What 74 owners told NHTSA about the 2024 Ford Escape Gas

“While driving a 2026 Ford Escape Hybrid loaner (provided while my 2024 Escape is in the shop for ongoing ADAS failures), the vehicle displayed a new safety system malfunction warning at startup. This is the third ADAS-related failure on this loaner (previous events on Nov 13 and Nov 23). Weather was clear and dry, and the warning appeared immediately at key-on, not while driving, indicating a system defect—not environmental obstruction. This now confirms a recurring pattern across multiple Ford Escapes and model years. My primary vehicle has had ADAS failures for months and remains in the shop since Nov 3 with no fix. This loaner failure further supports a platform-wide safety defect involving the camera/IPMA system.”

NHTSA ODI 11701163

Component: Forward Collision Avoidance / Lane Departure / Visibility / Electrical / I am filing this complaint regarding a loaner vehicle (2026 Ford Escape Hybrid) provided to me while my 2024 Escape remains in the dealership for unresolved ADAS safety failures. The loaner has now shown two separate ADAS malfunction warnings: the first on Nov 13, 2025 (“Front Camera Fault / Pre-Collision Assist Not Available”), and the second on Nov 23, 2025 showing another safety system failure during startup. My primary Escape has been in the shop since Nov 3 for identical ADAS issues that Ford engineering has not been able to repair. The fact that the loaner demonstrates the same failures raises concern that this may be a systemic defect affecting multiple model years. The dealership has also acknowledged multiple Escapes with similar issues. Safety risk remains high.

NHTSA ODI 11701046

TPMS Failure After IPMA Replacement – “After the dealership replaced the IPMA module on Nov 14, 2025 to address repeated ADAS system failures (BLIS, Cross-Traffic, Pre-Collision Assist, Park Aid, Front Camera Fault), the Tire Pressure Monitoring System (TPMS) immediately stopped functioning. The FordPass app shows all four tire sensors missing (‘—’) and permanent ‘Tire Pressure Data Delayed’ warnings. This occurred while the vehicle remained in the shop for over 40 days with unresolved ADAS defects. The TPMS failure adds another safety-critical issue following a repair that already failed. This indicates escalating electronic instability and confirms the vehicle is unsafe and unreliable.”

NHTSA ODI 11701079

Ford internal engineer emails from Aug 5–6, 2025 show Ford KNEW about this safety defect months earlier. The engineer told the dealer it was “ok and safe to drive with the warning messages” and admitted “engineering is aware of some customers still experiencing driver assist issues and software update is in the works.” The dealer also reported THREE other Escapes with the same failures. Ford Customer Service also emailed me saying “the dealership and engineers have not been able to resolve the concerns.” My vehicle is now 40 days out of service with Ford engineering still unable to fix the ADAS failures after module replacement.

NHTSA ODI 11701013

In May/June 2024 at approximately 8350 miles the Accessory Protocol Interface Module ("APIM" failed. On the Center Display, I lost display and audio. This failure also impacted hands-off features, radio, use of traction /snow/slippery features, map, vehicle manuel, bluetooth, etc. The dealer service department (Autonation Westlake, Ohio) replaced the APIM at that time In September 2025 at approximately 48,300 miles there was complete failure of of the Center Display impacting the same features noted above. In addition the interior lights are not properly working. The service department of the dealer (Autonation Westlake, Ohio) informed me that their diagnotics revealed the failure of the Audio Control Module and the possibly the APIM. The service department replaced the Audio Control Module. This did not correct the problem. The service department said that the APIM, which had been previously replaced, needed to be replaced. After nearly eight weeks, the APIM has not been replaced. The service department has been unable to send the code to Ford Motor to get the replacement part. The Center Display and many other features are not working as of today's date 11/21/2025.

NHTSA ODI 11700776

Version, perfectly formatted, non-repetitive, and aligned with the newest updates (vehicle still in shop, engineering cannot fix, extended delays, failed module replacement). Yes, use today’s date (Nov 21, 2025) as the incident date. ⸻ Complaint #7 – NHTSA 900-Character Version (Copy/Paste Ready) Incident Date: 11/21/2025 After a dealership-installed replacement of the IPMA/Front Camera module (authorized by Ford engineering) 11/14/2025 , the ADAS safety systems (BLIS, Cross-Traffic, Pre-Collision Assist, Park Aid, and alert history logging) are still malfunctioning. The vehicle has now been out of service since Nov 3 and the dealer reports that Ford engineering is still unable to identify a fix. The alert history remains corruptive and fails to record events. This is still unresolved ADAS issues and prolonged repair delays. Dealer has been exceptional in communication and left (2) voicemail stating Engineering hotline continues working on it but Ford’s inability to provide a remedy leaves the vehicle unsafe and unusable until further notice. Nov 3 - ongoing in shop.

