What 113 owners told NHTSA about the 2023 Ford Mustang Mach-e Bev Bev

Vehicle in question had problems since day. One computer was affected was never fixed. Many problems ended up in agency for repairs a total of 9 1/2 months and I’ve only have a three year lease on the vehicle and have not been able to use it fully because of electrical and further issues. Litigation found with my attorneys and Ford attorneys, that the vehicle had multiple problems and was issued by a judge, repayment and penalties.

NHTSA ODI 11746355

After stopping the vehicle to run an errand, the vehicle locked up. The steering wheel would not turn. The vehicle would not shift into any gear. The vehicle was inoperable and I found myself stranded 25 miles from home. The vehicle was towed to our local Ford dealership where it has been for the past two weeks. This failure could just as occurred on the road causing a dangerous situation.

NHTSA ODI 11701311

Description of Incident: On August 3, 2025, while driving my 2023 Ford Mustang Mach-E, smoke began rising from the front of the vehicle. Within moments, flames erupted. I pulled over and evacuated. The fire quickly engulfed the cabin, resulting in a total loss. Component/System Involved: UNKNOWN. Based on the location and nature of the fire, a failure in the high-voltage battery system or related electrical components is suspected. Documentation and photos are available upon request. Safety Risk: This posed a serious threat to my safety and others on the road. Had it occurred in traffic or at higher speeds, the outcome could have been far worse. Reproduction/Confirmation: The issue has not been reproduced. The fire was investigated by my insurance company and the local fire department. Ford was notified and took possession of the vehicle on August 5. Inspection History: Ford left the vehicle uncovered outdoors for over two months. In October, they sent an engineer who spent 15–30 minutes walking around the car without opening or moving anything. Based solely on this brief visual inspection, Ford claimed the fire was caused by an “outside source” but provided no supporting evidence. I have fire report and police reports. Warning Signs: No warning lamps, error messages, or unusual behavior occurred prior to the fire. The drive was uneventful until smoke appeared. The vehicle had charged normally the day before. Assessment: UNKNOWN. The cause remains undetermined. Ford’s investigation lacked transparency and rigor. Given the growing number of EV fire reports, this incident deserves further scrutiny to protect other consumers.

NHTSA ODI 11696269

Rear hatch on my 2023 Ford Mustang Mach-E (VIN: [XXX] , mileage: 31,751 km) opens spontaneously without user input. Occurs while parked and locked, sometimes when approaching with Phone As A Key (PAAK). Incident Details: One incident caused property damage when the hatch opened in a garage. No buttons were pressed, and foot-activated liftgate was not used. Issue is intermittent and unpredictable. Safety Concerns: Risk of property damage Potential injury if someone is near the hatch Risk of theft if hatch opens unattended Ford dealer unable to replicate or resolve. Other owners report similar issues. Request NHTSA investigation for possible recall or fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11695161

Car constantly shuts down at electric vehicle charging stations and has even loss power will driving on highway and bought up powertrain fault

NHTSA ODI 11693141

I’ve had this situation happen at least 2 to 3 times but specifically I’ll talk about the most recent. I was reversing out of my parking spot approximately 20 feet or so to where I can turn around and circle around the parking lot and exit. When I switched over to drive the vehicle accelerated rapidly unprompted. I was able to stop it by using the break, but I can also see how this could be a significant safety issue.

NHTSA ODI 11692968

My car displayed a warning that the pre-collision assist was not available. This caused all of the safety features not to work (collision warning; lane departure warning; parking collision warning etc.) The car has been in and out of the dealership since Aug. 6th to repair this but Ford has not corrected the problem. We have not been told what is wrong with the car or any estimation on if or when it will be repaired. I requested the service documents for all of the records of when my car has been in the shop for this issue. I received the document but it has incorrect and missing information which causes me to be concerned that the issue is not being address but instead my car is being held with no efforts of a remedy. My car has not operated correctly for almost 2 months but the only service recorded was a replacement of a coaxial cable which did not fix the car.

