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What 38 owners told NHTSA about the 2023 GMC Acadia Denali

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (38)Crash / fire / injury (5)Engine (11)Transmission & drivetrain (11)Electrical system (9)Fuel system (3)Steering (3)Airbags (2)Backup camera & sensors (2)Brakes (2)Visibility & wipers (2)Body & structure (1)

1 of 38 complaints match · Brakes · crash/fire/injury only · clear filters

Aug 16, 2025Seat beltsBrakesDriver assistance2 injuries

While driving under normal conditions, the vehicle experienced a sudden, violent deceleration. The emergency braking and collision avoidance systems activated spontaneously, as if the vehicle had struck or was about to strike an object. There was no obstacle, impact, or external threat present. This uncommanded braking caused significant physical stress and injury to the occupants. Critically, multiple safety systems failed during the event: The seat belts did not lock, failing to restrain the occupants; The airbags did not deploy, despite the severity of the deceleration; no warning indicators or diagnostic alerts were present before or after the incident. These failures directly contributed to physical injuries, including TBI (concussion, spinal trauma, etc.) which required emergency medical treatment and ongoing care.

NHTSA ODI 11681063

Working with the data? Download all 38 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 GMC Acadia Denali verdict →