What 332 owners told NHTSA about the 2023 Jeep Wrangler 4-door 4xe

I've had the Electric Coolant Heater Module (ECH) replaced three times in under three months, and had to pay $853 the last time for a wiring harness connector that the dealership & Jeep said was not covered under the warranty. I couldn't continue to safely drive the vehicle with a Check Engine Light on given the other reported problems with the 4xe Hybrid Battery system so I had no choice but to pay for the part out of pocket, even though the item the connector was attached to was deemed to be covered by the 100,000 miles hybrid system warranty.

NHTSA ODI 11674411

Driving roughly 20 MPH coming off of a highway off ramp, the vehicle lerched and went into "turtle mode". Pulled to side of ramp and engine stalled. Would not crank over when attempting to start. Brand new 12V battery that morning due to vehicle not starting in driveway.

NHTSA ODI 11669028

I've had the Electric Coolant Heater (ECH) replaced three times in less than three months under the Hybrid Battery Warranty. The third repair included having to pay $853 to replace the ECV connector, which was not picked up by the Hybrid Battery Warranty, and the dealer required buying the entire harness just to get a new connector.

NHTSA ODI 11664123

See attached document for complaint.

NHTSA ODI 11654662

There is a problem with my electrical system. I have brought it in to jeep several times, and they have brushed it off. In July 2024 I was driving and the car shut off in the middle of traffic. I was able to come to a stop in a turning lane, but it was a dangerous, scary situation. When I took it to the dealership, they said they could not replicate it and sent me on my way. In March 2024 I was stranded at night at a dog park when my car wouldn't start. There was a message stating that the electrical system needed to be serviced. I had it towed to the dealership and they said it was just the engine battery and an issue with a sensor that was put in upside down. In October 2024 I received a notice not to charge my battery or park it in or near buildings. There was no fix. Then, they had software update that was supposed to fix internal problems with the batteries. I asked for a new battery without the issues, and they said no. The scariest, and biggest problem I'm having, though, is that intermittently I lose power when trying to accelerate into traffic. This has led to many scary incidents of other drivers nearly hitting me and being very upset. The most recent incident was on Wednesday, February 12. I was driving on highway 12 in the morning on my way to work and a car pulled in front of me. To avoid a collision, I swerved to the left lane and tried to accelerate to get out of the way of the car behind me and my car would not accelerate. I had to take my foot off the gas, then push again to get it to go. It was terrifying and dangerous. The car behind me nearly hit me, and they honked and were very upset. This situation happens probably once or twice a month. I had my car in the shop to address these issues and I had a rental car and Jeep said they would work with the dealer to repair. They never did. Never called me back, and now they are refusing my rental reimbursement. I don't have anymore money to pay for another so I'm stuck

NHTSA ODI 11643593

2023 vehicle no problems until 95B safety recall was performed. Warning light low air next day. Two wks after recall serv. and less than 4-6 months after reg. Maint. & oil change the check engine light came on upon start. Checked and the black coolant reservoir the caps dip stick was void of fluid I was told. Called dealer to advise. Visited dealership the head mechanic dx that the gas cap seal is bad.the check engine light off and not the low to empty coolant. Complaint is the warning light panel. The electrical wires exposed hanging broken small panel on the passengers side of the rearview mirror. Noticed after pickup from dealership. This was addressed with service depart. These panel, coolant, panel broke handing wires, gas cap seal are all issues after recall services. I believe it is unlikely just electrical issues that occurred when it was recently in for the battery recall requiring overnight parking. It was left overnight as they needed to know if it would catch fire. I was not informed if it was necessary as I’ve read to test drive it on electric before it was returned to me. The advisor was in days off happened to be in and was pleasant but I felt rushed. I was given the paper to sign and just told all is well, period. Broken panel part with electrical wires hanging out of rearview mirror. Gas cap seal that is now faulty setting of warning check engine light but not the LOW coolant? No explanation for damaged panel part and reason for messing with the wires. Concerns are engine, electrical and panel failure. Engine should not have issue with coolant. It never should’ve gotten to that point. The fact that there was low to no coolant as the dip stick didn’t register any. It’s a solid black reservoir not able to visibly check for coolant.I find it’s a safety issue, a mechanical issue. The head mechanic is saying that we would’ve never known about coolant needed had it not been for the only 2 yr old gas cap that leaves engine warning light on.

NHTSA ODI 11641231

The Jeep won't start

NHTSA ODI 11640551

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11639100

See attached document for complaint.

NHTSA ODI 11635868

The car lost all power while driving in traffic. Speed was ~30mph and at coming up to an intersection the car was acting erratically and the dash indicator lights all lit up. I went to slow down and move out of traffic and the car lost all engine power and electrical power. I could not restart the vehicle.

NHTSA ODI 11635572

Jeep and Dealers are failing to complete safety Recall NHTSA Recall Number24V-720. My vehicle was dropped off at the dealership ( Repair orders attached ) on Dec 11 for the recall . Jeep has launched the recall process which is a software update and a specific drive cycle. I have reasons to believe that the dealership did not properly followed the steps after the software updates. I have GPS logs to show. I had contacted Jeep support about that and I did not receive any positive help on this. Vehicle was sent out again on Jan 6th, but still I have no confidence that the steps were followed properly. Internet is flooded with how Jeep has poorly managed the recall process by over complicating the drive cycle and how dealers are negligent about the process. This is a safety recall and could cause fire/explosion and take lives. I strongly advise NHTSA to intervene and make JEEP/Dealers liable to ensure the process is followed.

