What 68 owners told NHTSA about the 2024 Ford Expedition

Forward collision system does not work or alert under any circumstances. Vehicle has forward collision mitigation as well as collision mitigation alerting, but neither systems work. Dealer able to verify these systems do not work, but have no recourse for repair, as Ford engineering has not provided a solution.

NHTSA ODI 11748388

I bought this vehicle brand new in 2024 and none of the safety features are functional and can't be fixed. Ford corporation cannot find a a computer software fix for it and the dealership can't fix it. The vehicle in unsafe to drive. The following sensors are faulty and have continued to give failure alerts since I purchased the vehicle: 1) Cross Traffic Alert; 2) Blind Spot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance, 7) Rear backup assistance. It is a safety hazard and unsafe to drive because none of the "Safety Warning" or "Driver Assistance" features work, that would help prevent accidents. For the past 2 years, I have been driving this defective vehicle that is a safety hazard, which is not repairable, nor is the vehicle marketable. I have tried to resolve this issue numerous times, but there is no solution. The dealership advised me to not bring it in for service again, because there is nothing that can be done. I tried to file a claim with Ford Corporate and requested they buy the vehicle back, because it meets the criteria and the elements under the Texas Lemon Law, regarding electrical and safety concerns. However, my claim was rejected. As of right now, there is no solution for this issue.

NHTSA ODI 11730471

I have had my car at the dealership twice, once in August of 2025 and once in February of 2026 because when I start I get a warning, front collision assist malfunction, lane keep assist malfunction, blind spot monitoring malfunction, and as a result, I have no cruise control, even in normal cruise control mode. I have been told it’s an electrical update, and it was October, then January, now it’s March. Just saw a recall was issued for Navigator, Nautilus, Aviator, and Explorer with this exact problem, but no recall for the expedition.

NHTSA ODI 11727088

I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Parking Sensors.’ Ford has acknowledged this as a known issue with a fix delayed until June. My dealer (Morries Ford, Buffalo MN) is charging $225 each time the defect recurs just to clear errors. This is a safety defect that places my family at risk. Ford is refusing to cover the full repair cost and the dealer is charging for temporary resets.

NHTSA ODI 11702550

Driver assistance warning lights come on. All safety systems such as blind spot, collision avoidance, and lane keeping fail and are inoperable. This also shuts down cruise control. For has been aware of this issue since December 2024

NHTSA ODI 11694443

I purchased this 2024 Ford Expedition brand new from a Ford certified dealer (Conklin Cars, Newton , Kansas). Upon driving off the lot for the first time to a gas station across the street from the dealer, at restart all the sensor gave warnings. Sensors that gave warning include: Blind spots sensors, back-up sensors, Froward impact, lane departure, automatic braking, rear cross traffic, and the cruise display. I took it back to the dealership and the reset the system and upon starting the vehicle after parked, all the sensors stopped working again. I then took the Ford Expedition back to the certified dealer (Conklin Cars, Newton , Kansas) and they game me sheets of paper, Last one give after 4 visits to dealer [XXX]) stating that Ford knows of the an issues, which appear to be right off the factory line. This has been over a year and there have been several close calls for me and my family without these sensors, which is standard in most cars these days. Me and my family expect these sensors to work on the vehicles we drive, rather basic or premium. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11693340

See attached document for complaint.

NHTSA ODI 11692318

I actually have already sent in an assessment for airbag, but then read the recall on brakes, which at the time, because a new vehicle, I didn’t think possible. Even when pushing on my brakes, my vehicle was not slowing down like it should have, and I had a front end collision. It was hard for me to think this was because of brakes because new, but I do think they need to be examined.

NHTSA ODI 11669778

I was in a car accident on June 12, 2025, and my steering wheel airbag did not deploy correctly or function correctly. It was a front in straightforward collision. I did not have warning signs so my brakes could have been an issue because I was paying attention and unable to avoid an accident going under the speed limit. The rear cross traffic. Warning stays on pretty consistently because we live down a dirt road, and every time it rains, it again comes back on. I do not believe I heard the forward collision detection go off either. When I hit the back of a work convoy truck straight on, My steering wheel airbag did not deploy correctly. It did come out it never inflated. It did not protect me. I do not have any broken bones, but I do have a hematoma right beside my under arm, and a great deal of bruising.

NHTSA ODI 11667891

We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.

NHTSA ODI 11659340

While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.

NHTSA ODI 11653440