What 131 owners told NHTSA about the 2024 Hyundai Santa Fe Hybrid Hev

On May 30, 2026, my 2024 Hyundai Santa Fe was involved in a multi-impact interstate collision in the Sandy Springs/Atlanta area while traveling with my family which includes 1 year old kid. The vehicle was struck from behind, spun out, and impacted the concrete highway barrier multiple times before coming to a stop in the travel lanes. The collision resulted in substantial structural vehicle damage, and occupants sustained head concussions and bruising. The airbag system did not deploy during the sequence of impacts. I am submitting this report to request an evaluation of the crash parameters and deployment logic to determine whether the system operated within its intended safety design specifications under these specific multi-impact conditions. I don't have the footage but i have seen on police laptop of the incident.

NHTSA ODI 11745782

Hola, he llevado mi coche al concesionario 4 veces las 2 primeras veces me dijeron que eran recall el auto en parking siguió caminado los volví a llevar después de 20 días dijeron que unos roedores se habían comido el harness ese fue el diagnóstico que me dieron hablé con el seguro y el seguro iba a pagar pa reparación cuando les pidió foto del problema cambiaron la versión de que no que disculpa que no está comido por roedores cuando ellos me dieron un papel que decía eso me cobraron 570 diales por otro diagnóstico ya el seguro no quiso arreglar eso pude una queja con Hyundai motor y nada nadie se hace responsable e llevado el auto a 3 talleres diferentes y nadie sabe que tiene el auto y el dealer cada vez que fuy me decía una cosa diferente que puedo hacer al respecto

NHTSA ODI 11743243

My 2024 Hyundai Santa Fe (VIN: [XXX] ) is suffering from a severe, systemic vehicle-wide electrical network failure. The main digital instrument cluster screen has suffered four separate total blackouts (XXX), completely eliminating all driver visibility of the speedometer, odometer, safety malfunction telltales, and critical warning alerts while operating the vehicle at highway speeds. The vehicle has also experienced continuous battery collapses, recurring navigation freezes, and malfunctioning proximity key fobs/electronic door locks that fail to secure or unlock the vehicle.Most severely, on XXX, a defective, short-circuiting heated seat element experienced an uncontrolled thermal spike and caused physical thermal burn injuries to the right side of my body during an out-of-state trip. Photographic evidence of the physical body burns has been preserved. The authorized dealership was presented with this defect during an extended 38-day shop visit immediately following the incident but was completely unable to diagnose, or repair this severe electrical safety hazard. The vehicle remains unsafe to occupy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11740926

The contact owns a 2024 Hyundai Santa Fe. The contact stated that while the vehicle was turned on and shifted into park, the vehicle unexpectedly rolled away with no warning light illuminated. The contact stated that the vehicle then collided with a tree. The contact also stated that the air bags did not deploy during the crash. No injuries were sustained, and no medical attention was provided. The vehicle was taken to an independent mechanic where full body repairs were completed. The vehicle was later taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the failure recurred, and during the second incident the contact’s spouse attempted to stop the vehicle and was almost run over. No injuries were sustained, and no medical attention was provided. The contact stated that the their arms and fingers are hurting during the failure, The contact stated that the vehicle then collided with an area of the contact’s home. The contact stated their concern that there vehicle is very hazardous and very unsafe and the failure could have been worse for the contact's spouse. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

NHTSA ODI 11736056

The vehicle experienced a significant failure of the Body Control Module (BCM). This resulted in multiple electrical malfunctions, including don't detected the Key, Despite the low mileage (12,000 miles), the electronic systems have proven unreliable, and the vehicle is currently undergoing warranty repairs at the dealership. "The sudden failure of electrical components could lead to a crash or leave the driver stranded in an unsafe location. I am concerned about the long-term reliability and safety of this vehicle’s electronic architecture." After arriving home and shifting the vehicle into 'Park', the car began to roll backward on its own. The vehicle continued to move until it struck my garage door. This incident occurred unexpectedly after the transmission was supposedly secured in Park. It was necessary to apply the brakes to make it stop. Although the physical damage was minor (scratches), this unintended movement represents a severe safety risk that could have resulted in a serious accident or injury." I've also noticed that it makes strange shifts in the transmission when going down a steep hill.

