What 308 owners told NHTSA about the 2024 Mazda Cx-90-mhev

The steering wheel becomes sticky when turning at highway speeds and around 30 MPH. This problem happens consistently when turning at certain speed. Lot of extra effort needs to be applied to bring the sticky steering wheel back to the original position. This extra effort makes the turning very dangerous as the sticky steering wheel doesn't smoothly reverts back to normal position. Any extra effort applied to bring the steering back to the normal position results in a jerky, sudden, and rash movement of the vehicle. Without the conscious application of this unnatural and abnormal extra effort, the vehicle is more prone to accidents during turning particularly at highway speed. Contacted the nearest local dealer. Local dealer outright refuses to diagnose the problem without charging the fee even though car is well under warranty. Please take action so that this safety issue can be corrected. Also, Mazda needs to improve customer service by informing the dealer(s) not to refuse a basic safety related diagnostic unless a hefty diagnostic fee is paid by the the owner of the new vehicle.

NHTSA ODI 11729207

My vehicle has already had recall remedy for 24V-022, still experiencing "notchy" steering (momentary increase in steering effort). Mid corner the steering wheel locks into place, I can let my hands off the wheel and the steering wheel maintains the steering angle, I have to forcibly move it out of the lock to either increase or decrease turning radius. This is a recurring issue every time I drive the vehicle.

NHTSA ODI 11728821

Sticky steering overactive lane assist

NHTSA ODI 11728670

While driving the 2024 Mazda CX-90 and making turns the steering wheel become difficult to straighten/reduce deflection from the turned position. This has caused the vehicle to depart from our lane in traffic on the freeway multiple times. This has caused safety risk for ourselves with traffic barriers as well as with vehicles in other lanes. It is possible to over power the “sticking point” however it seems to be getting worse. A mazda service center has been contacted and they denied that they are required to remedy this because they already completed the recall for this issue in the past. The vehicle is available for inspection. The issues seems to be somewhere in the steering linkage or steering wheel mechanism based on the feel of the issues.

NHTSA ODI 11727963

Continuously experiencing sticky steering when making turns and curves/bends on the road. Have to use a lot more force to get the steering wheel back to the initial position or a safe position.

NHTSA ODI 11728032

Incident 1: While driving my 2024 Mazda CX-90 PHEV at low-to-moderate speed, the vehicle suddenly and completely locked up without any driver input. There was no gradual slowing or normal braking behavior. Instead, the vehicle went immediately from moving to an abrupt, forceful stop, as if maximum braking was applied instantly. There were no warning lights, alerts, or audible signals before or during the event, and there were no obstacles or vehicles in front of me. Incident 2 (approximately 6 months later): A second, nearly identical event occurred while I was accelerating or cruising. The vehicle again immediately locked up and came to a sudden stop with no warning and no driver input. There was no progressive braking or deceleration. The stop was instantaneous and extremely forceful, causing me to lurch forward into the steering wheel. There were no hazards or objects present that would justify emergency braking. Additional Details: Both events involved an immediate, full-force stop with no transition or gradual braking. There were no dashboard alerts, warning sounds, or messages during either incident. The behavior did not match any known system alerts (such as door open or limp mode). The dealership was unable to reproduce the issue and found no diagnostic trouble codes. This creates a serious safety risk, especially the risk of being rear-ended during normal driving.

NHTSA ODI 11728149

My 2024 Mazda CX-90 has the STICKY WHEEL condition however it does not show-up as REcall for my VIN.

NHTSA ODI 11727633

The vehicle caught fire while in operation/driving and later engulfed entie cabin. No warning lamps, in-vehicle alerts, or other warning signs were activated or displayed. Car has not yet been inspected.

NHTSA ODI 11727397

Experiencing sticky steering and sudden increased steering effort. Previously addressed by recall 6524A.

NHTSA ODI 11727463

Started the car to go to work and the check engine light came on, I stop started flashing and wouldn’t turn off. Message says there is a malfunction with the hybrid system and to visit Mazda dealer. I had to drive it to work, so it drove fine. But the lights never went off.

NHTSA ODI 11727151

I have taken my car to service in January, and it has had all the recalls fixes done, supposedly. Just the last two weeks I have been feeling a notchy sensation when steering, it resists and then jumps to the next notch when turning. Not a smooth feeling as it did during the first year of usage.

NHTSA ODI 11727216

steering gets stuck or requires intense effort to move from center, specially on freeway or slight turns. feels dangerous specially when being on the freeway. took it to get looked at & they want me to pay for a repair that is listed on other cars that were recalled.

NHTSA ODI 11727341

According to your recall that states: Recall date 2024-01-17 Recall no. 24V022000 Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist. Recall consequence Loss of power steering assist while driving increases the risk of a crash. My car is not included in this recall according to my VIN number, however my car is doing the same thing described above in the recall. I am requesting that ALL Mazda CX 90 vehicles be in this recall. I took it to the dealership and although there hasn’t been a serious injury yet, there absolutely could be if it is not fixed.

NHTSA ODI 11726918

Description of the issue: While driving, the steering wheel suddenly develops a significantly increased resistance. This resistance can only be overcome by applying noticeably higher force. The steering feels as if it is “sticking” or momentarily binding. Driving conditions where the issue occurs: - Frequently on highways - Also on rural roads - Occurs both while cornering and while driving straight ahead

NHTSA ODI 11726952

Stick steering wheel. Excessive force need to steer while making a turn.

