What 371 owners told NHTSA about the 2023 Jeep Grand Cherokee Srt

While pulling into my driveway on XXX, the rear coil spring on my vehicle completely suffered a structural failure/separation. This exact issue is the subject of the federal safety recall issued by FCA US LLC in February 2026 (NHTSA Campaign ID: 26V051000 / FCA Recall 20D), which acknowledges that the rear coil springs on 2021-2023 Grand Cherokees can detach while operating creating a critical road hazard. On XXX Towne Chrysler Dodge Jeep Inc. at [XXX] cleared my car of the recall stating that my vehicle was not affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11748353

I had taken the Jeep in to have the rear coil fixed under the recall notice a couple of years ago. While driving out of state during the evening of XXX, the car made a large thud noise and the passenger rear side of the car dropped. We stepped out of the vehicle and the passenger rear coil spring was lying in the road. The car had not been in any accidents or had any damage. The spring simply dislodged and fell to the ground while we were driving. We had the Jeep towed to Jeff Wyler dealership in Columbus and provided them the spring that had fallen off. The dealership's number is [XXX]. We had to rent a car to return to Grand Rapids Michigan and still need to find a way to bring the Jeep home when the repaid is made. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11748267

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front-end of the vehicle, with the sound more significant on the driver's side. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated; however, the contact verified that the odometer reading remained the same as when the vehicle was dropped off. The contact believed that the vehicle was not test-driven. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V352000 (STEERING); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.

NHTSA ODI 11745879

The rear coil spring on the passenger side detached from the vehicle. The problem was confirmed by a repair shop. There was no warning whatsoever.

NHTSA ODI 11745622

This is the 3rd internal mechanical failure of the front electronic disconnecting sway bar assembly on my Grand Cherokee Trailhawk 4xe. The component keeps failing prematurely (most recently after only 3,000 miles), causing severe front-end looseness and clunking. This is a critical part of the suspension and it has failed 3x in 14k miles.

NHTSA ODI 11744580

Rear right coil spring violently detached and flew across my garage. Fortunately we were not driving it on the Florida Turnpike at the time and none of my family was in the garage when it explosively ejected. We took it to the dealership, Napleton’s Jeep, on February 23, 2026 for its annual service and explicitly directed them to repair or correct any recalls. They said they could not perform the coil spring repair because “Parts Not Available” but assured us it had been inspected and was determined to not be defective or a risk. This is VERY disturbing because it could have killed us if we had been driving at the time and could have seriously injured or killed someone if it had exploded free when people were nearby (ex: in the garage, grocery store parking lot, club parking lot, etc.). There are no warning lamps to even advise that something has occurred - other than finding the enormous spring that put a giant dent in my garage door. I have multiple major work matters, an 8 figure mediation and two court hearings, which require me to drive to Fort Lauderdale this week so I had to spend $50 on an Uber to get a rental car last night and $210 on the rental car.

NHTSA ODI 11739986

The jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the jeep was parked in our garage.

NHTSA ODI 11739987

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. The vehicle was taken to the residence, and then to a dealer, where it was diagnosed and determined that the axle and passenger’s side rear tension link were bent and lodged into the knuckle, the passenger steering knuckle was fractured with a fractured bolt inside, and the passenger’s side rear tension link, CV axle, and steering knuckle needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 8 weeks later on the driver's side. The contact stated that while driving approximately 20 MPH, there was an abnormal sound coming from the rear passenger’s side of the vehicle, and the vehicle started pulling to the left. The vehicle was pulled over to the side of the road and inspected, but the contact found no visible failure. The vehicle was taken to the dealer, where it was determined that the driver's side rear axle and driver's side rear tension link were bent and had lodged into the knuckle, the driver's side steering knuckle was fractured with a fractured bolt inside, and the driver's side rear tension link, CV axle, and steering knuckle needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 62,000.

NHTSA ODI 11733540

I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire Integrity: The vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/Powertrain: The Auto Start/Stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, Stellantis Corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the CPO safety process.

NHTSA ODI 11729770

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility ), 24V132000 (Suspension, Steering), 25V576000 (Electrical System), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

NHTSA ODI 11722104

I bought the 4xe trailhawk in 12/2023 at 2,000 miles it started making a clicking noise when i hit a bump & sometimes when i steer the truck to the right, moving forward the said it was the detachable sway bar it fixed the problem temporary for about 2 weeks i didn’t have any sound, moving forward I’ve replaced 3 sway bars, front control arms, brackets, rear suspension, front airbag suspension etc. just got my truck back from the david jeep in glen mills still same sounds, the dealership is great. I have reported to jeep this been going on close to 3yrs now

NHTSA ODI 11721109

Event 1 – Abnormal Tire Wear / Stability Concern Date: January 6, 2026 Within approximately 3,000 miles of operation, the vehicle developed severe and abnormal tire tread wear rendering the tires unsafe for continued highway use. The vehicle was towed to an authorized dealership. Intermittent vehicle electrical issues also noted. Independent tire inspections indicated the tread pattern was irregular and consistent with possible suspension or front-end control arm failure . Photographic documentation is preserved. Prior written notice of suspension related safety concerns had been delivered to the manufacturer on October 2025. This was later confirmed by an internal report that list the previous buyback history and the current conditions that align perfectly. The report is available for view. Safety ConcernPrimary concerns include: Unexpected propulsion loss at highway speed. Total electrical system breakdown causing a red turtle event during motion. Reduced braking and steering control during stall. Non restart condition in traffic. Video captures moment Severe abnormal tire wear potentially indicating suspension instability.

