What 184 owners told NHTSA about the 2022 Ram 3500

The contact owns a 2022 Ram 3500. The contact stated that while driving at various speeds, the transmission suddenly downshifted, causing the vehicle to decelerate abruptly. Additionally, while driving the vehicle, the engine temperature gauge increased to high, with a burning plastic odor and smoke fumes entering the cabin of the vehicle. The vehicle was taken to the local dealer and the PCM was reprogrammed, and the temperature sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 32,000.

NHTSA ODI 11564226

Truck has 61423 miles. Started to hear a slight grinding noise from front brakes 70 miles ago. Started to get worse. Suddenly pedal went to floor and lost all front brake pressure and rear brakes did about nothing to help stop. Limped truck back to my garage. Upon inspection, front left outer pad was completely gone. Caliper was directly making contact with rotor. Inner pad still has plenty of use left. Inner pad has the metal piece to make the noise to alert you that your pads need to be replaced. I can supply pictures of caliper missing 3/16" of material and remaining pad surface.

NHTSA ODI 11563823

The transmission failed while driving in a remote area 600 mi from home. Check engine light came on. Truck was in the shop for over 50 days. The truck had less than 3,000 miles on it when the transmission failed.

NHTSA ODI 11561474

Aisin Transmission Failure at 10,462 miles. Date of failure 09/09/2023. No warning lights, messages or other symptoms Vehicle was towed to Dealership on 09/12/2023 Failure confirmed by Champion Dodge, 907 S Clinton Street, Athens, AL 35611 / 8002395692

NHTSA ODI 11561530

I purchased a FACTORY Trailer Tire Pressure Monitoring System for my fifth wheel. Factory TTMS system allows up to 5-6 different trailers per vehicle. TTMS allows owner to enter minimum PSI per trailer. The RAM factory system does not work as advertised. I paired wheel sensors to TTMS in vehicle and set minimum PSI to 100. When I shut vehicle off the preset reverts back to factory 50 PSI. Also TTMS recognizes 3 wheel sensors 50% of the time. The other 50% dashboard shows red lines instead of trailer tire pressure. I brought vehicle to dealership after creating a case file with Ram care #87574156. Case file was created due to numerous complaints of Ram HD forum 2019-2022 model years. Ram care notified dealer that no repair authorized without trailer being present. My Ram dealer parking lot is barely large enough for my Ram 3500. I notified Ram care and dealer that the issue was with vehicle software and not trailer sensors. After weeks of inaction from Ram care I was notified that the dealer must remove aftermarket trailer tire pressure monitoring system at my expense (6 hours labor) and only then could they repair system. I attempted to explain that I paid $500 for the FACTORY system but Nikkita from Ram care would not listen. Ram care has my VIN they easily check my vehicle options but their priority was to close case file and hope I would go away quietly. Ran care repeatedly closed my file claiming they couldnt contact me. All but three of my calls went to voicemail. I called Ram care and left messages on the following dates: 10/31/23 1703 hours, 11/3/23 1427 hours, 11/7 1510 hours, 11/24/23 1115 hours, 11/27/23 1255 hours, 11/29/23 0803, 0839 and 1540 hours, 12/4/23 1232 and 1242 hours. A follow up email was sent on 12/4/23 at 1110 hours stating Ram care was closing my case due to unsuccessful attempts to reach me. At 1258 hours on the same date I received an email stating the dealer must remove my aftermarket TTMS (emails attached)

NHTSA ODI 11559838

The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11559905

The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11557508

I was traveling in my new 3 month old 3500 Ram with, at the time of failure, 3000 miles on the odometer. Starting from a standstill on level ground. I lost all forward momentum. I lost forward gears 1-4 due to what is now known as the K1 clutch snap ring failure. I was traveling cross country and had to leave my truck at a dealership over 1000 miles from home. ruined vacation and had to catch a flight back home . It took 6 months to get my truck back.

NHTSA ODI 11555601

The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the electronic overlay was inoperable and disabled the steering. The contact was able to safely drive the vehicle off to the shoulder of the roadway. The vehicle was taken to the dealer and diagnosed with a failed steering gear box. The contact was informed that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.

NHTSA ODI 11550496

Backup camera is unusable do to the brightness on the screen.

NHTSA ODI 11550106

Driving vehicle and lost power went into limp mode had no gears forward Truck would not go over 1500 rpm Check engine light came on Kept saying 4 wheel drive not available but was in 2 wheel drive Hear clunk when shifting but no gears respond! Occurred when driving definitely a safety issue

NHTSA ODI 11549435

-What component or system failed or malfunctioned, and is it available for inspection upon request? A: Transmission -How was your safety or the safety of others put at risk? A: I was never contacted by RAM regarding the possibility of a catastrophic power loss c/o transmission failure for my RAM truck. While driving E/B on Interstate 15 in the # 2 lane at highway speeds and going up a grade, the vehicle suffered complete forward momentum loss and only engine revving was occurring, while losing forward momentum & speed. I had to negotiate several, extremely busy/heavy traffic tractor-trailer filled traffic lanes to make it to the emergency shoulder of the roadway before losing all forward momentum and miraculously did not have a collision with high-speed heavy traffic. -Has the problem been reproduced or confirmed by a dealer or independent service center? A: I took my RAM to a nearby dealership. Based upon my description of the event and their subsequent vehicle inspection it was revealed and confirmed that somehow my RAM was erroneously, or purposely circumvented from the current transmission failure recall. The dealership discovered the issue with my transmission failure was identical to an in-progress NHTSA bulletin: 71A with TSB 21-00-2-23 (Attached PDF) and subsequently performed the repair free of charge. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: No, it was inspected and serviced by only by an authorized dealership and none of the above. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Yes, the lights activated instantly/simultaneously as the failure was in-progress, in heavy traffic on the interstate.