NHTSA ODI 11726771

Purchased the Mazda Cx-90 2024 and was told that all recalls had been cleared and completed. Steering recall for worm gear and grease had been cleared. Not consistent but when taking turns will have a sudden jerk and increase in steering, especially with left turns. called and reported to Mazda dealership and told by mechanic that this needed to be reported due to an undergoing investigation on recalls that were not truly resolved by Mazda. The vehicle was cleared of inspection in 2024 prior to our purchase. No wrecks but concerned this could lead to one.

NHTSA ODI 11726775

I am reporting multiple ongoing safety and reliability issues with my 2024 Mazda CX-90, which have persisted despite multiple service visits and the vehicle being under warranty. Issues include: •Premature tire wear: OEM Falken tires worn to unsafe levels (approximately 3/32”) before 15,000–20,000 miles •Faulty fuel gauge providing inaccurate readings •Intermittent headlight malfunction, creating visibility and safety concerns •Battery failure requiring replacement at approximately 24,000 miles •Engine malfunction warnings advising the vehicle should not be driven •Loud and abnormal brake noise •Remote start system failure The vehicle has been out of service for an extended period (10+ days), and I no longer feel it is safe or reliable to operate. I am particularly concerned about the overall safety of this vehicle given the pattern of system failures and reports of similar issues. Mazda has not provided a resolution beyond continued repairs, and I have lost confidence in the vehicle’s safety.

NHTSA ODI 11726858

Mazda did the "increase in steering effort" recall 03/18/2024. At 10,455 miles. Campaign 6524A. At that time, we had never experienced problems with the steering. But now, with 33, 627 miles, the steering has a sort of kickback feel when in a sustained turn; either direction. It's most noticeable on an interstate highway on or off ramp. Seems as if it's trying to center the steering wheel to straight ahead. It's a mild, but definite concern. I've contacted Mazda, and the dealer where we have our CX-90 serviced.

NHTSA ODI 11726479

At highway speeds, even with lane keeping assist disabled/turned off, if the ADAS is turned on LKA seems to remain active. Steering effort is unpredictable making it difficult to maintain a line through the corner. Effort will suddenly decrease resulting in oversteer. This is particularly dangerous when next to other cars, guardrails, barriers and the like. The behavior is greatly reduced with all ADAS off. This is largely repeatable over the last 18 mos/24,000 miles.

NHTSA ODI 11726522

On several occasions, both starting from stop and at 45 mph, on harder acceleration while operating as EV in normal mode, the vehicle will start accelerating then SLOW suddenly and hard for a few seconds before engaging the gas engine and accelerating as expected. Dangerous when pulling into traffic or attempting to pass.

NHTSA ODI 11726526

The service brake system on my 2024 Mazda CX-90 produces a loud, high-pitched squeaking noise during normal low-speed braking, including when stopping at traffic lights, reversing, and parking. The issue has been present and occurs daily under normal driving conditions. The brake pads and rotors are available for inspection upon request. The squeaking reduces my confidence in braking performance and causes me to alter my braking behavior, particularly in stop-and-go traffic and when braking near pedestrians. In a vehicle used daily for family transportation, unreliable or degraded brake performance puts my safety and the safety of my passengers and other road users at risk. The problem has been reproduced and confirmed by an authorized Mazda dealership. On February 25, 2026, I brought the vehicle to Gunther Mazda for this issue. The dealer attempted to address the brake noise at no charge but acknowledged this is a known issue related to the brake pad material and stated no permanent repair is currently available. A copy of the repair receipt from this visit is available. I also contacted Mazda Motor of America directly. A case manager was assigned and confirmed the issue is known across the CX-90 model. Mazda offered a $250 service credit but provided no repair or resolution. Mazda issued Service Alert SA-016/24 (Brake Noise, Judder and Dragging Diagnosis and Servicing) acknowledging brake noise, judder, and dragging on the CX-90 and other models. Despite this bulletin, the dealer repair attempt has not resolved the issue. There are no warning lamps or dashboard messages associated with this condition. The squeaking began at low mileage and has persisted continuously since first noticed. The issue is not intermittent; it occurs with regularity during routine braking.

NHTSA ODI 11725494

The 2024 Mazda CX-90 has a steering issue. The steering wheel sticks and is jumpy when turning. I took it to the dealer and demonstrated the issue by driving slowly, turning the wheel, releasing it and watching the car continue to turn while the wheel remained in the position I had left it.This anomaly was easily overcome by applying reverse steering pressure or by accelerating the vehicle. After inspection by the Mazda tech at Crown Mazda in Holland, Mi. the work summary stated in part:"This is a design matter, and not an actual problem. No problem found".

NHTSA ODI 11725503

The car had a recall repair to the steering system done due to it being sticky. But the issue has coma back again while driving on ramps and curvy roads. The steering requires significantly more effort and also has a feel of a ratchet. It also feels like a ratchet, when moving very slow and making tight turns. The car also had a recall battery replacement done for the MHEV battery and now the problem is back again within a few months and it shows "Hybrid system failed" and "Engine malfunction".

NHTSA ODI 11725635

I am reporting a serious safety defect involving unintended acceleration in my 2024 Mazda plug-in hybrid vehicle. On multiple occasions, the vehicle has suddenly accelerated without input from me, creating dangerous situations where I nearly lost control and risked a collision. This issue has occurred at least four times since January 2026. I previously brought the vehicle to an authorized Mazda dealership, where it remained for approximately two weeks; however, they were unable to replicate the problem and returned the vehicle, stating no faults were found. Despite this, the unintended acceleration continues to occur intermittently. I have attempted to follow up with both the dealership and Mazda corporate without receiving a response. This ongoing issue poses a significant safety risk to myself, my passengers, and others on the road.

NHTSA ODI 11725659

The steering wheel sticks when turning causing it to lock up unless excessive force is used. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11725421