In early September 2025, I leased a 2024 Dodge Charger Daytona EV. Unfortunately, the vehicle has already been in the dealership service department three separate times since I took delivery. The first two service visits occurred after the vehicle completely bricked and would not turn on. I was informed that the vehicle’s electronic module required updating and that the batteries had repeatedly died. Most recently, the situation has escalated to a significant safety concern. Earlier this week, the vehicle began shaking and intermittently accelerating and decelerating on its own while in operation(I have video proof of this) This behavior poses a serious danger to me and to others on the road. Due to these ongoing issues, I filed a formal complaint with Stellantis and was assigned case number [XXX]. I have been working with Stellantis representative Steve Stander; however, communication has been extremely difficult. Unfortunately, Mr. Stander has not been responsive to phone calls or emails in a timely manner, which has made resolving this matter challenging. At this time, the vehicle is once again in the shop, leaving me without transportation. During our last discussion, Mr. Stander acknowledged that Stellantis understands the vehicle is not dependable and offered $10,000 in down payment assistance along with employee pricing on a new Stellantis product. However, I currently still owe approximately $3,400 on the lease. Given the serious safety issues and repeated failures of the vehicle, I am requesting Stellantis’ assistance in grounding the lease and covering the remaining $3,400 balance so that I may exit this lease. I also previously sent Mr. Stander a video clearly showing the vehicle accelerating on its own to document the issue. I would greatly appreciate your help in resolving this matter as quickly as possible. It is urgent that I be able to safely exit this vehicle situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11722210