NHTSA ODI 11692151

Upon vehicle startup, the speedometer does not show on the instrument cluster (completely digital readout, analog readout not possible). In its place is the EV's remaining battery % with absolutely no way to access the speedometer and know the speed of the vehicle. This places the driver, other drivers, pedestrians, anyone else on the road at risk of excessive vehicle speed. There is no warning, error messages, or other symptoms prior to the issue happening. The only way rectify the issue is to fully restart the vehicle. However, this is not always a guaranteed fix, and the problem may persist between starts up. The issue does not occur during every start up event and is intermittent with a sudden onset (had the vehicle for 1.5 years at this point). The issue has occurred 3x in the last 2 weeks now. This issue appears to happen to other drivers of the same make / model and varying model years according to several other sources: (link 1) [XXX] (link 2) [XXX] (link 3) [XXX] (link 4) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11691485

I have taken my car to the dealership is three different occasions and reported problems with the screens (they go black, even when driving), rear-view image missing, proximity sensor malfunctioning (beeps even when there are no objects or cars around) and the driving assistance system (constantly disengages and reports it, without intervention). Additionally, I've read that the recalls talks about a possible lock-out issue that could put my children well-being at risk and I'm aware of issues with the doors of the vehicle. Despite the multiple reports and trips to the repair department these problems are still present and this last time my car has been retained at the dealership for over a week without any update or ETA for fixing the problem and I'm being told my only option would be get a new car and start my financing all over

NHTSA ODI 11690661

The contact owns a 2023 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11680696

Recall Action Soon Issue Since 06-20-2025 Powertrain control module and secondary on-board diagnostic control module c software upddate For More Information Telematics Generated Issue Recall Action Soon Issue Since 04-25-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 2021-2023 model year mach-e vehicles paint sealant issues - door hems inspection - repair For More Information Telematics Generated Issue

NHTSA ODI 11674867

Recall Action Soon Issue Since 06-20-2025 Powertrain control module and secondary on-board diagnostic control module c software upddate For More Information Telematics Generated Issue Recall Action Soon Issue Since 04-25-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 2021-2023 model year mach-e vehicles paint sealant issues - door hems inspection - repair For More Information Telematics Generated Issue

NHTSA ODI 11674869

The contact owns a 2023 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical system, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11674073

Ford Motor Company Dear Ford Customer Service Team, I am writing as a highly disappointed owner of a Ford (specify model, e.g., Mustang Mach‑E), having observed a dramatic unexplained jump of over 10,000 miles on my vehicle’s odometer in just three months. I firmly reject the insinuation that I drove that distance—I maintain an accurate charging and usage log proving otherwise—and I demand a refund of my warranty payment plus a prompt and transparent investigation. Key Facts & Concerns 1. Sudden mileage spike (~10,000 miles in 3 months) • I did not charge or drive anywhere near that distance. My charging logs and event logs—comprehensively detailed—show a maximum of [X] miles total for that period. • The odometer reading is simply inconsistent with verifiable usage data. 2. Likelihood of system error or tampering • Similar issues have been documented in EVs: • Tesla vehicles are currently under multiple lawsuits alleging artificially inflated odometer mileage, sometimes by as much as 15–117%—accusations that have triggered a proposed class-action in California and garnered widespread reports and press coverage    . • Ford EV owners have also flagged odometer anomalies—both underreporting and overreporting, including a Ford Lightning report revealing odometer mismatch in a vehicle health report (). 3. Legal precedent and consumer protection • Odometer manipulation—even unintentional—is taken seriously under federal law (Federal Odometer Act), with strict penalties for tampering  . • Odometer discrepancies significantly affect warranty eligibility and residual vehicle value. What I Want Ford to Do 1. Full refund of the prorated warranty cost, as it has been voided unfairly by incorrect mileage totals. 2. Comprehensive odometer and software audit of my vehicle. I request a certified statement of findings. 3. Corrected mileage records and warranty reinstatement based on actual usage. 4. Clear, documented communication detailing how this issue

