What 204 owners told NHTSA about the 2024 Kia Ev9 Bev

My wife turned on the car after it had been parked for a few hours and the primary instrument cluster display (that contains critical information such as speed) was blank. There was nothing she could do to reenable it. This seems to be the same issue found by many other EV9 owners here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11619498

I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction poses a significant risk to my safety and the safety of others, as I was unable to monitor the vehicle’s speed or system status while driving. Availability for Inspection: The malfunctioning component (information screen/system) is available for inspection upon request. Safety Risk: This issue compromised my ability to safely operate the vehicle. Without visibility of the speedometer, driving system indicators, or signal lights, I was unable to monitor crucial driving functions. This increased the risk of speeding unknowingly and reduced my ability to respond to surrounding traffic, creating a dangerous situation on the road. Reproduction of the Problem: The issue has occurred twice. While I have not yet had it reproduced or confirmed by a dealer or service center, I am aware that other KIA EV9 owners have reported the same issue, indicating it is not an isolated case. Inspection by Others: To date, the vehicle has not been inspected by KIA, law enforcement, insurance representatives, or other authorities regard Please find below links to forums and websites where other KIA EV9 shared about this issue. 1- [XXX] - [XXX] - [XXX] - [XXX] Here is the video of the incident. [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11619402

Each time, the digital instrument panel (where the gauges are displayed) goes almost entirely blank. It’ll restart after the car sits while off, but we’ve had to drive without the instrument panel telling us how fast we’re going and whether the turn signals are on or off. This has happened twice now. Twice I have had close calls with forward collision braking. The warning comes on but the automatic breaking does not occur.

NHTSA ODI 11619091

Dashboard blinked out. Turned off vehicle and let sit for ten minutes per the Kia forum and restarted. Still no dashboard indication at all. Blinkers do function. Taking to dealer. Vehicle has approximately 1100 miles on it.

NHTSA ODI 11619135

The two drivers electrical monitors fail. The driver side monitor goes blank and the second monitor gets stuck in backup camera mode. When this happens, the turn signals are not indicated inside the car, so driver is not informed if this is working or not. This has happened twice and car was brought to KIA for inspection each time. From the [XXX] article, it appears that numerous other people are having this problem as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11619188

I copied this from this website. I'm having the exact same issues. I took it to Oakes Kia where I bought the car and they investigated it and said they had no idea what was going on. [XXX] The digital instrument panel (where the gauges are displayed) goes almost entirely blank. It’ll restart after the car sits while off, but we’ve had to drive without the instrument panel telling us how fast we’re going and whether the turn signals are on or off. The screen appears to be losing some communication with the rest of the car, too, because when the digital gauge screen is blank, the camera view that’s activated when you’re in Reverse doesn’t automatically shut off when you’re in Drive and moving forward. The odometer, however, appears to still be accumulating mileage when the screen is off. Changing drive modes, however, did not work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11618839

The screen that shows speed, miles remaining, etc. went black on a long trip. All of the automated cruise control, lane keeping, etc. are also housed in that screen. The blinkers would not work, I had no idea how fast I was going at any time which is unsafe. I could not see how much range is left on the vehicle which I imagine could lead the car just dying while driving or going into the turtle mode with too low of a charge. Also, the adaptive cruise control was not working properly and at one point when a car in front of me moved over out of my lane, the car accelerated hard and brought me up to about what was probably about 90-100mph, not even close to where it was set earlier. 2 hour drive without screen or these safety features and the screen still is not back. I will be taking it into the dealership. This is the second time this screen went out but luckily the first time I was not on a 2 hour work trip/drive and was able to just leave the car in my driveway and use another vehicle.

NHTSA ODI 11618989

Twice in approximately 6 weeks of ownership, when starting the car, the screen that displays the digital instrument panel for the driver has been blank with the exception of a single letter at the bottom of the display that indicates the drive mode of the vehicle (D). While in this state, the vehicle does not have any audio alerts (e.g. turn signal, blind spot warning, etc). Also, due to the screen being blank, the vehicle speed, remaining range of the electrical vehicle, and all other digital gauge data are unable to be seen. The screen portions to the right of the driver instrument panel (radio, android auto, etc.) are displayed when this occurs. If the vehicle is turned off and then allowed to sit for 30-60 minutes, when restarting the vehicle, the condition is cleared.

