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What 6 owners told NHTSA about the 2023 Mercedes-benz CLA

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (6)Crash / fire / injury (2)Airbags (1)Electrical system (1)Engine (1)Steering (1)

1 of 6 complaints match · Airbags · clear filters

Dec 30, 2025AirbagsCrash2 injuries

I slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. During the crash not a single airbag at all deployed. I hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car

NHTSA ODI 11707802

Working with the data? Download all 6 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 Mercedes-benz CLA verdict →