NHTSA ODI 11730294

The contact owns a 2024 Hyundai Santa Fe. The contact stated that the vehicle's liftgate would independently open while idle without warning. The contact stated that while washing her vehicle on an inclined driveway, the liftgate opened without warning. In an effort to avoid being hit by the liftgate, the contact fell to her left side on a concrete driveway. The contact suffered pain and bruises to the left side of her body, with major pain in her left foot. The contact was home alone and managed to drag her body onto a chair before calling her husband for assistance. The contact's husband drove the contact to an urgent care facility, where an X-ray was performed; the X-ray showed no fractures. The facility stated that their equipment was not sufficient to treat her injuries, and they placed a boot on her left leg and referred her to an orthopedic doctor. The contact went to the orthopedic doctor, who performed another X-ray, which showed no fractures. The contact was given another boot; however, the pain remained days after the visit. The contact then went to her pre-scheduled primary care doctor's appointment, where her doctor saw her condition and referred her to another orthopedic doctor. While at her second orthopedic appointment, another X-ray was performed, which also did not show a fracture; however, the orthopedic doctor suggested an MRI scan. The MRI scan showed that the contact had suffered a left heel fracture. The contact also went to another facility for a CAT-scan, which showed that her heel was misaligned and that surgery would be needed to correct the left heel fracture. The contact had surgery for the heel fracture and had the foot wrapped and splinted; the contact was given several medications post surgery. The contact had been scheduled for a follow-up appointment to monitor the heel's progress. In addition, the contact sustained injuries to her left wrist, left buttocks, and left lower calf. Since the injury, the contact has had to use a knee scooter, a walker, and a wheelchair for assistance with her mobility. Neither the dealer nor the manufacturer had yet been notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

NHTSA ODI 11729920

I put my vehicle in park but it kept going anyway and hit a car in front of me.

NHTSA ODI 11720532

I bought the car back on September 2, 2024, and on October 3, 2024, we brought to shop but of a bubble we saw. 005PR-41205-00 Scorpion MA KS NCS EL 245/45R2. In April tire blew and end up on a spare tire. While using spare tire for around two weeks waiting on tire to get approved another tire blew which left me strained, so left car in Springfield MA. Next day towed the car to the dealership and after getting approved from the extended warranty company all 4 tires were replaced. After this a complaint under lemon law to buy this car back do to 5 tires were replace having the car 6 months. While in the shop it was indicated Front Driver side and Rear Driver Side has Side Bubble. Right passage front tire is believed to have caused a accident on 09/16/25 to having car deemed totaled. 4 tirers - 005PR-41205-00 Scorpion MA KS NCS EL 245/45R2.

NHTSA ODI 11698881

The contact owns a 2024 Hyundai Santa Fe. The contact stated that while pulling into an automatic car wash and depressing the brake pedal, the brake pedal travelled down to the floorboard, and the vehicle failed to respond. The vehicle then drove into the car wash while the car wash conveyor system was not engaged. The contact stated that the failure recurred while driving 2-3 MPH in a parking lot, and the vehicle rear-ended another occupied vehicle. There was no damage or injury sustained. Additionally, the contact stated that while driving 5 MPH and pulling out of a parking lot, the brake pedal was depressed, but travelled down to the floorboard, and the vehicle failed to respond. The contact pumped the brake pedal, but the vehicle failed to respond and rear-ended another occupied vehicle. The contact sustained cuts on the left leg from hitting the leg against the dashboard while pumping the brake pedal. The contact's vehicle sustained scratches on the front end, and the other vehicle sustained damage on the bumper plastic cover. A police report was filed. Both vehicles could be driven away from the scene. The air bags did not deploy. There was no warning light illuminated. The vehicle was taken to the dealer for diagnostic testing on several occasions; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11684980