NHTSA ODI 11549470

The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11546410

My Ram 2022 3500 truck has18,888 miles and the transmission has to be replaced. I had it in for a recall and asked them to check the transmission for shifting issues. I was informed that the transmission needed to be replaced. I pull a 38 foot Fifth Wheel approximately 15 thousand pounds. If the transmission would have failed on the road it could be catastrophic. Dodge is replacing the transmission with the same one with no fix for the problem that inherently causes the failure which has been many. The repair order# is 459891. The part # is R8447797AA. I was given a case # by Ram Care 87401824. I feel stuck spending 100K for a new truck and don’t feel safe putting back on the road risking the safety of my family and others. I have previously had a Commercial Drivers License and have driven trucks for over 40 years. Transmission failure at high speed can be catastrophic.

NHTSA ODI 11546084

Received a recall from FCA regarding exhaust module and sensor not installed. They offered a 12 month warranty. But damage to diesel exhaust filter has already happened. Owners should be given a lifetime warranty. This was an expensive truck and a replacement filter is $8,000 which I will be on hook for after my warranty is over. Recall Y43

NHTSA ODI 11545463

Transmission failed. 8,500 miles on the truck

NHTSA ODI 11545129

The contact owns a 2022 Ram 3500. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the gear shifter was in drive (D); however, the vehicle operated as if the transmission was in neutral (N). The check engine warning light was illuminated. The contact was able to veer to the side of the road after persistently depressing the accelerator pedal. The contact stated that the transmission was stuck in fifth gear. The vehicle was towed to the residence. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 1,945.

NHTSA ODI 11545245

Transmission went out, under 20k miles. The dealership has had the vehicle for over two months and they are still waiting for parts.

NHTSA ODI 11543895

I am a commercial driver for Hibbs Haulers and was driving the 2022 Ram 3500 DRW 4X4 company truck. Production month was September 2022. After driving at a slow speed in heavy traffic the truck felt like it fell out of drive and into neutral. I was able to move slowly but transmission temp started to climb into 220 plus degrees and a temperature warning came on for the transmission so I pulled onto the shoulder. I was able to use reverse but I did not have gears 1 through 4. A MIL code P0731 came on during this incident.

NHTSA ODI 11543232

My transmission failed while driving in the mountains. I have reverse . And 5th gear. The check engine light came on and a message on the dash stated that the 4 wheel drive was temporarily not available. It has since been taken to the dealer . As it has failed .and is nolonger drivable

NHTSA ODI 11542906

Total transmission failure resulting in sudden loss of forward gears. Cruise control and all other drivers assist aides disabled and loss of any forward acceleration while driving highway speeds. Unable to drive forward at all. Known manufacturer issue. No prior warning or indicator lights until total failure. Problem confirmed by dealer. Family endangered when truck traveling on multi lane highway at a speed limit of 70mph suddenly turned off cruise control and slowed to a halt with no ability to accelerate or move forward.

NHTSA ODI 11541301

My 2022 Ram 3500 Limited Longhorn Dually truck has had the transmission fail at 5300 miles. Was stranded along with my 5th wheel trailer and transmission only works in reverse. This is a well know problem with hundreds if not thousands of failures with the Aisin Transmission. Ram has issued a service bulletin 21-002-23, Snap Ring K-1 Failure in January 2023, but this needs to be a safety recall due to on Highway instances of vehicles being stuck on the highway with truck unable to move and will cause accidents. Owners are waiting months for repairs. These trucks are being sold to the public knowing there is a potential problem for trucks produced in 2022 with the Aisin Transmission.

NHTSA ODI 11541021

My truck was at the dealership May 30th for repairs. I asked that recall 22V-835 be repaired. They were unable to complete the repair & advised FCA only allows the dealership to order QTY 2 of the parts needed for the repair per week. Yet recall states "parts available". Had my truck back at the dealership Aug 14 for a DEF system issue. They informed me I'd also have recall 23V-060 repaired. Aug 18, dealer advised all parts were in. Dropped off my truck at 8am Aug 22 for repairs. 3pm Aug 23, my truck recall was still not fixed due to part not arriving. I demanded my truck immediately because I was called into work out of state & had to leave. Dealership advised they are not allowed to let the vehicle leave with it unrepaired. I demanded a 1 ton pickup with gooseneck towing capability or my truck immediately. As of Aug 26, Dealership hasn't called with my parts. If "parts are available", why can't my dealership get them? How long am I ro wait? If my vehicle burns to the ground & my house with it, who is liable?

NHTSA ODI 11540949

I have had two catastrophic failures of the Clutch Snap Ring that the first time left me and my children stranded on a highway 800 miles from home and took 31 days to repair. The second failure was while driving and almost caused me to be hit because of the sudden loss of power. This is a known failure that is reported in Service Bulletin (21-002-23) filed with the National Highway Traffic Safety Administration (NHTSA). The original dealer reported he had seen 3 cases of these failures and the second dealer has told me he has 4 trucks waiting for this repair. It is a major safety issue that is known but not being resolved.

NHTSA ODI 11540703

Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nearby that waited two weeks to look at it and identified the transmission had gone out, parts were 45 days backordered. two weeks later they called parts had come in, but they would not get to it for another week, 8-25-2021 The dealer calls after I posted complaints on their social medial sites and notified me, they could not locate the transmission fluid at this time it is backordered to 2024. I am still waiting for results in the meantime have spent 5000.00+ on rental and towing to get my camper to my worksite in Iowa. warning message did not appear until the vehicle lost power. no warning to move to the side of the road.

NHTSA ODI 11540774