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What 70 owners told NHTSA about the 2024 Ford Mustang

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (70)Crash / fire / injury (6)Electrical system (30)Engine (9)Lights (7)Transmission & drivetrain (7)Brakes (6)Airbags (5)Body & structure (5)Visibility & wipers (5)Backup camera & sensors (4)Driver assistance (4)

2 of 70 complaints match · Body & structure · crash/fire/injury only · clear filters

Sep 10, 2025AirbagsBody & structureCrash

Subject: Request for Investigation - Fraudulent and Falsified Vehicle Records (Crest Ford & Roy O'Brien Ford, Possible Involvement of Bell Ford) Dear Attorney General, I am submitting this complaint to formally request an investigation into fraud committed by Roy O'Brien, an automobile dealership located in Michigan. On [XXX], 1 purchased a 2024 dark horse mustang #R8911 from Roy O'Brien under the representation that the vehicle was brand new, undamaged, and met all safety standards. After the sale, I obtained evidence that the vehicle had, in fact, been in an accident during transport and subsequently altered and resold without disclosure. This constitutes misrepresentation and consumer fraud under Michigan law. Specifically: • The dealership and its employees knowingly concealed the accident and subsequent alterations. • The vehicle was sold as "factory new," despite being materially compromised in safety and integrity. • I paid full market value under false pretenses, believing the vehicle to be undamaged and original. I have retained documentation, communications, and repair evidence that substantiate this fraud, including proof that dealership personnel were aware of the accident. I am prepared to provide all supporting records for your review. This misconduct not only caused me financial harm but also created a serious public safety risk, as the vehicle does not meet proper safety standards. I respectfully request that your office investigate this matter for potential violations of Michigan's Consumer Protection Act and any applicable fraud statutes. Please advise me on next steps and whether additional information is required. I am willing to fully cooperate with your investigation. 1. The vehicle had been in an accident during transport prior to sale. 2. Crest Ford appears to have falsely documented services that were never performed, in an effort to disguise the vehicle's accident history and damage. 3. These falsified service records were used to conspire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11686178

Jun 3, 2024Body & structureBrakesCrash

This is a 2024 Mustang convertible that I purchased from Autonation in Panama City and the back window was not properly installed and is now shaking and allowing water into the car. There is a major problem with the car disabling ABS as well and ive taken it to the dealership for both of these issues twice. The brakes did not function correctly when I was dropping off at school and I tapped the parents car in front of me. I went to autonation with my concern and even called FORD to file a complaint and neither of the companies took it seriously. Had I known this car was gonna be a problem and even more difficult to fix (Autonation doesnt work on convertible tops and has given me the run around about finding someone to fix the top) I would have kept my older convertible. I ALSO PURCHASED AN EXTENDED WARRANTY WHEN I BOUGHT THIS CAR TO ENSURE EVERYTHING WAS PROTECTED.

NHTSA ODI 11592071

Working with the data? Download all 70 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Ford Mustang verdict →