Jan 14, 2026Body & structure
The sunroof shattered suddenly while driving. There was no external impact to the vehicle.
NHTSA ODI 11710828
Home · 2023 Mercedes-benz S-class Phev · Complaints
What 12 owners told NHTSA about the 2023 Mercedes-benz S-class Phev
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
All (12)Crash / fire / injury (2)Driver assistance (5)Electrical system (3)Tires (3)Body & structure (2)Fuel system (2)Speed control (2)Backup camera & sensors (1)Brakes (1)Wheels (1)
2 of 12 complaints match · Body & structure · clear filters
May 14, 2025Body & structureCrash
The car was designed too low. When parked at a supermarket, Publix in surfside Miami Beach, when ready to leave the parking bumper pulled at the front bumper and disconnected it partially. A north miami Mercedes Benz service department said this is not unusual as this car is very low. A claim was filed with progressive auto insurance [XXX] and an escalation case opened with Mercedes Benz customer service case number [XXX] asking that at least they cover the $1,000 insurance deductible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11660977
Working with the data? Download all 12 complaints as CSV · fetched from NHTSA July 21, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 Mercedes-benz S-class Phev verdict →