NHTSA ODI 11619005

After starting and backing the car out of a parking spot, I noticed the instrument cluster display screen behind the steering wheel was completely blank, except for the letter of the gear I was in (P, R, or D) in the bottom center of the screen. The symbol for the parking brake also appeared in the bottom left of the screen, and the Door Ajar symbol at the top of the screen. The Heads Up display was also not working at all. When the turn signal was used, I could not see the light flash on the screen, and there was no audible noise telling me the turn signal was on. In fact, many audio notifications did not work. I had no ability to see my speed as both the speedometer and Heads Up Display were not working. I also could not see what mode of regenerative braking was being used, or any other vehicle status that normally appears on the status display. This is dangerous situation for multiple reasons: 1) I can not see how fast I was going 2) There were no safety indicators, visual or audio, that the seat belt is not used. 3) I can not tell if my turn signal was on, which could result in an accident when changing lanes if it wasn't working 4) I can not see how much range is left, potentially resulting in a situation where I get stranded. 5) I could not see what mode of regenerative braking I was in. This is important to ensure the car can be stopped in a safe manner, as each mode affects the stopping distance required. The problem can be reproduced. I am unable to get the display cluster screen to reappear. I have turned the car off and on and it still remains blank along with the heads up display. I have also changed settings for the display cluster in the main menu, but it does not work. I have not had an oppty to have this car inspected yet, but it is available upon request. I plan to call Kia to schedule an appointment. There was also no warning this could occur. I have not had an issue like this appear before.

NHTSA ODI 11618678

The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.

NHTSA ODI 11618714

Drive instrument screen goes blank. Can’t see signals. All safety features disable. Can’t see signals for turning. Can’t see charge or mileage

NHTSA ODI 11618800

Vehicle Information: 2024 Kia EV9 Light Long Range Mileage: 850 miles Issue Summary: I am reporting a serious safety concern with my 2024 Kia EV9 Light Long Range. Within the first three weeks of ownership and with less than 900 miles on the odometer, I experienced multiple instances of the vehicle entering "turtle mode" while driving at high speeds on the freeway. This mode significantly reduced the vehicle’s speed without warning, creating a dangerous situation. Incident Details: While driving at 80–85 MPH on a California freeway with my family, my 2024 Kia EV9 LLR suddenly entered "turtle mode" without warning, drastically reducing speed to 30–40 MPH. I had to quickly activate hazard lights and navigate to the shoulder. At the time, the battery level was around 15%, and I initially thought it was a low battery issue. However, the following day, after fully charging the vehicle, the issue recurred with approximately 82% battery remaining. Over the next few days, this happened a total of four times while driving at freeway speeds. On the fourth occurrence, the vehicle shut down completely after coming to a stop and would not respond to acceleration until multiple restart attempts. Current Status: The vehicle has been towed to the dealership by Kia Roadside Assistance. The service team is currently investigating the issue and has opened a case with Kia corporate, but no diagnosis has been provided at this time. Given the severity of this recurring issue, I have also opened a buyback/refund request with Kia corporate. Safety Concerns: This defect presents a severe safety risk, as the sudden loss of speed while driving at high speeds on a freeway could easily result in a rear-end collision or other accidents. The inability to accelerate or maintain control over the vehicle creates an extremely dangerous situation, especially in high-traffic environments. I urge the NHTSA to investigate this issue to ensure the safety of other Kia EV9 owners.

NHTSA ODI 11618793

When I started my car to go to an appointment, the instrument dash didn't show any information, i.e., Speed, Charge Remaining, odometer, etc. The car was driveable but I didn't have any indication of my speed.

NHTSA ODI 11618496

Yesterday I was nearly in an accident any my car’s horn did not work. It still doesn’t work. I called my dealer and they hadn’t heard of the problem in the EV-9 but added to my upcoming recall appointment. Not sure vehicle is safe to drive without a working horn.

NHTSA ODI 11618510

My car is 7 months old. Today, while driving, the driver display went blank. I had no speed indicator, no blinkers, I do not know if the brake lights were working, nothing in the driver display dash. I understand that this is an issue with this particular car. This is very dangerous. Nothing I did would make the display come back on. The car is currently at the dealers being worked on so I don't know what the problem is or how it is being resolved. But, based on EV9 forums, this is a known problem. That I of course knew nothing about.

NHTSA ODI 11618537

The front screen (in front of the steering wheel) turned off while driving. No idea of my speed or if turn signals were working. Screen stayed off until I parked. When I came back over an hour later it worked. This was very scary.

NHTSA ODI 11618602

For the third time in that last 5 weeks, I turned on my Kia EV9, and the digital cluster is blank. I cannot see my speed, battery power remaining, lane change cameras, turn signals, headlight information, etc.

NHTSA ODI 11618318

The dashboard went dark. it’s an LCD panel, which means there was no speedometer, no gauges, no way to tell how much charge is left on my car. The turn signal stopped working too.

NHTSA ODI 11618339

For the second time in a week, the instrument panel went completely blank. This meant it was not possible to see speed, etc. The multimedia display panel in the center of the dash continued to work fine. The first time this happened last week, the problem resolved itself after the vehicle was turned off for 2 hours. Many others have reported this problem over the past month here: [XXX] I have had this vehicle for more than 3 months and last week was the first time this happened, but it happened again today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11617904

Main cluster blank (charge, speedometer, etc). Cannot be resolved unless shut off for 30-60 minutes. This happened previously 1-2 months ago (no report filed).

NHTSA ODI 11617530

Drivers screen goes blank while driving.

NHTSA ODI 11617531

The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).

NHTSA ODI 11617125

Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.

NHTSA ODI 11616985

The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark

NHTSA ODI 11617051

Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!

NHTSA ODI 11616786