NHTSA ODI 11700898

1. Component or System Failed: ADAS safety systems including Blind Spot Detection, Cross-Traffic Alert, Front Camera/IPMA, Pre-Collision Assist, and Park Aid. 2. How Safety Was Put at Risk: driving for months with intermittent or absent collision-avoidance systems, increasing risk of lane-change accidents and front-impact hazards. 3. Reproduced or Confirmed by Dealer: Yes — dealership and engineers confirmed errors in June, July, August, and November. 4. Inspected by Manufacturer: Yes — Ford Field Service Engineers were involved as early as June 2025. 5. Warning Messages: • Front Camera Fault • Cross-Traffic System Fault • Pre-Collision Assist Not Available • Blind Spot Fault (Recurring daily per my reports)

NHTSA ODI 11700515

1. What component or system failed or malfunctioned, and is it available for inspection? The ADAS system (IPMA front camera module, BLIS, Cross-Traffic, Park Aid, and alert-history logging) continues to malfunction even after Ford installed a new IPMA/IPA module on Nov 14. Vehicle is at the dealership and available for inspection. 2. How was your safety or the safety of others put at risk? Safety alerts fail to appear, the ADAS system does not record events, and blind-spot/lane-change warnings are missing, creating a collision risk. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer and Ford Engineering Hotline confirmed defects continue after module replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Ford Engineering Hotline and dealership technicians have inspected and attempted repairs. 5. Were there any warning lamps, messages, or other symptoms prior to failure, and when did they first appear? Yes. ADAS warning messages began March 24, 2025. After the Nov 14 module install, alerts persist and the alert-history remains incomplete.

NHTSA ODI 11700693

Answer #1 — Component or System Failed The safety-sensor system failed, including the IDPM/PA module (Park Aid module), Blind Spot Detection system, Cross-Traffic Alert sensors, and the vehicle’s alert-history recording system. The vehicle and replaced module are available for inspection upon request. Answer #2 — How Safety Was Put at Risk The vehicle intermittently loses blind spot monitoring, cross-traffic alerts, and parking assistance, which can cause missed hazards, unsafe lane changes, and inaccurate detection of surrounding vehicles. The system also fails to record or retain safety alerts, preventing accurate diagnosis and leaving safety events untracked. Answer #3 — Has the Problem Been Reproduced or Confirmed? Yes. The dealership and Ford engineering hotline have both confirmed continued faults even after replacing the IDPM/PA module. Alerts continue to appear intermittently, and the dealership states they are still unable to correct or stabilize the system. Answer #4 — Has the Vehicle Been Inspected by Manufacturer or Others? Yes. • Multiple inspections by the Ford dealership • Diagnostics and direction from Ford corporate engineering hotline • The issue remains unresolved despite repeated repairs, module replacement, and engineering involvement. Answer #5 — Warning Lamps, Messages, First Appearance Yes. Warnings include: • Blind Spot Detection with Cross Traffic Fault • Park Aid Malfunction • Missing or incomplete alert-history logs and system cannot be cleared after new install • Recurring safety warnings since March 2025, continuing today after module replacement. This extends the current out-of-service period to 17 consecutive days, with no confirmed fix and an open engineering case from Ford. This further supp

NHTSA ODI 11700350

1. Component or System Failed •Blind Spot Detection •Cross-Traffic Alert •Park Aid Sensors •Forward Collision Assist •ADAS / IPMA module •Alert-history recording system 2. How Safety Was Put at Risk Intermittent or missing ADAS warnings cause: •Unsafe lane changes •Missed hazards •Loss of blind-spot awareness •Loss of cross-traffic alerts •Failure to record safety events These issues increase risk of side-impact collisions. 3. Reproduced or Confirmed by Dealer Yes. Ford dealer and Ford Engineering Hotline confirmed the defects both before and after the module replacement. 4. Inspected by Manufacturer Yes. Ford Field Service Engineers + Ford Hotline inspected and escalated the case. 5. Warning Lamps / Messages •Blind Spot Detection with Cross Traffic Fault •Park Aid Malfunction •Forward Collision Assist Unavailable •Missing or incomplete alert-history logs

