What 184 owners told NHTSA about the 2022 Ram 3500 Cab Chassis

The contact owns a 2022 Ram 3500. The contact stated while driving approximately 42 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the snap ring had detached. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,562.

NHTSA ODI 11526585

Truck fails to properly accelerate when pulling out into traffic. There is a massive delay from pedal push to the truck moving. It is such a common issue there are devices that go between the pedal and computer to solve it. It voids the warranty though. I have almost been hit 4 times due the acceleration hesitation.

NHTSA ODI 11526305

Brand new 2022 ram 3500 dually, 2300 miles 330 into towing trailer 18k trailer transmission blew. Loud clunk will only move in reverse. Left me and family stranded on side of busy freeway. No tow truck could handle truck and trailer.

NHTSA ODI 11523739

K1 snap ring failure in the transmission. Lost gears 1-4. Truck was stuck in the middle of the road unable to move, blocking traffic and causing safety concerns. Vehicle is currently at the dealer awaiting replacement parts. There was no warning. The check engine light and service 4wd light came on as soon as the failure occurred.

NHTSA ODI 11522996

Transmission failure at 2145miles while driving with check engine light truck inspected by ram dealer service and confirmed that it was the transmission that failed and they had multiple Vehicles with the same issue in the 2022 model

NHTSA ODI 11522940

The contact owns a 2022 Ram 3500. The contact stated that after he purchased the vehicle, he was unable to retrieve the vehicle. The contact stated that he was then informed of NHTSA Campaign Number: 23V06000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and provided a case number. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11522230

The brake and accelerator pedals are not aligned well. It is very easy for your foot to slip between the two when moving from the accelerator to the brake. The offset heights and distance of travel result in your foot slipping in-between them. This prevents the vehicle from stopping and can cause an accident. It seems like the accelerator pedal should be further forward than the brake pedal. I don't have this issue with any other vehicles I have driven. I'm 6' with a size 11 boot. My entire boot slips between these pedals easily.

NHTSA ODI 11522234

RAM 13A Recall. Due to the fire risk, I was unable to park my truck at work. I ordered the parts from a RAM Dealer and installed following the instructions in the 13A Recall provided by NHTSA (https://static.nhtsa.gov/odi/rcl/2023/RCRIT-23V060-7126.pdf). I submitted a request for re-imbursement to the manufacturer showing pictures of the part being replaced, and a copy of the parts invoiced. The Manufacter has refused to re-imburse the replacement cost. US Customer Care Thu, May 11, 4:00 PM (4 days ago) to me Dear [XXX], Thank you for allowing Ram Customer Care an opportunity to address your concern. Our primary focus is your satisfaction. Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason/s : • Insufficient document/s (no repair order). self installation is not reimbursable as per corporate resources policy guidelines. • The repairs were not completed at a certified RAM dealership As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request. Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today. Sincerely, [XXX] Ram Customer Care ref:_00Dj01qsDF._5003Z1ZGNHy:ref INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11521993

I have contacted Stellantis several times and was assigned case number 86112892 and was told someone would contact me within 24-48 hours, but no one has contacted me since I called on May 8, 2023. I can't park or drive this vehicle anywhere without causing possible damage to someone's personal property or my own and I only have this vehicle to drive.

NHTSA ODI 11521805

hello, on the truck, a review was opened, they took the truck to the dealership, they didn’t even give us anything in return, since they were in california themselves from new york for another 2 weeks, they waited in line, they said to replace the transmission and something light to do, more than a month has passed, the costs will grow hotel trailer work we don’t know what to do, they don’t pick up the phone by the truck, they take 80 thousand each and the attitude is terrible

NHTSA ODI 11521839

The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 23V060000 (Electrical System) and 22V835000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11521357

The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Part distribution disconnection.

NHTSA ODI 11521007

I parked the truck in my driver, turned it off and seen smoke under the hood. Opened the hood and there was a fire next to what I believe is a coil pak. Tried to put it out with a fire extinguisher but it didn't help. It then engulfed into flames, blowing air bags, and busting out windows.

NHTSA ODI 11521048

The contact owns a 2022 Ram 3500. The contact stated that he stopped at a service station to refuel the vehicle however, after the vehicle was refueled, he depressed the brake pedal and restarted the vehicle. The contact then stated that when he shifted in the drive position, he heard a loud bang sound and then depressed the accelerator pedal however, the vehicle failed to increase speed. The check engine warning light illuminated. Despite the failure, the contact proceeded to drive the vehicle at slow speeds when smoke appeared from underneath the vehicle. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 16,000.

