What 62 owners told NHTSA about the 2022 Rivian R1t Bev

The contact owns a 2022 Rivian R1T. The contact stated while making a left turn the vehicle would not allow the contact to straighten the steering wheel, causing the vehicle to run off the road and struck a small tree. The contact was able to control the vehicle and was able to drive home. The vehicle was diagnosed, and the bolts of the steering system were tightened. The manufacturer was contacted but offered no assistance. The failure mileage was 12,000.

NHTSA ODI 11509327

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11504269*DJR ******* DELETE VOQ *******

NHTSA ODI 11504377

While preparing to pull out of a parallel street parking space in my R1T with a car 3 feet in front of me, I stepped on the brake to engage Drive from Park. On releasing the brake, before stepping on the accelerator, the R1T surged at a high rate of speed hitting the car straight on, deploying the air bags in the car and blowing the rear window out of the car. The car was pushed past an empty space, 20 ft or more, into another parked car. This all happened in 2-4 seconds. The R1T surged as if the accelerator had been push to the floor surprising me and pushing me back on the driver seat. The R1T stopped when I braked. The car was totaled. The driver of the car was taken to the hospital with minor injuries but might lead to later back and neck injuries. At no time did the R1T's alarms activate. The R1T is estimated to go from zero to 60 MPH in 3 seconds. Although contacted and advised of the accident Rivian has not accepted responsibility or offered proof otherwise. The only way to prove if this accident was either driver error or systems error is to get an analysis of my R1T computer system for the 2-5 minutes before, during and after the accident. I have requested this report from Rivian 4 times and have spoken with 3 people and have 2 emails. At no time while speaking with Rivian employees was I told they cannot do the analysis, until the final response which came from the Rivian legal Department, sixteen days after my first request. The report stated - "Rivian requires a valid subpoena to provide vehicle data.” From my Rivian R1T computer screen: "Rivian Data Analysis: Shares precise location data with Rivian for data analysis, which are used to improve our products and services.” I do have an insurance case number and a police report number on this accident. We have owned the truck since 8/2022.

NHTSA ODI 11504269

The vehicle constantly pulls to the right, causing a completely worn tire 10k miles. Rivian states no one but them can do an ailment and I need to drive 4.5 hrs each way to get alignment done, w/on reimbursement of time or tire. Their is no way this is factual that they are the only ones that can do alignment. If true they should pick truck up and fix it. No way one in six months should a tire get worn.

NHTSA ODI 11503544

Glass used on windshield is weak. I've had multiple chips on the glass in the first 3000 miles of use. Seems prevalent on other trucks as well.

NHTSA ODI 11497164

The truck was parked on a moderate slope (maybe 10-15 degrees), on a gravel driveway in slightly icy conditions. After 1-2 minutes in "park", the steering wheel began turning and the truck started moving backwards down the slope. It stopped when I pressed on the brakes. I immediately moved the truck to a flatter area. I was able to reproduce this effect multiple times on similar slopes that day. I would put the truck into park. It would be stable and stationary for 1-2 minutes. The steering wheel would then start to turn and the truck would start to move. The front wheels were rolling. I think the back wheels were sliding, but I'm not totally sure. The truck is presently at the Rivian Service Center being inspected. I've attached a photo of the truck on a slope where I could recreate the problem. There was some ice in tire tracks from the day before, but the truck never lost any traction while driving. I have video from the inside of the steering wheel starting to move on one of these occasions.

NHTSA ODI 11496342

The passenger seat has rocked back when you lean too hard into the back of the chair since taking delivery of the vehicle. Today I took a flash light and tried to find the cause, I found a missing bolt in one of the 4 points at which the seat attaches to the truck.

NHTSA ODI 11494995

Truck without warning, suddenly stopped and I was on one of the busiest streets in Los Angeles at an intersection, blocking a large amount of traffic and too dangerous to get out due to cars rapidly passing. Called Rivian support and they said it would take. two hours to get a tow truck to me even though AAA was only 20 min away, they would not call AAA. I was at risk of being rear ended. Fire department came and was able to move car to side of road. Rivian gave no assistance. Engine light came on and said call tow truck and do not drive, red lights, manual said it was dangerous.