NHTSA ODI 11673820

At [XXX] on Tuesday [XXX] while driving our 2023 Ford Mustang Mach E GT eastbound in the left lane on [XXX] near the [XXX] intersection the car suddenly stopped. There was a second or two of multiple warning notices then the car instrument panel went blank. The car “bricked” as is known in Electric Vehicle jargon. There was no power to anything, and the stop was sudden and steering was extremely difficult. Washington State Patrol and Washington Department of Transportation responded to provide safety assistance while eastbound traffic on [XXX] backed up for several miles. The car is now at Frontier Ford in Anacortes Washington and they have confirmed its status as completely dead. In fact it took almost an hour to get the car off the tow truck. The dealership tried several battery jumper options to the 12v battery but when they worked it seemed to only work for a few seconds before the car “bricked” again. There is probably a WSP police and WSDOT report about responding to this incident. In the seconds before the complete electrical shutdown there was a cascade of warning notices then everything went blank and the car abruptly stopped in traffic. It took over an hour to get a tow truck and then the cars “bricked” status made the towing job very difficult and eventually the car was literally dragged onto the flatbed with a winch. This incident happened during rush hour in heavy traffic and both occupants safely was put at high risk of a high speed collision from traffic approaching from the rear of the car. We have made two reports to Ford Customer Service. Case # [XXX] And case # [XXX] The suddenness and inability to maneuver and get out of traffic is a real safety problem that can lead to a severe accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11672199

The contact owns a 2023 Ford Mustang Mach-E. The contact stated that while reversing, the "Cross Traffic Alert" system failed to operate as intended, creating a hazard for the driver. No warning lights were illuminated. The contact stated that on a separate occasion, while driving at various undisclosed speeds, the "Blind Spot Information" system failed to function as intended, preventing the driver from safely operating the vehicle. No warning lights were illuminated. The cause of the failure was not yet been determined. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 20,000.

NHTSA ODI 11666398

The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving at an undisclosed speed, the safety features independently deactivated. In addition, the message “Forward Collision Avoidance Brake Assist Unavailable” was displayed. The vehicle was taken to the dealer where it was diagnosed with a failed radar and front camera system. The contact was informed that the radar and front camera systems needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 15,000.

NHTSA ODI 11661207

I HAVE FORD MACH E 2023 E SELECT MODEL, I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.

NHTSA ODI 11640773

Upon leaving to go to work, the vehicle's speedometer was not displayed.

NHTSA ODI 11638403

Vehicle locked down and doors would not open or respond. Vehicle was completely prevented from getting into and a tow was required to try to open through 12v battery jump. Took two tow trucks and vehicle has no door handles so there is no way in. Ford told me it was a failure of software update and then they told me their engineers were aware of these failures and were working on it. Vehicle had to be reset and towed.

NHTSA ODI 11634129

The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to achieve the 320-mileage range on a FULL charge. The contact stated that the vehicle only achieved 128-miles at 80 percent charge. There were no warning lights illuminated. The dealer was made aware of the failure through a voicemail message; however, the dealer had not returned the call. The manufacturer was made aware of the failure. The failure mileage was 40,000.

NHTSA ODI 11627907

It’s already happened twice where the dash/odometer screen is off and cannot see the speed or anything displayed

NHTSA ODI 11619925

We were driving my Ford Mach E when the vehicle disengaged the accelerator pedal and accelerated forward in which we had no control of. Pressing the break would cause the vehicle to accelerate faster almost causing multiple accidents at a high rate of speed. Multiple sensor malfunction even after being “ fixed “

NHTSA ODI 11616590

The wireless charging pad for cell phones causes the phones to overheat and stop functioning properly. My fear is that an overheated phone could result in a fire. My understanding is that this issue exists not just for the charging pad on the Mach-E but other Ford models as well and across phone manufacturers.

NHTSA ODI 11614699

Complete loss of power while driving on a congested road. Started as a couple error warnings for different systems like the front camera and then all of a sudden told me to pull over immediately. Luckily we had just turned off the highway, but barely got to the side of the road before we lost power. For a little while the accessories worked, but we eventually lost ALL power to include our hazards. Since we were sitting in a very dangerous areas as people off ramped the highway, this put us directly in danger. Ford handled roadside assistance well, but the dealer treated us like a nuisance and despite the car being towed there and they being fore warned, they still acted like we were an annoyance. Despite promising loaner on the phone, when we arrived they decided they had none. We had to threaten turning in the car under Hawaii lemon laws to get assistance. This car has under 300 miles and had a 90% charge. We leased it a month ago. Given the prior complaints, this issue clearly hasn’t been resolved OR this dealer chose to not take care of the recalls.

NHTSA ODI 11604934