What 42 owners told NHTSA about the 2024 Ford Mustang Mach-e Bev Bev

The exact failed component is unknown to me at this time, but the issue appears related to the vehicle’s electrical system. Prior to the incident, I received a charging error notification while the vehicle was plugged in. I unplugged the charger from the wall outlet, waited briefly, and plugged it back in. Later that same day, the vehicle entered a no-start condition and would not start despite repeated attempts over approximately two hours. The vehicle is available for inspection upon request. The vehicle left me stranded at night for approximately two hours without warning. Because the vehicle would not start, I was unable to reliably move or operate the vehicle. Depending on location, weather conditions, surrounding traffic, and other circumstances or emergency situations, this type of failure could place occupants and other drivers at risk. Additionally, I previously reported a separate safety-related incident involving this same vehicle in February 2026 in which the vehicle suddenly and unexpectedly accelerated in my daughter’s daycare parking lot. This has not been reproduced. The vehicle unexpectedly started and operated again at approximately the same time the tow truck arrived, after remaining inoperable for roughly two hours. Because the issue resolved itself without repair, it’s not clear what the root cause is. The vehicle has not yet been inspected. The vehicle has remained garaged following the incident pending further evaluation and communication with Ford. There were some warnings. Prior to operating the vehicle that evening, I received a charging error notification while the vehicle was plugged in. After unplugging and reconnecting the charger, the vehicle later experienced the no-start condition. During the incident, the vehicle provided no clear indication through the vehicle interface or mobile app explaining why it would not start, only “Stop safely now.”

NHTSA ODI 11739976

The vehicle experiences a drivability issue where it stalls or loses power and is not safe to operate. The vehicle is currently undrivable and has been at the dealership for nearly one month without a completed diagnosis or repair. The dealership has indicated a possible powertrain or transmission-related issue, but no confirmed repair has been completed. Additionally, there is an active safety recall associated with the vehicle that has not been repaired multiple notifications. This situation poses a safety risk and remains unresolved despite repeated follow-ups.

NHTSA ODI 11735308

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11701106

I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system. Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership. These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall. I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive — they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle. This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11682272

On 5/14/2025 at aprox 5:35pm I was completely stopped in traffic when all of a sudden my car started to accelerate without me pressing on the accelerator. I pressed the brake pedal, however the car continued to move forward, by this time the brake pedal was pressed to the floor and the car was continuing to more forward. I was stopped aprox 6 feet behind a semi truck, and ended up crashing into the back of the semi. The car continued to surge forward, even though my car was pressed against the back of the semi. It was at that time when I put the car in Neutral. When traffic started to move, I followed the truck, but apparently he did not realize I had hit him. I was able to drive home. There was significant damage to the front of my car. Normally I would get an alert if I am too close to the car in front of me to prevent an accident, the alert never came on. The airbags did not deploy. I was in 1 pedal driving mode when this happened, and after the incident I switched to 2 pedal driving. I have an app for my car and it does not state any accidents occurred, there are no alerts listed for this day.

NHTSA ODI 11661262

Vehicle has a bearing noise in the front. Now vehicle has door fault, transmission not in park, auto hold fault and hill assist not available when driving the car. The car will engage parking brake randomly and when the brakes are wet the brakes will not engage for up to 50 feet. The car has become extremely unsafe and unpredictable. Ford’s road side assistance keeps delaying any tow and finally had to cancel the tow as I have to work. Need help badly with this!

NHTSA ODI 11657967

Purchased new 2024 Ford Mach E on 03/31/25. Had 15 miles when purchased. On 04/10/25 at 185 miles on odometer, car experienced 2 malfunctions, Powertrain and High Voltage. This placed the car at alternating restricted speed of 5-12 mph on a highway. Towed vehicle to dealership same day as unsafe to drive. On 04/18/25, dealership technician cleared the Diagnostic Trouble Codes and stated that they were unable to recreate error condition, therefore wanted to release the car as is with no recommended fix. The technician called it an "intermittent" Trouble code.

NHTSA ODI 11655572

What component or system failed or malfunctioned, and is it available for inspection upon request? The high-voltage battery system and powertrain system both failed. The vehicle went into limp mode, showing alerts for “Powertrain Malfunction / Reduced Power” and a “High-Voltage Battery Warning.” The vehicle is available for inspection if requested. How was your safety or the safety of others put at risk? The incident occurred while driving on the freeway at 75–77 mph, which significantly increased the risk of a crash. The sudden loss of power in heavy traffic was dangerous and could have led to a collision. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The issue has been documented through the Ford app and in-vehicle warning messages, and I am in the process of waiting for a diagnostic to be completed by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Waiting for dealer to look at it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, immediately before and during the failure, the vehicle and the Ford app displayed messages indicating a powertrain malfunction/reduced power, along with a high-voltage battery warning alert. Additional description: While driving on the freeway at approximately 75–77 mph, the vehicle suddenly entered limp mode with a dramatic reduction in speed and power. Warning lights for a powertrain malfunction and high-voltage battery appeared. This created an unsafe situation in high-speed traffic. The vehicle had approximately 1,459 miles at the time of the incident. This also happened on my 2022 ford mustang Mach E 8 other times. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11652198