What 74 owners told NHTSA about the 2024 Ford Escape Gas

The contact owns a 2024 Ford Escape. The contact stated that his wife had driven approximately 500 miles during a trip from Tennessee to Michigan, where she made stops as needed. The contact stated that after his wife arrived to the destination, she noticed that she had sustained third-degree burns on the right buttock and on the right upper leg from the front driver's side seat heater. The contact stated that his wife was a nurse and was self-treating at the residence. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 14,000.

NHTSA ODI 11627243

I stopped one day to get some gas and when I tried to start my 2024 Ford escape back up it failed to turn over. I started to get notices from my Ford pass app stating that I was having some issues with my turbine. The vehicle was leaving me stranded every time I tried to start it and it would try to stall on me. The engine didn't seem like it had enough power to run at a proper and normal status as an engine should properly run. When I would start the vehicle it would only start one time and then proceeded to stall on me and leave me stranded everywhere I went. The problem was never fixed. Then the dash lights started to tell me that the driver needed rest and flash a coffee cup in front of my eyes after I just got in the vehicle about 5 minutes before the lights came on. There was an awful smell that came out of the engine. I'm glad that my car didn't catch on fire before they repossessed it and I stopped making payments because the car was messed up and I'm not paying for a messed up vehicle but there was a serious issue with my 2024 Ford escape and I'm glad that they came and took it from me hopefully that kept me alive instead of burning up to death. Thank you

NHTSA ODI 11589494