The door lock actuator for the front driver door failed twice. The first time it failed, the car would not unlock from the outside. All other doors would unlock. I had my kids in the back of the car and I was trying to get inside the car to drive and it wouldn't open. I had to pry off the cap covering the keyhole on the door with a screwdriver and then insert the blade key and manually turn the actuator. I got this failed unlocking on video and submitted it to BMW. They claimed they could not replicate and that there was no issue with the door and gave me the car back without fixing anything. A short time later I was parked at the grocery store, this time inside the car, and the car door wouldnt open. I pulled on the inside handle and there was a lot of resistance to it. I had to yank on it pretty hard and finally the door popped open. I then tried to close the door but there was no resistance on the latch and the door would no longer close. I called BMW roadside and they instructed me to pull the handle on the outside three time and the inside three times and this would fix the door. This did not work and they had to tow the car. I had to drive the car home while holding the door closed because I needed to get to our other car and move the car seats over for my [XXX] and [XXX] . BMW currently has the car now and they said the actuator has failed and they are replacing it. BMW refused to fix the car when presented with a video of the non-functioning door latch/lock until it left the car in an unsafe manner where the car door would swing open and never close. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11642475