What 57 owners told NHTSA about the 2023 Genesis Gv60

This complaint is in regards to Safety Recall 272 Component Failure and Vehicle Disabling / SOS System Failure On [XXX], at approximately [XXX] PM, I was driving my Genesis vehicle during rush hour when I heard a loud popping sound. Immediately following the sound, the dashboard displayed a critical warning light stating: "Electrical Charging System Fault — Check Electrical System." Because I was actively driving in heavy rush-hour traffic, this sudden loss of charging system functionality posed an immediate safety hazard. I pressed the in-vehicle "SOS" button to contact Genesis emergency services. The operator, who identified himself as "Eddie," refused to dispatch a tow truck to assist me. Instead, he offered to read a phone number aloud for me to write down. I explained that I was actively operating a malfunctioning vehicle in heavy traffic and could not safely write down information, but he still refused to call for emergency towing. I managed to safely limp the vehicle back to my residence and subsequently arranged for the local dealership, Genesis of Las Vegas, to tow the vehicle. On Friday, June 5, 2026, the dealership confirmed that the vehicle had suffered a failure of the Integrated Charging Control Unit (ICCU), which also destroyed the 12V battery. They informed me that this failure was directly tied to NHTSA Safety Recall 272 (Integrated Charging Control Unit). While the dealership performed the ICCU remedy, they are currently refusing to release my vehicle unless I pay $500.00 for the replacement of the 12V battery. Because the 12V battery was directly damaged as a consequential result of the recalled ICCU defect, it should be covered under the safety recall remedy and vehicle warranty. As of this reporting, the dealer is holding my vehicle hostage over this fee, and Genesis Motor America has failed to resolve the issue despite a formal complaint being filed with them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11743386

Related Recall: 24-01-023G DTC P1A9096 CHECK FOR ICCU & FUSE REPLACEMENT & ICCU SOFTWARE UPDATE (RECALL 021G) On August 8, 2025 I was vacationing and attempted to charge the vehicle at a hotel's level 2 destination charger (32 amp) but the vehicle refused to charge. I then drove 20 minutes away to DC Fast Charge and it worked, and tried level 2 charging again, it still did not work. I ruled out that the level 2 charging station was the problem due to seeing someone else successfully charging from that station. When I returned home, I found that my home charger also stopped charging at 32 amps (though slower 16 amps still worked). On December 14, 2025 I was driving on the highway when I heard a loud pop noise and the vehicle immediately lost propulsion, resulting in a dangerous situation where the car needed to limp at low speeds to the side of the road. There, the car fully lost all mobility and needed to be towed to a Genesis dealership. They diagnosed the problem as a faulty ICCU, and replaced it as well as installed new software to prevent this situation from reoccurring. In May 29, 2026 the vehicle once again no longer charges at 32 amps at home. The charging would initiate and last a few minutes before fully disengaging and the car reports "Charger Not Connected". Since this is a repeat of the same ICCU failure (above), and I DO NOT wish to lose vehicle propulsion on the highway like before, I have stopped driving the vehicle until it can be diagnosed and fixed by Genesis dealership. I am awaiting for the local Genesis dealership's next availability in a week. I no longer can safely drive my vehicle until this is fixed for a second time. The issue is still unresolved as of today, June 8th 2026.

NHTSA ODI 11742759

Car stopped taking a charge. ICCU and fuse seem to have died. This widespread problem needs to be addressed by the manufacturer. It's dangerous and careless to not have fixed the issue years later.

NHTSA ODI 11717822

Complete ICCU failure resulting in loss of power on the freeway during rush hour, extremely dangerous for me and everyone around me. Car was towed twice over three years for the same issue, despite having all recalls done. Eventually lemon law eligible, did a buyback.

NHTSA ODI 11714307

In 2023 & 2025, my vehicle had been brought into the Genesis dealership to complete NHTSA 24V868000 safety recall by receiving a new software (Service Campaigns 907G & 025G). However, despite that, on [XXX], the vehicle's ICCU failed while I was traveling at highway speeds. The ICCU is the primary component that the safety recall was supposed to address, yet it failed anyways. The car suddenly and dangerously reduced propulsion on the freeway, and I had to slowly maneuver the car onto the shoulder where the car then completely lost all propulsion entirely. My family and I were in the car, and our safety was at extreme risk since the car lost propulsion without warning on the freeway and other vehicles had to swerve around us. There was the very real possibility that had I not reacted quickly, that we would have been fully immobilized on the freeway, blocking traffic and creating a real safety hazard for other vehicles. There were no warning lights or any indications that the part was going to fail -- it failed immediately, and only after that did multiple warning messages appeared due to systems downstream of the ICCU failing as a result of the ICCU's failure. The dealership (Genesis of Dublin) confirmed that the failure was specific to the ICCU and the vehicle had its ICCU replaced under the 10 year powertrain warranty. I have documentation proving that the problem was caused by the ICCU's failure. In addition, the ICCU's replacement with an identical ICCU simply means this extremely dangerous hazard can occur again without warning in 1 to 2 years' time, since the replaced ICCU is the same unit that failed before - no updates to the ICCU have been announced by Genesis or its dealerships. I reiterate: the problem persists despite 24V868000 being preventative recalls completed. Recall 907G Completed 10/26/23 Recall 025G Completed 01/13/25 The above mitigations are not enough to fix the problem and avoid a dangerous situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11707496

Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!

