Since leasing the vehicle in February 2024, I have experienced persistent failures in the collision prevention system and other critical safety features. Despite multiple service visits, the issue remains unresolved, with Lincoln attributing the problem to a system update that has been repeatedly delayed. Chronology of Issues and Service Attempts: 1.Two Weeks After Leasing (February 2024) oThe collision prevention system began failing. oAdditional issue: Passenger-side windshield wiper fluid failure. oVehicle was returned to the dealer for service. oVehicle was returned the next day with the same collision system issue unresolved. 2.Second Service Attempt (March 2024) oThe Windshield wiper fluid issue was resolved. oCollision prevention system issue persisted. oLincoln informed me that the issue would be resolved through an automatic system update by the end of 2024. (Attachment 1) 3.Third Service Attempt (November 2024) oVehicle returned to Schumacher for the same system faults. oDealer returned the car, stating that there was no system update available yet. oLincoln now projected the system update for Q1 2025. (Attachment 2) oSchumacher advised scheduling another service appointment after December. 4.Fourth Service Attempt (January 2025) oVehicle was delivered for the collision system fault. oReturned the same day, again stating the issue would be resolved in Q1 2025 via an automatic system update. 5.Escalation to Lincoln Customer Service (Late January 2025) oContacted Lincoln customer service to formally report the issue and request a resolution. oA week later, Lincoln informed me that the only solution was to wait for the system update. 6.Fifth Service Attempt & Request for Rental Car (February 2025) oMy wife and I visited Schumacher Lincoln, requested to leave the vehicle, and asked for a rental while awaiting repairs. oRequest for a rental vehicle was denied. oThe same day, we received an automatic system installation update (Attachment
NHTSA ODI 11655493