What 22 owners told NHTSA about the 2023 Land Rover Range Rover Sport (7 Seat)

Dear Land Rover Customer Care Team, I am writing to formally log a complaint regarding my 2023 Range Rover Sport (VIN: [XXX] and the unsatisfactory service experience I received at the Land Rover Alexandria dealership. My vehicle currently has only 16,000 miles on the odometer. Recently, the "Brake Pad Worn" warning light appeared on the dashboard. Upon bringing the vehicle to Land Rover Alexandria for inspection, the dealership advised that both the brake pads and brake rotors require a complete replacement, refusing to cover the service under warranty or offer any Goodwill assistance. Requiring a complete brake pad and rotor replacement at just 16,000 miles on a premium, luxury SUV is entirely unacceptable and well below reasonable manufacturing and safety expectations. A failure/wear of both pads and rotors at this extremely low mileage strongly points to one of the following underlying issues: A manufacturing/part defect in the brake friction material or rotors. An electronic or mechanical system issue (such as sticking calipers, torque vectoring drag, or electronic parking brake binding) causing excessive, premature dragging and wear. When I requested that this issue be evaluated under warranty or submitted for Manufacturer Goodwill support, Land Rover Alexandria flatly refused and insisted that I pay out-of-pocket for a full pad and rotor replacement. As a Land Rover owner, I expect the vehicle’s components to meet premium quality and safety standards. Replacing rotors and pads at 16,000 miles is not standard "wear and tear"—it indicates a defect or system malfunction. I am requesting the following resolutions: A formal review of this case by JLR Corporate. Full or partial coverage (Goodwill assistance / Warranty claim) for the replacement of the brake pads and rotors. A thorough technical inspection by JLR to confirm there is no underlying mechanical or electronic defect causing premature brake drag on this vehicle. I request a prompt response INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11751560

As i was driving out of the Costco parking lot the car read an error “stop safely. Electrical fault detected” within seconds the car completely shut off. No power. Brakes shut off. Steering shut off.

NHTSA ODI 11716249

The contact owns a 2023 Land Rover Range Rover Sport. The contact stated that while driving at unknown speeds, the brake warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the brake pads needed to be replaced. The vehicle was not repaired due to the parts being backordered. The manufacturer was contacted, who informed him not to drive the vehicle. but no further assistance was provided. The approximate failure mileage was 13,000. The VIN was not available.

NHTSA ODI 11560930