What 233 owners told NHTSA about the 2024 Jeep Grand Cherokee Srt

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the message "Automatic Emergency Braking (AEB) Failure - Service Required" was displayed and the emergency brakes were erroneously activated causing the vehicle to abruptly stop. The vehicle was taken to the local dealer who reprogrammed the AEB system, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 137.

NHTSA ODI 11617808

The system does not work in my 2024 Grand Cherokee. My dealer agreed to take me out for a drive and after several attempts to get the system to engage (straight on rear end, corner of a stopped vehicle, corner of an exiting vehicle) nothing! No audible, visual or brake jerk. The technician was an awesome driver because he scared the ---- out of us trying to get the system to engage. Service advisor had the tech take out another 2024 GC to perform the same test. We went with him. Same thing.....nothing. In both SUVs multiple tests at varying distance setting were performed. They tried to tell us that nothing is wrong because when diagnostics were run there were no codes, no error messages so no problem. Told them that isn't good enough. They finally agreed to open a "star" (I think) report with corporate and I will be taking my GC into the shop on September 11th through the 13th. There are many other Jeep owners stating the same thing. Effects multiple models and multiple model years. [XXX] has threads that are discussing the problem and Jeep Cares is a member of that forum. I have also seen complaints on a Jeep Compass owners site. I believe Jeep is fully aware but many owners may not be familiar with how the system works. Dealerships are telling customers that they can't fix the system because the diagnostics aren't registering a fault. I had three incidents where I was cutoff by other drivers and the system did not engage. The system is supposed to work at 3 miles per hour or greater, but it doesn't work at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11611118

FCA pushed an involuntary software update to our car on August 6, 2024. It completed about 75% of the update and froze, rendering our display and systems unusable. Our back-up camera only works intermittently as does many of the ADAs safety features. We have no temperature controls or radio either. We have been to the dealer multiple times and they are being told by FCA that the entire unit needs to be replaced. A search of social media (reddit) shows that others may be having the same safety issue. The dealer says they have had four more incidents come into their shop.

NHTSA ODI 11611233

The forward park usually works now it doesn’t and this is a 2024 jeep new from the dealer. Very unacceptable almost crash into another car bc the cluster will usually beep and show me how far I am when I get close and now i guess it just doesn’t do that anymore ? Can I get some help please and quick…..lot of money being spent on this monthly lease! I’d appreciate it thank u!!!!

NHTSA ODI 11600278

Brand new vehicle with 11 miles on the odometer. The emergency Braking system does not work. If I go into the settings and make a change to emergency braking, such as far or close, the message “Auto Emergency Braking (AEB) Unavailable Service Required” will come up on the cluster display. Once I restart the vehicle it goes away. If I go back into the AEB settings and make a change, the message will come up on the cluster again. When I restart the vehicle and the message goes away, it still does not seem as though the Auto Emergency Braking system is working. This is very dangerous.

NHTSA ODI 11591666