What 64 owners told NHTSA about the 2024 Kia Sportage Hev

Description of Crash: On [XXX], I was involved in a front-end collision while driving my 2024 Kia Sportage. Despite the impact, the airbags did not deploy. Additionally, the Forward Collision Assistance system did not engage or warn me prior to the crash, even though conditions were normal and the system was active. Safety Concern: •The airbags and collision assistance are federally regulated safety systems. Their failure put me and any potential passengers at serious risk. •I am very concerned this indicates a defect in the airbag and/or collision avoidance system. Damage/Injuries: My front end of my vehicle is completely destroyed, and so is my engine. As for myself I am experiencing some soreness and discomfort Requested Action: •I request that Kia and NHTSA investigate this failure as a potential safety defect. •I want confirmation that my case has been documented and reviewed for possible recall or repair action. State Farm Claim #: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11690901

The ECU malfunctioned and the passenger side airbag didn’t go off and should have. There were error codes and I told KIA service department about it but they weren’t to concerned and said they would look at it at my first service appointment

NHTSA ODI 11642932

The contact owned a 2024 Kia Sportage. The contact stated that while driving at 77 MPH, the vehicle was involved in a front-impact crash with a large-sized deer. The air bags did not deploy. The contact stated that two minor children were seated in the rear seat. The vehicle was towed to a local tow yard. No injuries were sustained. No medical attention was administered. A police report was filed. The vehicle was condemned as a total loss by the insurance company. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 22,500.

NHTSA ODI 11581139