2024 Honda Gold Wing GL1800DR Tour fails to detect the keyfob intermittently. The vehicle does not require a standard key to start, unlock or closing/opening the paniers, except for emergency situation and requires at that time a sequence to be followed. For this, it requires that you have the fob in your person while operating the motorcycle. The concerns around the fob/remote is that it looses communication with the vehicle intermittently, inhibiting access, say, to ignition start button or properly closing paniers/top case. The case of the storage containers not properly locking, resulted on highway opening of the paniers, releasing its contents. The vehicle also not starting the ignition sequence, have also affected access to the vehicle, where the rider is left stranded. Fresh lithium batteries, with confirmed voltage levels, has been installed. Motorcycle is shipped with 2 fobs, same issue with both. Warranty claims appointments (3), haven't been able to isolate or reproduce the issue, supporting 360° video evidence showing the issue happening during road use and pre-ride, has been provided to Honda and to the service departments. Honda refuses to replace any parts without the issue being reproduced by the service appointment. Symptoms: missing keyfob dashboard ligh and notification, unable to close/open storage, unable to open gas door, unable to start ignition, unable start any accessories. Actions: replaced fob batteries, main motorcycle battery, turned off both fob, tested 1 at the time at different distances, disconnected all aftermarket accessories, one at the time, more.
NHTSA ODI 11662714