NHTSA ODI 11520396

At 2,702 miles on the odometer. Vehicle lost all forward gears while driving. No indication of problem before catastrophic transmission failure. Vehicle has been inspected by dealer and transmission failure has been confirmed. Dealer states failure is related to Ram TSB 21-002-23 SUBJECT: K1 Clutch Snap Ring Repair OVERVIEW: This bulletin involves replacing the K1 clutch drum snap ring and possibly the K1 input shaft drum sub-assembly. MODELS: 2022 - 2023 (DD) RAM 3500 Cab Chassis 2022 - 2023 (D2) RAM 3500 Pickup 2022 - 2023 (DP) RAM 4500/5500 Cab Chassis

NHTSA ODI 11520424

I PURCHASED THIS 2022 RAM 3500 MENTIONED ABOVE WITH 10 MILES ON IT. I DROVE IT 159 MILES AND THE TRANSMISSION WENT COMPLETELY OUT AND WOULD NOT MOVE. THE DEALERSHIP I TOOK IT TO MENTIONED THEY HAD TWO OTHER TRUCKS THERE WITH THE SAME PROBLEM THAT'S BEEN THERE FOR OVER A MONTH... AND DIDN'T HAVE ANY TIMEFRAME ON WHEN IT COULD BE FIXED OR A RESOLUTION FOR THIS PROBLEM. I'M HOPING THERE'S A LEMON LAW I CAN ADDRESS AND WILL HAVE TO BE ON THE HUNT FOR A NEW TRUCK ONCE AGAIN, AS IT'S PART OF MY LIVELIHOOD! IS THERE ANYWAY THIS SHOULD BE A RECALL ITEM OR REPAIRED BY THE DEALER. PLEASE ADVISE ON THE BEST COURSE OF ACTION I SHOULD TAKE. THANK YOU

NHTSA ODI 11519595

On 4/6/2023 at around 3:15 PM, our 2022 Ram 3500 HO 6.7 Cummins coupled with the Aisin AS69RC Transmission which failed at between 40 to 50 MPH while towing a 40' travel trailer. It was sudden when we heard two very loud clunks with jerking that coincided with each. Fortunately I was able to quickly pull onto a wide area of the shoulder from the center lane and not block or impact traffic. This could have had a high impact on traffic and the safety of others during this incident. We do not know how it could have impacted vehicle control. All forward gears were inoperative after the failure. We were stranded there for more than 3 hours waiting for two wreckers. One for the truck and one for the trailer. This was more than just an inconvenience and huge added expense that flowed into the following day when you realize what technology you rely on built into the truck. We use both vehicles for working remotely for long periods of time in a large 4 state area on the west coast. The longer this takes to remedy, impacts our ability to use the trailer. The biggest concern was the impact to our safety and to the public had we not been able to make it to the shoulder of the freeway. Truck has been inspected by a Ram Dealer. They have indicated that parts have been ordered. Ram Care has been contacted twice and a case good case number (85915865) has been created. We know of more than 160 other owners with the same story of the transmission failure with and without towing. Some have not made it home from the purchase of their vehicle. There is a group on Facebook that is capturing incidences of this with other Ram HO-6.7 Cummins-Aisin AS69RC transmission trucks. Dealer indicated they already have another vehicle on the lot (two weeks) with the same issue. There was zero warning. Failure was instantaneous.

NHTSA ODI 11516549

Transmission failure while towing a travel trailer on a busy street on a slight incline. While traveling about 45 mph felt a jolt and truck lost power and would not accelerate. Felt like truck was in neutral. Truck would not engage Drive and was completely disabled in the number one lane. Tried to re engage the transmission and had success at engaging a higher gear with slow speed and high RPMs causing the engine and transmission to overheat and possibly start a fire. Safely moved across lanes to shoulder and stopped. The street is 55mph. Cars were slamming on their brakes to avoid colliding into my truck or trailer. This happened on March 30, 2023 and has been at the dealership for repairs since and has not been even inspected yet yet. No indicator or warning lamps prior to failure.

NHTSA ODI 11516122

Bought 1/16/23, Failed 4/1/23 Transmission failed at 1,421mi. While towing a light trailer utilizing the tow/haul mode through the mountains of VA traffic. Stepped on the fuel pedal and an audible “Clunk” was heard. Immediately after, we lost all forward momentum and we’re able to slowly creep off the highway. Safety of all was put at risk as a dead vehicle was now blocking traffic on the highway. Check “engine” lamp came on immediately after audible sound. Gears 1-4 were inoperable with only 5-6 and reverse functioning. After further review, a TSB was published and sent to dealerships 1/11/23 stating the potential issue of a faulty part within the transmission of 2022 Ram 3500 6.7L models.

NHTSA ODI 11515631

The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and the RPM became elevated; however, the vehicle failed to accelerate. The contact stated that the cruise control and tow haul mode failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.

NHTSA ODI 11515159

The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the transmission inadvertently shifted to neutral, and the vehicle stalled. The vehicle was turned off and restarted; however, the contact stated he had to shift into 4WD for the vehicle to operate as needed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it remained awaiting diagnostic tests and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 28,000.

NHTSA ODI 11515174

Transmission failed on road while driving and pulling up to a stop light. There were no warning lights prior to fault. RAM is currently looking for a transmission, but have said it could be several months. This is a wide spread problem with RAM 3500's with this transmission. It sounds like RAM has been trying to down play the problem and cover it up. Checking the RAM forums this if wife does with thousands of veggies waiting for me transmission. RAM continues to build new trucks, rather than divert transmissions from the factory to replace failed transmission that are in the dealer repair centers.

NHTSA ODI 11514967

Sudden loss of all forward movement. Occurred without warning. I was towing a 40 foot camper on a very busy highway. This has been discussed on forums relating to vehicles with the AISIN transmission. The problem appears to be an internal component breakage in the transmission. The only message that appeared is the 4 wheel drive was inoperative. I was fortunate and was able to maneuver to the side of the highway.

NHTSA ODI 11513347

I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.

NHTSA ODI 11512312

The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11512386