What 67 owners told NHTSA about the 2023 Jeep Grand Cherokee L

This car is factory equipped with Continential Cross Contact tires that wear on the inside on all 4 tires, specifically the inner tread lugs caused by the Jeep self adjusting air ride suspension. This a safety hazard from multiple manufacturing defects and suspension problems that affecting traction and handling. Tires are worn to 0 depth on the inside at 15,000 miles and this wear is hidden from the consumer since it is only on the very inside of the tire. The car was in alignment at all times and confirmed with an alignment check at 15,000 miles.

NHTSA ODI 11673895

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that after driving the vehicle, the vehicle was parked and there was an abnormal sound coming from the vehicle. Upon investigation, the contact found no fault with the vehicle. The vehicle was taken to the dealer where an unknown rail was cracked. However, no cause for the sound was found. The vehicle was not repaired. The contact stated that on a separate occasion, while the vehicle was parked, an abnormal sound was coming from the vehicle. The contact became aware that the rear passenger’s side strut was on the ground. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. The contact had received an email about a defect regarding the suspension but was unsure if the vehicle had been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

NHTSA ODI 11673978

Parked at a red light my rear coil spring popped out of my jeep. Recall was supposedly checked in 6/2023 but it happened on7/2/25. Jeep is saying its past the 2 year warranty

NHTSA ODI 11673438

Generally, for the entire time we've owned the car, it has ongoing and systemic electronics malfunctions. This ranges from the car slamming on its own brakes while driving to systems not working to the seat shifting on its own while driving to false positives in the NAV system, etc. A lot of the malfunctions are funny, some are dangerous, but the common thread is that in spite of months in repair and countless supposed repairs by dealerships, the problems continue. And, yes, some of these absolutely put safety at risk (slamming on the brakes for no reason, false positives on detecting objects in road, seat moving during vehicle operation, speedometer ceasing to work, etc). Chrysler has confirmed and acknowledged these problems in the form of various settlements in spite of our requests for a buyback, offering us money, but leaving us saddled with the lemon. What I'm complaining here about, however, is that for the second time the vehicle has apparently caught fire in the engine when started from being off. The first time, it was supposedly fixed by replacing a sensor, but it did it again today, stranding my wife and young son in a parking lot. This car is a death trap and will, sooner or later, hurt or kill someone.

NHTSA ODI 11672312

The rear coil spring fell off. I did not hear a thud or any noise. When I pulled out of my driveway I heard a scraping and when I got out, I saw it hanging down. In June 2023, I had a recall repair done for the rear coil springs, so this should not have occurred. I’m worried the recall was not done correctly.

NHTSA ODI 11668282

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was turned on and unlocked with the keys inside the cup holder, the contact was outside of the vehicle while the contact's daughter was inside the vehicle. The contact stated that the doors failed to open, and the remote entry feature was inoperable. The contact called 911, and the fire department was able to break the window and entered the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 35,000.

NHTSA ODI 11666570

My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that says Auto Emergency Braking (AEB) limited functionality service required. This has happened multiple times and the dealership has no clue how to fix the issue. This is a safety hazard to not only me, my unborn baby and my family, but also to others on the road because there is no warning before it sets the parking brake. I will list the most recent time this has occurred.

NHTSA ODI 11665371

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500. The VIN was not available.

NHTSA ODI 11664371

To whom it may concern , I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold , keep going out after a few days after coming out the shop. both the seat and mirror has been repaired two times each. I want to know are you guys having issues with these particular vehicle seats and mirror. I cant keep having to pay for the repairs, please let me know what I need to be to resolve this problems.

NHTSA ODI 11664019

While driving at approximately [XXX] on [XXX] heading northbound, the driver experienced sudden failure of the suspension/drivability of the vehicle. Immediately the driver was forced to veer over to the shoulder in front of [XXX] to inspect the vehicle. Driver noticed under the rear driver side tire, what appears to be a lower control arm/portion of the air suspension that had failed. This placed myself, passengers, and nearby vehicles/pedestrians at risk of injury or collision. The manufacturer’s service department at East Hills Jeep inspected the vehicle and a determination from the manufacturer on warranty claims likely will not come for a couple of months after the repairs are made. As a result, the repairs have been made, but there is an issue with the vehicle. The vehicle is available for inspection upon request. There were no warning messages, lights or symptoms prior to the spontaneous failure. The car is repaired, but I am concerned for the safety of this particular VIN and like VINs based on my experience with the vehicle and the manufacturers refusal yo take accountability. Images attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11659655

