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What 39 owners told NHTSA about the 2023 Mercedes-benz Eqe SUV

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (39)Crash / fire / injury (8)Electrical system (15)Brakes (10)Driver assistance (9)Transmission & drivetrain (5)Speed control (4)Airbags (3)Steering (3)Tires (2)Body & structure (1)Engine (1)

2 of 39 complaints match · Electrical system · crash/fire/injury only · clear filters

Feb 17, 2024Electrical systemBrakesCrash

THIS IS A SUDDEN ACCELATION INCIDENT in reverse with a brake incident. On January 11, 2024 shortly after 12:00 p.m., I was leaving my home and reversing out of my garage. As the tail of the car went slightly beyond the garage door, it stopped abruptly as if detecting something in the path of the car behind it. As I was looking at the rear camera to see why it stopped and what was in the path and contemplating whether I should get out and go see in person (as I did not clearly see anything in the rear camera) the car started moving again at what felt like a high-speed, backwards as I was still in reverse. I tried to brake but the brakes did not work. So, I started turning so as not to go directly into the home of the neighbor across the street. I turned sharply enough that the car went diagonally into my next-door neighbor's yard to the left of our home. The car continued to move in reverse and I kept steering to avoid the car hitting my neighbor's home. The car hit and knocked over the neighbor's in-ground basketball on the opposite side of the driveway. I believe the car slowed a bit after that impact but kept going in reverse heading back into the street in front of my home. Still steering and hitting the brakes, I remember the car spinning in the street and then had somewhat of an elliptical pattern and was headed back across the yard to my same neighbors home but hit the parkway tree in front of my home and stopped with that impact. Believe electrical failure. Brakes didn't work. Airbag did not deploy. Many sudden acceleration cases end in injury and death. Thankful no children out since middle of day. MBUSA (only) is investigating. Attempted independent review but told that unable because of proprietary software. 5 weeks in and no response to investigation status.

NHTSA ODI 11572481

Feb 13, 2024Electrical systemFire

***THIS IS NOT MY CAR*** My car was in for service at the dealer. The dealer provided this EQE350 as a loaner. The loaner was electric, which exploded in our garage and burned the house down. The dwelling is 100% loss and 90% of contents were lost. We have pictures and videos from ring doorbells showing the combustion, and you can hear the thermal runaway. Please help us. GOOGLE "Mercedes Benz EQE Garage Fire Florida".

NHTSA ODI 11571649

Working with the data? Download all 39 complaints as CSV · fetched from NHTSA July 18, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 Mercedes-benz Eqe SUV verdict →