NHTSA ODI 11700469

Repeated failures of BLIS, Cross-Traffic Alert, Pre-Collision Assist, Parking Aid, Front Camera/IPMA, cruise control, and Miles-to-Empty (MTE). Likely ADAS module/IPMA-related. Vehicle is currently at Ford dealership and available for inspection. ADAS failures caused no blind spot, no cross-traffic, and no forward collision warnings. Nearly collided during a lane change when BLIS did not detect a vehicle beside me. Safety systems fail unpredictably at highway speeds, increasing risk to me and other drivers. Yes. Ford dealership reproduced the problems on multiple visits, and Ford Hotline engineers confirmed the ADAS faults. Ford authorized replacement of the IPMA (front camera/ADAS module). Yes. The Ford dealership technicians and (2) Ford engineering Hotline have inspected the ADAS system multiple times. Ford’s technical support confirmed the faults and authorized replacement of the IPMA module, indicating manufacturer-level inspection and intervention. No police or insurance inspections were conducted because no crash occurred. Yes—BLIS faults, Cross-Traffic faults, Pre-Collision Assist Not Available, Front Camera Fault, Parking Aid Malfunction. First appeared on 3/24/2025 around 3,900 miles. Alerts appeared regularly until 9/16/2025, then stopped recording despite faults still occurring.

NHTSA ODI 11700052

The contact owns a 2024 Ford Escape. The contact stated that while driving, there was an unusual noise detected before the failure. The contact stated that while pulling into a parking lot, there was an extremely loud boom. The contact noticed that the rear windshield exploded without warning or impact. The contact and her sister, occupying the passenger seat, sustained injuries to their ears. The occupants reported that their ears were clogged, but medical attention was not provided. The vehicle was towed to her residence. The contact called the local dealer, who said to bring the vehicle in for inspection. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 16,000.

NHTSA ODI 11699748

Repeated failures of BLIS, Cross-Traffic Alert, Pre-Collision Assist, Parking Aid, Front Camera/IPMA, cruise control, and Miles-to-Empty (MTE). Likely ADAS module/IPMA-related. Vehicle is currently at Ford dealership and available for inspection. ADAS failures caused no blind spot, no cross-traffic, and no forward collision warnings. Nearly collided during a lane change when BLIS did not detect a vehicle beside me. Safety systems fail unpredictably at highway speeds, increasing risk to me and other drivers. Yes—BLIS faults, Cross-Traffic faults, Pre-Collision Assist Not Available, Front Camera Fault, Parking Aid Malfunction. First appeared on 3/24/2025 around 3,900 miles, 2 weeks after I bought the car new. Alerts appeared regularly until 9/16/2025, then stopped recording despite faults still occurring. Yes. Ford dealership reproduced the problems on multiple visits, and 2 Ford Hotline engineers confirmed the ADAS faults. Ford authorized replacement of the IPMA (front camera/ADAS module). Yes. Ford dealership technicians and Ford engineering Hotline inspected and diagnosed the failures. IPMA replacement was authorized by Ford. No police or insurance involvement. Yes—BLIS faults, Cross-Traffic faults, Pre-Collision Assist Not Available, Front Camera Fault, Parking Aid Malfunction. First appeared on 3/24/2025 around 3,900 miles. Alerts appeared regularly until 9/16/2025, then stopped recording despite faults still occurring.

NHTSA ODI 11699981

For the second time now (first time was also reported to NHTSA) the backup camera froze on display touch screen and stayed there while driving forward down the road. No functions requiring the touch pad can be accessed while backup camera frozen. Car was shut off for couple hours and when restarted was still frozen on screen It did reset next day and has worked fine since. Checked with Ford and no known recall yet for this car though Ford has recalls for several other models with same problem. My 2023 Maverick had the same problem, was recalled. Waiting for recall on this car but nothing yet.

NHTSA ODI 11694794

Our vehicle has been in and out of the ford dealership 6 times now for the same problems. Now they say that it will take maybe another 2 months to have a fix. This is even though it has said each time that it has been fixed. Now they want us to return our loner a drive an unsafe car without safety features for the unseen future. I have had two case numbers open with ford and they will not respond back with the second case. I have to keep calling them. They expect us to drive an unsafe vehicle and it is unacceptable that they are doing this.

