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What 22 owners told NHTSA about the 2023 Ford Escape Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (22)Crash / fire / injury (4)Electrical system (11)Driver assistance (5)Engine (3)Seats (2)Interior Lighting (1)Lane Departure (1)Lights (1)Speed control (1)Transmission & drivetrain (1)

1 of 22 complaints match · Lights · clear filters

Jan 12, 2024Electrical systemLightsEngine

Several symptoms occur: First off Its cold where we live & the car goes into deep sleep mode every night. I get a FordPass message that states battery saver feature is activated. The car fails to start using the remote start or Key Fob. Dome lights don't turn on and remote features not allowed. This is a serious safety concern as it's getting colder, and engines not starting on a brand new vehicle is unacceptable. Please investigate this issue, as Ford dealers claim there is nothing wrong a TSB/Recall is needed to resolve this problem for all customers.

NHTSA ODI 11565069

Working with the data? Download all 22 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2023 Ford Escape Hev verdict →