Rear liftgate will not open, attempts about 1/4" of movement then back in to lock and gives an object detected alert on driver's instrument cluster when nothing is behind vehicle. After multiple attempts to open the "Lift Gate Temporarily unavailable" alert presents on driver's cluster. This occurs from inner switch or trying to open from the lever and the key fob next to license plate. Cleaning cameras and bumper sensors seems to work once but the issue reoccurs immediately or after few cycles of door. Power cycling via pulling fuse for liftgate and disconnecting the bumper sensors does not change anything it still will not open and displays object detected alert. Took to dealer verified issue and lubed and adjusted lock, tested ten times and door opened. one day later wife trying to open liftgate would not open. this morning tried and did first couple time then didn't wipe one sensor, and it opened tried again would not open, wiped all sensors and cameras would not open. took to dealership, service advisor attempted would not open issue verified. this issue is intermittent as brought home tried when got out of car would not so approx. 20 mins after dealership visit. Then I typed this form up and went back out and attempted and it opened multiple times. I am concerned not being able to access my fire extinguisher or first aid kit rapidly if need be.

NHTSA ODI 11656956

Jeep Owner's manual explains how to setup the vehicle for flat towing behind an RV. Following those instructions, the vehicle does not track well. I've experienced this going through turns. Others report what they call a 'death wobble' while traveling at highway speeds. That's what worries me. I don't want to lose control at highway speed. Jeep dealers just repeat the manual's instructions, but it doesn't solve anything.

NHTSA ODI 11655034

3/31/25 date of incident while traveling on the interstate the right rear coil spring came out and jammed into the tire causing the car to drop abruptly and almost making me lose control of the vehicle the right rear tire was damaged but I got the car stopped before major damage was done

NHTSA ODI 11652158

This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this to the shop and was just told they can not get it to " pop" up on the dash so aren't sure how to take care of it

NHTSA ODI 11650303

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the daytime running lights were activated, the high-beam headlights were inoperable. The contact had to turn off the daytime running lights for the high-beam headlights to engage. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact called another local dealer, Chapman Las Vegas Dodge Chrysler Jeep Ram (3470 Boulder Hwy, Las Vegas, NV 89121) and was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was unknown.

NHTSA ODI 11641924

Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatures, ranging from extremely hot to very cold. It also gets stuck in windshield defrost mode regardless of the selected setting. This has caused dangerous fogging of the windows, obstructing my vision while driving. Drivetrain: The vehicle shakes and trembles, both at high speeds and at a complete stop. There is also a distinct abnormal sound coming from the driver's front side. These issues suggest potential problems with the axle, transmission, suspension, or a combination of these components. Potentially the Engine: The vehicle has experienced sudden acceleration issues while shifting gears, which could indicate an engine-related problem. Loss of Vehicle Control: The trembling and shaking, particularly at higher speeds, can cause a loss of control, increasing the risk of an accident. Unexpected Acceleration: The sudden acceleration issues while shifting gears could lead to unintended speeding and collisions. Impaired Visibility: The climate control malfunctions, specifically the extreme temperature fluctuations and persistent fogging of the windows, significantly reduce visibility and make it dangerous to drive, especially in inclement weather. I have been forced to pull over multiple times to clear the windshield due to the severity of the fogging. Distraction and Discomfort: The extreme temperatures blowing from the climate control system are distracting and uncomfortable, which can impair my focus while driving. Car has only been inspected by dealership. No there were no warning messages prior to the car starting to act up.

NHTSA ODI 11641811

This vehicle has been making a noise in the front left side since new (day one). The vehicle has been taken to the dealership about 10 times in attempt to fix this issue. During the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts. If they disconnect the electrical plug of the motor mounts all the noises are gone. Consequently, they proceeded to replace the left front motor mount but unfortunately the noise is still there and concluded that there is no fix available right now. They understand that Jeep needs to redesign the motor mounts and update the software the controls the engine motor mounts. I know a few owners of the same vehicle that have the same issue. Jeep knows about it but doesn't do anything to redesign these parts in order to correct the design flaw. I can provide copy of the communications with Jeep if required.

NHTSA ODI 11630878