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What 66 owners told NHTSA about the 2023 Mercedes-benz Eqs SUV

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (66)Crash / fire / injury (12)Driver assistance (31)Electrical system (21)Brakes (18)Speed control (4)Body & structure (3)Fuel system (3)Visibility & wipers (2)Wheels (2)Airbags (1)Backup camera & sensors (1)

3 of 66 complaints match · Body & structure · clear filters

Dec 1, 2025Body & structure

My panoramic sunroof shattered with no warning and no apparent impact. It exploded outward, while traveling at a high speed on the highway. It was late and there were no other vehicles on the road at the time. I was not near an overpass.

NHTSA ODI 11702169

Feb 21, 2024Body & structureCrash

Please note that back in April 2023 my car was lawfully parked, and other SUV (Mercedes MB) was backing up and touch my front bumper. Because of that impact my front plastic grill got cracked and damaged front camera. The estimate to repair was almost $3000.00. I might assume it was a large impact, but yesterday during carwash when my car was not moving, car in front (another small SUV) suddenly rolled back and simple touched my front bumper. Because of that impact i got similar damage - front plastic grill is cracked and front camera is damaged. please note that other car didn't hit plastic grill as bumper is located further front. Its just of impact to front bumper to force front plastic to crack or poorly design of the components. I have both videos of impacts that i can provide upon request. I uploaded estimate from prior accident

NHTSA ODI 11573091

Dec 3, 2022Body & structure

To be clear, there has been no incident with my vehicle due to the lack of a hood latch safety release. This report is being made to call attention to a possible safety issue. The Mercedes-Benz EQS SUV is fitted with two typical hood release latches, one on each side, operated by a single hood release lever in the cabin attached to the latches with a cable. The hood is NOT equipped with a hood latch safety release normally found on automotive hoods. The lack of a safety release increases the possibility that the hood will fly open if the primary latch mechanism fails while driving. The EQS SUV is also NOT equipped with a dashboard indicator light or message warning that the hood is not fully latched when in the closed position.

NHTSA ODI 11495874

Working with the data? Download all 66 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 Mercedes-benz Eqs SUV verdict →