NHTSA ODI 11703131

I leased a 2023 Genesis GV60, which was misrepresented as new but had multiple safety recalls, including ICCU battery failure, AWD/powertrain malfunction, and seatbelt defects. From the start, the seatbelts didn’t secure properly, and the car failed NY state inspection, causing me to lose a job that required a safe vehicle. Despite six visits to different service centers in 3 months, no actual repairs were completed. Mechanics admitted they didn’t understand the battery defect. The recalls later disappeared from the system without resolution. This is highly unsafe and deceptive. Genesis refused accountability, claiming they don’t control dealership practices—yet they allowed a dealer to fraudulently lease a car with open recalls. They also filed a false insurance claim under my name, inflating my premium and causing me over $33,000 in damages. I visited five other luxury dealers and confirmed that other brands do not allow demo or recall vehicles to be sold this way. Genesis’ refusal to fix or buy back the car and their attempt to cover up recall issues reveals a systemic failure in recall enforcement and corporate responsibility. I urge NHTSA to investigate.

NHTSA ODI 11659867

The vehicle's instrument panel, behind steering wheel displaying things like speed and warning signs, periodically goes blank at start up for between 30 seconds and 15 minutes. There are lots of reports of this problem on sites like Redit and Genesis Forum, however, Genesis has not issued a recall for even a service bulletin. This apparently common problem is a safety hazard as the driver does not have access to critical safety information, including the vehicle's speed, for a period of time. Because this problem is periodic, it is often difficult to verify at the dealership as it does not produce fault codes. This leaves consumers in a bind as the problem persists since the dealership and manufacturer will not always address.

NHTSA ODI 11655891

On 3/5/2025 I was driving my car and accelerating to 45 miles per hour when the Stop vehicle and check power supply warning on my car showed on the dash followed by a loud and starting audible tone. I pulled over to check the car and it still worked well. I then went home and tried to charge the vehicle off of our level 2 charger and the vehicle would not start to charge. I brought the car to the dealer the next day after charging the 12 volt battery overnight. I charged the 12 volt battery because the car was no longer charging it as the charging system was not working. The dealer then diagnosed that the ICCU and main fuse were broken and needed replacement. These were the problem parts that previous NHTSA recalls were issued and completed on this vehicle to address this failure. My car still failed with around 6,750 miles driven. I want to let the NHTSA know that the failures of this critical part are still happening despite the manufacturer's recalls being completed in a timely manner.

NHTSA ODI 11652535

This car is fully electric. Upon start up in cold weather and for up to about 5 miles thereafter, the instrument panel remains black. This eliminates any displayed driving information including warnings, speedometer, driving mode and other items such as brake regeneration, etc. The distance traveled before the panel eventually energizes appears to be increasing. All other vehicle functions continue to operate. A saving grace for my car is that it displays the speed in the heads-up-display but all other information is unavailable. The dealer has determined that the instrument panel will be replaced under warranty. They state that the book price for the panel is in excess of $9,000! The car has approximately 23K mi at this time (1/13/2025)

NHTSA ODI 11635917

Completed NHTSA recall 24V-868 at my dealer December 13th 2024. ICCU failed on 1/1/2025 and I am awaiting on the 3rd ICCU for my vehicle in less than 2 years. Similar issue happened December 2023, completed the ICCU recall and had the ICCU fail in a similar fashion.

NHTSA ODI 11635373

Since the weather got colder, the driver's instrument cluster does not display immediately when the vehicle is powered on. When cold, the cluster takes from a few seconds to several minutes to come on. While it is off, there is no access to any warning lights or messages.

NHTSA ODI 11631217

When starting the car on cold mornings--parked outside, under a carport--the instrument cluster is blank. It stays blank for two to seven or so minutes, whether or not the car is being driven. This only happens on the cold days, and didn't happen last winter. When the display comes on, it doesn't register the miles that were driven while it was blank. Using the pre-warm climate function before staring the vehicle--so, warming up the car--will cause the instrument cluster to work even on cold days, but that shouldn't need a workaround.

NHTSA ODI 11631304

Driver’s instrument cluster screen blank at startup every day for several minutes. Without it, the driver can’t see their speed, critical safety warnings, or blind spot cameras. This started in summer 2024 and has gotten worse over time.

NHTSA ODI 11630846

The driver instrument cluster is not turning on the startup . Takes several minutes to be turned on.