NHTSA ODI 11635308

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11635058

Sorry for my bad English, I am from Quebec, in Canada. On [XXX], our jeep wrangler 2023 burned. The 95B recall was process on December 19th 2024. The battery burned, no flames were visible, only chemical fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11634187

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11633847

2 incidents of loss of power with the electric motor at high speed. The hybrid electric motor unexpectedly lost power at 75 mph on the highway, alongside other vehicles moving at the same speed. This sudden loss of power caused the vehicle to drop to 55 mph, and not go above that speed, risking a potential collision from behind. Driving at 55 mph on Texas highways with a speed limit of 75 mph is very dangerous. The second time was exactly like the first but at 60mph. It has not been able to be reproduced. it has been inspected several time by the dealership. There was no warning of any kind.

NHTSA ODI 11632549

Manufacturer Recall Number95B NHTSA Recall Number24V-720 Recall StatusRecall Incomplete Summary In rare circumstances, a battery pack may contain cells with separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is a software flash followed by a HV battery replacement if needed. ******* The above is the recall the was released in, i believe, October. I have been scared to drive the car since. I cant park it at my house because i only have driveway parking right next to my house. I am scared of this car. The recall fix is now available but all dealers within 40 miles either “dont have the fix”, “dont have any availability”, or “put you on a waiting list”. So after almost 3 months this deadly issue still is not fixed and cant be fixed.

NHTSA ODI 11630443

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11630124

Loss of power when driving with no warning. Jeep power cut out driving with D flashing. Safety risk was a car on the road driving with traffic then no power. Pulled over to the side to get off the road as far as I could. “Service Hybrid System” message appeared with blinking D. Started back up 20 minutes later. Dealer could not replicate.

NHTSA ODI 11629841

The fact that Jeep has a recall that is not repairable for what appears to be months now is completely unacceptable. I bought this hybrid for a reason. To drive it around town without having to use gas. Now I can't charge my Jeep or park it in my garage? Then calling customer service is a joke. No buy back or gas reimbursement?

NHTSA ODI 11629344

See attached document for complaint.

NHTSA ODI 11628545

The battery recall from Jeep still does not have any tentative timeline and no further communications from Jeep. At this point, Jeep has not offered any compensation towards the gas costs which otherwise could have been much less with electricity. Safety is my primary concern and I have to rent vehicles for the major trips especially during the holiday months.

NHTSA ODI 11628195

I am writing to express my serious concerns regarding the safety recall issued for my 2023 Jeep Wrangler Plug-In Hybrid Electric Vehicle (PHEV) under Recall Number 95B/NHTSA 24V-720. The recall highlights a critical defect in the High Voltage (HV) battery, which poses a severe risk of fire due to internal cell damage caused by defective components. While I understand that FCA US LLC is working on a remedy, I have not been provided with a clear timeline for repairs, leaving me in a highly unsafe and uncertain situation. The fact that the recall advises against charging the vehicle and even recommends parking it away from structures and other vehicles emphasizes the magnitude of the fire hazard. This creates a significant inconvenience and renders the vehicle virtually unusable for its intended purpose. I no longer feel comfortable driving or even owning this vehicle, as the defect jeopardizes my safety, the safety of others, and my property. The lack of immediate resolution places me in a position where I am unable to confidently rely on this vehicle without fear of a catastrophic event. I urge the NHTSA to intervene and ensure that FCA US LLC provides a timely resolution, including exploring options for replacement or refund, as this defect makes the vehicle a danger to myself and the community. Given the serious nature of this recall, I feel that no consumer should be left waiting without an actionable solution while exposed to such a critical safety risk.

NHTSA ODI 11628047

Second time we have had an issue with the battery. Unable to plug it is because of an unresolved battery recall, this time for over a month. We purchased the vehicle specifically for the battery and now we have to buy fuel.

NHTSA ODI 11627888

On Friday, [XXX] I was driving my jeep to work in the early morning hours. I was about ½ mile from getting on the highway when my jeep completely shut down. Everything inside of my jeep went black and I was completely horrified. I managed to get the jeep started and was able to drive to work. When I got to work I immediately called Ourisman Jeep in Bowie Maryland and explained the problem to them. I brought the jeep in on Monday, October 7th and my Jeep has been there since then. After Ourisman having the jeep for two weeks, I was informed that my Jeep was part of a newly released recall involving electric jeeps with no projected resolution date. I no longer feel safe driving my Jeep and I have asked for a “swap” of sorts. I have requested another vehicle that is exactly the same as my current vehicle just NOT ELECTRIC. I was been advised that my request needed to be escalated but after many many conversations there is still no resolution to my request. I am absolutely disappointed with the way this situation has been handled. I cannot help but think of the deadly repercussions had I been on the highway when this incident occurred. I did not ask for this inconvenience that is totally exhausted me financially and emotionally. I am driving a rental car that I am paying for wit the understanding of reimbursement once I return the vehicle. This issue is not one that I created but rather a failing on the corporation to provide a swift and satisfying resolution. While I’m sure this may cause Jeep to lose significant revenue, I find it completely disgusting that they would put corporate dollars before the safety of its owners. As of today 11/22/26 I have no resolution, no car and paying close to $400.00 per week for a rental car! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11626800

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11626871