Vehicle Identification Number (VIN): [XXX] Make: Hyundai Model: Santa Fe Year: 2024 Description of the issue: •Component or system that failed: The vehicle’s brake system, including the emergency braking system, failed to slow or stop the vehicle at low speeds. The problem is available for inspection upon request. •Safety risk: This failure endangered my safety and others. While driving slowly in traffic, I fully pressed the brake pedal, and the emergency braking system activated, but the vehicle did not slow or stop, causing a minor collision with another vehicle. •Reproduction or confirmation: Prior to the incident, on two separate occasions, I noticed the brake pedal felt loose or like it “released” at low speeds, forcing me to press harder for the vehicle to slow. These issues were not previously inspected or documented. I was planning to have the brake issue inspected along with a current recall and other concerns, including a stiff seatbelt buckle and a door that was difficult to open, as soon as I had the chance. I have not received any formal recall notice by mail or email. I learned about the recall during routine maintenance at the dealership. •Inspections: The vehicle has not yet been inspected by the manufacturer but I plan to take it to an authorized Hyundai dealership asap for inspection. The accident has not been reported to the police or insurance yet but it will be first thing tomorrow. •Warning lamps or symptoms: No warning lights appeared, but there unusual brake behavior was noted on two occasions about two weeks before the crash. Thought this time was significantly worse, and by worse this I mean the vehicle didn’t brake. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11679733

On December4th 2024 my car rolled forward into a barrier post. I stopped to get air in my tires and the Parking Allert went off as I got near the barrier post. I then parked my car. I left my car running and driver door partially opened. I dropped the valve cap between the spokes of the last tire being filled. So, I got into the car and backed up about three feet to get the cap. Parked the car got out and it rolled forward into the barrier post. I was completely out of the car but just by my driver door. I tried to get back in but it was too quick. Subsequently, I drove to work to let my supervisor know i would need time to go to the dealership. I was concerned air bags would deploy since that didnt happen. Also because the car didnt stop on its own felt the integrity of systems were questionable. So, I repeated the steps at work like the incident. Except, I stayed in the car. The car beeped and the dash said Shift to P when my door was open and placing in drive and reverse. I NEVER got any indications of such when the car hit the barrier. I found the two DTC's that showed on my Hyundai App were related to DTC U110387 and U110382. I had 99 miles on the car having purchased it with 15 miles on it. The original date of these DTCs is Aug 27th, 2024, with a last reported Aug 30, 2024. I see recalls 24V529000 and 24V246000. I don't know if they are related. but this has to be addressed. My car is at the dealership being repaired and my insurance rate will no doubt go up and the value of my car down. This isnt right.

NHTSA ODI 11630741

Involved in a car accident 4/24 going 60 mph, driver cut over and made contact near driver side door, causing us to also slam into a concrete wall on passenger door. After 3 months and up to 29k in damages, insurance declared our car a total loss on 7/23/24. On 7/25/24 the recall was released. No airbags deployed but I had 2 airbag safety codes on my phone (after accident) I didn’t have the car for. 4/11 and on. POA was signed on 7/24/24 releasing car to at fault party’s insurance. Hyundai said they can’t do any investigation on the car to determine if it was a fault. Collision site and dealership was surprised airbags did not deploy. The final damage reported was the inner most pillar that was “last line of defense, cannot be repaired must be replaced” per collision site, had a crack all the way down. I was 30 weeks pregnant and now dealing with ongoing back issues and my toddler was in her car seat. Going that speed with that much damage and hit on both sides should have deployed airbags. Also interesting timing our car was totaled 2 days before official recall. All seatbelts in car “deployed” but side airbags did not. No airbags did

NHTSA ODI 11606225