NHTSA ODI 11629355

The contact owns a 2023 Genesis GV60. The contact stated while driving at an undisclosed speed, it was noticed that the battery percentage was excessively draining. The charger port warning light was illuminated. The contact attempted to depress the brake pedal however, the vehicle failed to decrease in speed; the vehicle suddenly became difficult to maneuver. The vehicle was veered onto the sidewalk and the front driver's side of the vehicle crashed into a street lighting junction box. There was cosmetic damage however, the air bags failed to deploy. A police report was filed. The contact sustained several injuries including emotional distress, back pain, and neck pain; the contact was taken to a local hospital in an ambulance to seek medical attention. No other injured individuals were reported. The doctor diagnosed the contact with a mild concussion and prescribed medicine for nausea and headaches. The vehicle was not drivable and was towed to a local Towing Service Center for a diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,300.

NHTSA ODI 11628604

Sometimes after starting the car the instrument panels remain black and will not display properly for several minutes or unless the car is shutdown for a long period of time and restarted. Additionally, Genesis uses a fingerprint scan to verify who is driving the vehicle. After verifying my fingerprint the vehicle now asks me for a password even though I already verified my biometrics.

NHTSA ODI 11625625

At random occurrences during car startup, the instrument cluster remains blank and can take up to several minutes to “wake up”. Since no cluster-related information such as speedometer or safety and diagnostic lights is available at this time, the car remains un-drivable until it eventually resolves. Should it occur while the car is being driven, it can pose a significant safety risk as none of the vehicle’s warning lights on the cluster are available. This problem first began to occur after the latest OTA software updated, though it’s not absolutely clear if this is the cause of the issue.

NHTSA ODI 11625020

While driving down my driveway, heard a pop around the backseat on the passenger side. Right after received the following alert "Check Vehicle electric system", after driving the car for another 2-3 minutes received the following alert "Stop Vehicle and Check power supply" along with the car beeping aggressively when this came up. Returned to my house as felt unsafe to continue driving my car not knowing if the car will randomly die on me. Looking into this looks like it is associated with the ICCM which has been the subject of two recalls for which my car has had prior to this occuring.

NHTSA ODI 11611915

I was reversing into my garage when I suddenly heard a loud audible pop from the back seat. I immediately knew that the High Voltage Fuse and the ICCU completely failed. A "Check Electric Vehicle System" warning showed on the dash and a "Stop vehicle and check power supply" warning appeared shortly thereafter. I noticed also that the car refused to charge with my Level 2 EVSE and the car kept saying a "Charging Unsuccessful" message. I checked my 12v battery with a multi-meter and it still showed 12.4 volts and slowly depleting. When the ICCU was functioning, it would show 14v (since it was charging the 12v battery). Furthermore, I checked with my OBD scanner any codes it would spit out and it was the dreaded P1A9096 code that a recent TSB recall check was for. I was completely up-to-date with the recall fixes and even had my ICCU software updated just 6 weeks ago and yet the ICCU still failed. Thankfully, this incident did not occur on the highway otherwise losing power on the highway can lead to an accident that can cause major injuries and/or fatalities.

NHTSA ODI 11600241

Completed safety recall 021G related to ICCU software update to prevent electrical loss two weeks ago. After completion, vehicle suddenly stopped charging in L2 outlets. Brought back in to service and diagnosed with blown fuse, which the recall was supposed to prevent.

NHTSA ODI 11592627

The vehicle is advertised as supporting 48amp level 2 charging. After approximately one year of ownership, high amperage charging lead to overheating at the charging port, causing charging to produce errors and fail. Hyundai/Genesis released a software patch to detect overheating and throttle the amperage. This does not resolve the physical hardware that is overheating. This solution leaves the car in an unsafe operating posture where overheating could continue, leading to potentially unsafe circumstances when the vehicle is located in a garage attached to a home.

NHTSA ODI 11590696

Stopped car in a parking spot for a few minutes. Reversed and proceeded to put the car into drive. Immediately upon switching to Drive, the vehicle produced a loud pop from the rear and announced the check electrical system error. Recall Service 907G was performed on the vehicle in question 2 months prior and was reported as closed when checking by the VIN. However the ICCU and High Voltage Fuse is needing to be replaced with no ETA on the replacement part(s) as of this reports submission. Dealership advised NOT to drive the vehicle and arranged a tow. Car has been at the dealership for over a week now.

NHTSA ODI 11563202

This car will simply stop charging after 7 minutes, 10 minutes or one hour. You have to babysit it so it charges.

NHTSA ODI 11545737

The car will not charge on a Level 2 charger without disconnecting after 20-60 minutes due to thermal/high heat issues. This is a problem with the car, not the charger, as I have charged multiple other types of electric vehicles off of this Level 2 charger without difficulty.

NHTSA ODI 11539668