NHTSA ODI 11718039

I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. this vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73C. My hybrid electrical system light comes on and my vehicle cuts off by itself when driving. vehicle can catch fire at any moment due to this recall not being fixed.

NHTSA ODI 11687091

So i’ve been dealing with a clunk sound & suspension ride issue, they have change 3 sway bars & links & back shocks etc.

NHTSA ODI 11684329

The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while driving at slow speeds in the driveway, there was an abnormal metallic sound coming from underneath the vehicle. After a visual inspection, the contact became aware that an unknown part had detached. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the rear coil spring. The contact was informed that the rear coil spring had detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V413000 (Suspension). The VIN was included; however, the vehicle was repaired by the dealer on December 6, 2023, 17 days before the failure occurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 9,000.

NHTSA ODI 11680770

In February 2025, my jeep would flash a “Service Hybrid System” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.

NHTSA ODI 11679802

I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?

NHTSA ODI 11677954

Upper passenger Suspension Coil spring isolator came unattached and caused coil spring to fall out.

NHTSA ODI 11677955

Lower passenger coil spring isolator loose causing spring and upper isolator to fall out while driving Dealership stated recall was done 6/23 and was out of warranty for that recall. But everything in that suspension is OEM with the old part numbers not the ones in the recall..

NHTSA ODI 11677956

While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side

NHTSA ODI 11675443

While driving at approximately 20 - 35 mph, the passenger side rear suspension coil spring fell off. When that happened, the vehicle sank on that side (rear, right side) and the coil spring and spring pad components projected outwards with force towards the road side. No dash lights were activated but, vehicle was exhibiting an unstable (bouncy) driving condition. The vehicle was towed to authorized service center for repairs and a claim was initiated with the manufacturer out of abundance of caution since the event has a resemblance to NHTSA Recall No. 23V-413 (JUN, 2023) and Safety Recall Notice 64A. Said Recall appears on the manufacturer's website as completed for this vehicle.

NHTSA ODI 11669471

Driving in [XXX] in the HOV lanes on the evening of 22 June, the car traveled over an uneven section of the road. Heard a noise and felt the car go over a small bump. Car ride felt slightly different and continued on to home. Next day, looked at cat and the rear end was sitting uneven. Right rear lower than left rear. Looked under the rear of the car and saw the right rear coil spring was not there. The left rear spring is still in place. Prior to this, there was no problem with the ride or suspension of the car. There are no warning lights on the dash currently or prior to the spring falling off the car. I am not driving the car to to what I consider an unsafe condition. I am making an appointment at the dealer to get the problem resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11668801

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was parked in the garage, he noticed that the rear coil spring was on the ground. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the rear coil springs needed to be replaced. The vehicle was repaired, but the failure recurred. While walking away from the parked vehicle, there was a popping sound and a bang coming from the vehicle. The contact then saw that the rear coil spring had detached and was rolling down the driveway. The vehicle was towed to the same local dealer. The contact stated that the failure was related to NHTSA Campaign Number: 23V413000 (Suspension). The manufacturer was contacted and declined a buyback and trade-in assistance request. The failure mileage was approximately 26,800.

NHTSA ODI 11613540

drive shaft is making a scary noise when accelerating an I read the info this is nothing to play with I would like to have this looked at again this will be my 3rd time

NHTSA ODI 11612218

No warning lights have come on. Two different dealerships have worked on this car 10 different times over the course of a year. In November, 2023 I sent a certified letter to jeep with my concerns and I also contacted Chrysler board of arbitration by phone (# given to me by Ohio Attorney Generals office) on 12/1/23, 12/4/23, 12/5/23 and left messages each time. I never received a call back about my messages so I got an attorney in December 2023 for the rattling noise my car has made almost the entire time ive had it. -Bought in May, 2023 -Heard the noise and put it in the shop for a pre-vacation inspection to fix what was going on before me, my 2 small kids, and my husband drove to Florida. Seemed weird to have such a new car in the shop already with noise safety concerns. -Been back and forth to dealerships more times than I should have to...a couple times theyve had my car for 3 weeks at a time. Everytime I have to unload/load carseats when i drop off and then unload/load back up when i get my car only to find it hasnt been fixed. -My attorney acts like he is at the complete mercy of the manufacturer for a resolution and this lemon case has gone on for 9 months now. -i need a safe, reliable car and for this process to be resolved in a more timely matter. I am currently at a Jeep dealership now becasue again, I will be traveling this weekend with my kids in the car even though I am uneasy about doing so but I cant stop living but it seems unfair and like no one cares that we are driving around in a car that no one can fix or that I paid a lot of money for a reallllly noisey car that I have to take back and forth to the shop a million times and worry and stress about if it going to cause a crash while im driving down the highway.

NHTSA ODI 11611548