NHTSA ODI 11688581

Starts with Front camera malfunction popping up in cruise control and randomly while driving than jumps to a couple warning that safety features are malfunctioning (brake, blindspot, front camera,parking etc ) all stop working After that nothing works and all warnings pop up when car starts

NHTSA ODI 11688119

Was in a rear end collision and the driver window and leg airbags deployed, but the steering wheel airbag did not deploy

NHTSA ODI 11684389

The contact owns a 2024 Ford Escape. The contact stated that while driving 45 MPH, several unknown safety features warning lights were illuminated on the instrument panel. The contact stated that the message “Normal Cruise Control Braking Off” was displayed. The local dealer was contacted. The vehicle was taken to the dealer, and a software update was performed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 4,500.

NHTSA ODI 11680889

Sun roof spontaneously combusted outward. I brought the vehicle to the Dwight, IL Ford Dealership where I purchased it from. The service department there said that they had never seen anything like this before, and that the sun roof combusted upwards away from the car. Had I not had the cloth screen closed beneath the sunroof, the glass would have came back down on my child and I.

NHTSA ODI 11679880

The contact owns a 2024 Ford Escape. The contact while attempting to start the vehicle, several safety features in the vehicle became inoperable. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the computer processing unit had failed, and the contact was informed to wait for the manufacturer to provide a remedy to the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a solution was being created. The approximate failure mileage was 4,000.

NHTSA ODI 11678772

The contact owns a 2024 Ford Escape. The contact stated that while driving at 35 MPH, the engine misfired, and the check engine warning light was illuminated. The vehicle was taken to an Auto Parts Store, where a handheld diagnostic machine provided information that the failure was associated with a random misfire. The vehicle was then taken to a dealer, where DTC: P0300 and P0316 were retrieved. The vehicle was not repaired. The contact stated that on another occasion, while driving 25 MPH, the vehicle began jerking and the check engine warning light started flashing. The vehicle was steered to the side of the road and restarted. The vehicle was then towed to the residence. The vehicle was then towed to a different dealer, where it was diagnosed and DTC P0301 was retrieved, and the contact was informed that the coil pack and spark plugs needed to be replaced. The vehicle was repaired, but the jerking continued occasionally. The manufacturer was notified of the failure. The failure mileage was 19,076.

NHTSA ODI 11678879

The contact owns 2024 Ford Escape. The contact stated when the driver’s side door was opened, the door limiting bar detach from the vehicle. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the driver’s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was transferred by the manufacturer to the NHTSA Hotline. The failure mileage was 9,062.

NHTSA ODI 11677627

While accelerating the Vehicle I felt a massive kickback via the gas pedal, I was able to drive for half a mile more before the vehicle would no longer accelerate at all. The gas pedal was no working. The engine was overheating and a new warning popped up, upon the kickback with a wrench, and engine warning, along with a coolant over temp warning among others and service engine soon. The vehicle had just had an oil change not even a full month prior. My safety was put as risk as I could not accelerate in the middle of a high way and it just stopped out of no where. I saw another Escape 5 minutes later, stopped in the middle of a busy intersection with the same issue. No this problem was not confirmed, but we saw another vehicle with the same issue. No inspection, although my boyfriend is a mechanic and noticed the coolant was just below the minimum line. There were no warnings prior to failure.

NHTSA ODI 11677347

Ford put out an update at the end of April 2025 that inhibited ALL advanced driver assistance systems from working. I took my escape to the dealership twice in May and June and it’s not fixed. I called ford and they promised an update in July but it’s still not out to fix their mistake.

NHTSA ODI 11671266

I am experiencing persistent issues with the windows on my 2024 Ford Escape, specifically on both the driver and passenger sides, which struggle to raise and lower, producing unusual noises and leaving marks on the glass. Despite two visits to the Ford dealership where I purchased the vehicle, which is located far from my residence, the problem remains unresolved. During my second visit, I was initially offered a loaner car but had to wait over 3 hours only to be told that none would be provided, with the technician concluding that no trouble codes were found. Subsequently, I scheduled an appointment at a different Ford service center; however, they require me to leave my car for an unspecified duration without offering a loaner vehicle, which is unacceptable given my reliance on the car. Consequently, I am expressing my extreme frustration and dissatisfaction with the service provided by Ford.

NHTSA ODI 11668281