What 10 owners told NHTSA about the 2024 Land Rover Range Rover Phev

Subject: URGENT: Global Safety Defect Report – Jaguar Land Rover (JLR) Powertrain Control Module (PCM) and Fuel Pump Driver Module (FPDM) Failure. Description of Defect: I am writing to formally report a critical safety defect affecting Jaguar Land Rover (JLR) vehicles involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM). These modules are experiencing spontaneous "reset" or "reboot" events during vehicle operation, leading to a sudden and total loss of propulsion. Safety Hazard: Affected vehicles are experiencing power loss at highway speeds, often resulting in the vehicle stopping abruptly in live lanes of traffic. This defect has directly led to near-misses and reported accidents. The loss of power frequently occurs without warning, rendering the vehicle a "sitting duck" on high-speed roads, creating an extreme risk of rear-end collisions and multi-vehicle pileups. Manufacturer Inaction: Despite internal technical bulletins (e.g., NHTSA TSB MC-10218879-0001) and mounting consumer complaints, JLR has failed to issue a global safety recall or provide a permanent hardware/software resolution. While the Chinese State Administration for Market Regulation (SAMR) has reportedly summoned JLR officials regarding these stalling issues, the manufacturer has yet to implement a verified fix or acknowledge the systemic nature of the failure. Demand for Action: We request that your agency launch an immediate investigation into the frequency and severity of these stalling events to compel Jaguar Land Rover to initiate a safety recall and protect the motoring public.

NHTSA ODI 11712859

Subject: URGENT: Investigation Request – Systemic Loss of Propulsion in Jaguar Land Rover (JLR) Vehicles (2017–2026). 1. Description of Defect I am formally reporting a critical, life-threatening safety defect involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM) in Jaguar Land Rover (JLR) vehicles. These modules suffer from spontaneous software "resets" or "reboot" loops during operation. When the PCM resets, it severs communication with the fuel system, causing an immediate and total loss of propulsion (motive power). 2. Safety Hazard and Real-World Impact This defect triggers without warning at highway speeds, resulting in vehicles stopping abruptly in high-speed lanes. This creates a "sitting duck" scenario, rendering the vehicle unable to move to a shoulder and significantly increasing the risk of catastrophic rear-end collisions and multi-vehicle pileups. Reported incidents include near-misses and accidents directly attributed to this sudden stalling. 3. Timeline of Manufacturer Awareness (2017 – Present) JLR has been aware of this specific PCM/FPDM communication failure since at least 2017. Internal documentation, such as NHTSA Technical Bulletin SB-10095121-1020, identified short circuits in the PCM/FPDM line for 2017 F-PACE and XE models. Subsequent bulletins, including MC-10218879-0001, admit that software "flashing" is ineffective and that FPDM hardware replacement is often required. Despite nearly a decade of internal knowledge, JLR has failed to initiate a comprehensive global safety recall for all affected VINs, opting instead for localized "Service Actions" that do not permanently resolve the hardware instability. 4. International Context and Manufacturer Inaction The Chinese State Administration for Market Regulation (SAMR) has already summoned JLR officials regarding these stalling failures. However, JLR has not provided a verified, permanent solution. 5. Demand for Action We demand an immediate, multi-agency

NHTSA ODI 11712866

On my 7 passenger RR when the button is pushed for the second row seat to move up to allow a passenger in the third row access, if the button is accidentally pressed to move the seat back into place, it will not automatically disengage if someone is stuck between the seat and vehicle frame. This happened to me. I moved the seat forward in order to lean into the third row to attach a booster seat. As I was leaning on the car frame to reach the 3rd row, my body somehow pressed the button that allows the second row seat to go back into position. I did not hear it moving back into place. I became stuck in between the seat and the car frame. I could not move and the seat would not release off my back. It was crushing me and my lung capacity was being compressed. I pushed with all my might for it to move off me and I could feel it compress my lungs further. I found a latch to pull but that did not release it. With half of my body inside the vehicle I could not reach the button that I was leaning on. I tried everything. Thank God I had my 6 yo grandson to help by climbing from the 3rd to 2nd row to push the button. Also, thank God, I'm a strong woman, former USMC, because if that had been a weaker person or a child I believe they would have been crushed. The vehicle can be inspected upon request and I have reported the incident to my dealership.

NHTSA ODI 11655853

This four month old 2024 Range Rover LWB with Bosch brakes experienced a sudden and complete loss of braking capabilities. When the driver went to brake and while turning into a parking stall, the brake pedal was not in its usual position and did not work. It was stuck to or close to the floor mat and was unresponsive. The brake was not at the normal position springing back after having previously compressed it. The braking system failure happened at a low speed after a series of turns. The driver was unable to stop the vehicle and it crashed. The lack of braking capability occurred for multiple seconds while going into a parking space until the vehicle crashed. The driver attempted emergency measures when the vehicle’s brakes were unresponsive in a desperate attempt to do anything to stop the vehicle. That included potentially pushing the park button in the center console. After multiple seconds of the brakes not working and the driver attempting to take any measure to stop the vehicle and the vehicle extending onto a sidewalk past the parking lot, the driver accidentally hit the accelerator. The car was already off the roadway about to crash prior to the acceleration. The acceleration sped up the crash a second later. The car was totaled. There are multiple data and video evidence. The are numerous emails describing the incident in greater detail that can be provided. Some of the evidence was destroyed according to JLR as JLR states there is a designed pyrotechnic explosion that occurs post crash to dislodge the brake pedal to avoid entrapment. That does not explain the loss of braking system and unresponsiveness of the brake pedal prior to the crash. Range Rover and Progressive are conducting independent inspections. Range Rover claims that the brake system was never engaged and that the crash was user error. We believe Range Rover is attempting to whitewash the incident to avoid identifying a problem, costly repairs, claims, a recall, or a combination.

NHTSA ODI 11632278