NHTSA ODI 11490062

I DO NOT OWN THIS VEHICLE. I WAS HOWEVER, INJURED BY THE DRIVER OF THE 2022 RIVIAN LAUNCH EDITION. I WAS REAR ENDED (WHILE I WAS STOPPED WAITING FOR A READ LIGHT) AT A RELATIVE HIGH SPEED FOR ROAD CONDITIONS. AFTER STUDYING THE OWNERS MANUAL, THERE ARE MULTIPLE COLLISION AVOIDANCE WARNINGS, AUDIBLE, VISUAL AND HAPTIC (VIBRATION OF THE STEERING WHEEL) WHEN A COLLISION IS IMMINENT. FURTHERMORE, THE AUTOMATIC EMERGENCY BRAKING FEATURE AND BRAKE ASSIST SHOULD COMPLETELY PREVENTED ME FROM BEING REAR ENDED AND INJURED AS A RESULT. i APPEARS THAT THE VEHICLE ACTUALLY ACCELERATED INTO THE REAR OF MY VEHICLE. DUE TO THE WEIGHT OF THE VEHICLE (7150LBS), THE "SKATEBOARD" LOW CENTER OF GRAVITY OF THE FRAME, THE 0-60MPH IN 3 SECONDS POWER (850HP - 908LB-FT TORQUE) AND THE PROTRUDING FRONT TOW HOOK, AND THE ABOVE SAFETY FEATURES NOT OPERATING AS DESIGNED, A HIGH CONCENTRATED AMOUNT OF FORCE STRUCK MY VEHICLE AND AS A RESULT IS WAS INJURED. (REPORTED TO CALFORNIA DMV) DATE OF ACCIDENT 06/29/2022

NHTSA ODI 11486117

When driving and when parked the digital instrument cluster and infotainment screen (2 screen) can spontaneously turn off. This results in the entire instrument cluster being inaccessible while driving. Parking the vehicle for 20 minutes will recover the screens, but then it continues to happen. Rivian is aware of the issue and initially closed my ticket but has reopened it. I haven’t received a timeline to get it looked at and while they have reviewed logs, they haven’t given me any additional informations. The attached video shows the issue when I was parked since recording the video while driving would have been unsafe :) The car will still go into park and reverse despite the instrument cluster being inactive.

NHTSA ODI 11483175

The Driver+ (D+) feature on the Rivians have both adaptive cruise control and lane centering active at the same time. There is a function unknown to me that controls whether or not the D+ feature can turn on or remain on. In certain situations, the D+ features asks the driver the disable the system by pushing the right stalk upward with a red message on the gauge console screen. In other situations, the D+ feature forcibly disables with a similar red message on the gauge console screen. The messages themselves look very similar at first glance and require the driver to look down to discern between the two because the outcome for both scenarios is very different, particularly when D+ forcibly disables itself. When D+ disables itself (again the reasons are unknown to me at the time and not predictable other than maybe GPS location), there is a VERY brief warning to the driver then turns off and automatically brakes the vehicle. This D+ error is not as common as the other warning described above that asks the user to push the right stalk upward to turn it off. Once D+ forcibly turns itself off, the vehicle brakes aggressively. Due to muscle memory of the other similar-appearing error, it is normal to push the right stalk upward to disable it. Herein lies the issue: the vehicle is aggressively slowing down and pushing up on the right stalk (seemingly to disable D+) actually puts the vehicle into Reverse drive. This is because the vehicle does NOT require the brake pedal to be pressed to change into Reverse at low speeds (threshold unknown). This results in unpredictable and unexpected behavior of the vehicle within the matter of a few seconds. When the driver thinks they are disabling D+, they are unexpectedly putting the vehicle in reverse, so when accelerating from the stop caused by D+ the vehicle moves in reverse. This is most prevalent when using D+ in stop/go to light traffic and resulted in reversing on the freeway into another vehicle.

NHTSA ODI 11482330

Roof glass used is a cheap quality product (almost like an acrylic piece). I do not believe it should be on an automotive product. Cracks started developing and growing rapidly all over. Initial point of crack could have been after I installed a bike rack with elbow resting on glass. Was using a ladder for standing next to vehicle. Did not notice the crack immediately but it started on that side and grew rapidly across the surface when parked. I had the glass replaced with out of pocket pay and have the old one with me. I believe there are 2 issues: 1) quality of glass product not meant for rugged use as a roof glass 2) lack of cross beam support for such a long span of glass used in the roof

NHTSA ODI 11478813