What 11 owners told NHTSA about the 2023 Mercedes-benz Mercedes-maybach S-class

The car was designed too low. When parked at a supermarket, Publix in surfside Miami Beach, when ready to leave the parking bumper pulled at the front bumper and disconnected it partially. A north miami Mercedes Benz service department said this is not unusual as this car is very low. A claim was filed with progressive auto insurance [XXX] and an escalation case opened with Mercedes Benz customer service case number [XXX] asking that at least they cover the $1,000 insurance deductible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11660977

When in eco mode the vehicle will occasionally shut off at a stop light. The vehicle "jumps" and then all of the warning signals come on followed by the vehicle shutting down. It takes about 20-30 seconds for vehicle to be able to restart again. The dealership had the vehicle for nearly a month and the only solution they came up with was to turn eco mode off every time I start the vehicle. They said their will be a future recall to fix this issue. Also, the vehicle will occasionally move forward on its own and then quickly break. This phantom braking is quite painful and feels as if you were just hit from behind. A previous problem was the vehicle would move forward after being taken out of car wash mode even with the brake engaged. The dealership said this was solved by a software download. There is a current recall which includes the make and model of this vehicle but Mercedes insists this vehicle is not included in the recall. The vehicle was manufactured within the time frame listed in the documentation from NHTSA but nonetheless Mercedes does not include this vehicle amongst the cars qualifying for replacing the fuel pump. I believe this car is dangerous and will hurt somebody.

NHTSA ODI 11543229