What 54 owners told NHTSA about the 2023 Chevrolet Malibu Eco

When I was in a car accident I was hit on the rear passenger side of my vehicle, right near where my side air bags are supposed to be located. I was hit at 50 mph and the airbags did not deploy.

NHTSA ODI 11707590

On December 24, 2025, the contact's 2023 Chevrolet Malibu was involved in a severe side-impact collision. The vehicle was struck on the rear passenger side by a full-size pickup truck traveling at high speed (est. 60 mph) that failed to stop at a red light. The impact caused the contact's vehicle to spin approximately 180 degrees and strike a concrete median sideways, generating high lateral G-forces. FAILURE 1: AIRBAG NON-DEPLOYMENT. Despite the severity of the impact and the violent spin into a curb (rollover trip point), the side curtain airbags and front seat-mounted side impact airbags failed to deploy. The failure of the restraint system caused the driver to be thrown against the driver-side door structure, striking their head on the window and B-pillar. The driver sustained a concussion, cervical strain, and lumbar strain. Medical records confirm the injuries are consistent with impact against the vehicle interior due to non-deployment. FAILURE 2: EMERGENCY TELEMATICS MALFUNCTION. Immediately post-collision, the driver attempted to manually activate the OnStar/SOS emergency buttons. The system failed to connect to an advisor. Instead, the vehicle's infotainment screen malfunctioned, opening a voice-to-text transcription application. The system then bypassed the vehicle's internal telematics module and attempted to route the emergency call to the owner's personal cell phone, indicating a complete failure of the vehicle's emergency communication hardware. This resulted in a 34-minute delay in coordinating professional assistance. Contact notes; while this vehicle currently shows 0 open recalls, the failure mechanism (sensor non-response during side impact) mimics the defect described in NHTSA Campaign 22V923000 (GM Recall N222392300), where improper welding of the front impact bar causes crash sensors to fail. The vehicle is available for inspection. Police and medical reports confirm the incident details. No warning lights were illuminated prior to crash.

NHTSA ODI 11707356

The contact owns a 2023 Chevrolet Malibu. The contact stated that while driving 30-35 MPH, another vehicle collided with her vehicle on the rear end of the vehicle as well as the rear passenger side. The contact mentioned that the seat belt did retract during the impact. The air bags on the front driver and passenger sides deployed partially. The vehicle was still drivable. The insurance company informed the contact that they are waiting for a response from the auto body shop. The vehicle was not deemed a total loss. The contact stated she did not sustain any injuries. No Medical Attention. A police report was filed, however the police report was unknown. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000.

NHTSA ODI 11686423

While driving, the driver side tires (2) went flat and four (4) airbags deployed, this happened with no warning.

NHTSA ODI 11522313