What 46 owners told NHTSA about the 2022 Mercedes-benz Eqs SUV 580 4matic

The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance system while there were no objects in the roadway. The failure mileage was approximately 100,000.

NHTSA ODI 11652625

re-open it again with the Key Fob. Sometimes it takes a while for the car to unlock. I've been having issues charging the vehicle since Day 1 of purchased since the computer in the vehicle is not able to communicate from time to time with the Electrify America charging stations for plug and charge. I will need to call in to Electrify America charging stations so they can do an override to be able to charge the vehicle. I have to waste 2.5 hours every time I want to charge the vehicle which is usually 2-3 times a week. Another safety concern I have is that when driving around 45-50 mph and I am attempting to apply the brake softly to start slowing down due to heavy traffic, I have reported to the dealership that the brakes feel like it takes some time to brake and slips. I have to pump the brake 2 to 3 times so the brakes can start working right. The dealership stated that is possible that the ASB braking system might be working correctly but that they could not replicate the symptoms that I was describing. I have talked to Mercedes Benz USA and open up a claim and asked them to do a buyback of the the vehicle due to all of the safety issues concerns I have expressed. The Case Number I have open with right now is (Case #XXX) The case is being handled by Marry - Executive Referral Manager of Mercedes-Benz USA Customer Assistance Center. She can be reached at 800-367-6372. I also reported these concerns to NTHS of the state of California and I have an open case # XXX. I reported all of this issues to them on Thursday 12/7/2023 around 8:30am Pacific Time. NTHS confirmed that not only mercedes is experiencing this issues but other customers has reported this automatic phantom braking happening with other vehicles as well and is very unfortunate and extremely dangerous. I am concern with having to drive my vehicle in this conditions since an accident already occurred do to vehicle braking on its own and going reversed on its own while on drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11561421

The contact owns a 2022 Mercedes-Benz EQS450V. The contact stated while driving approximately 35 MPH, and with no traffic around him, the vehicle inadvertently braked to a stop. The contact stated there was no other vehicle or pedestrian in front of his vehicle. The contact stated no warnings were illuminated. The contact stated he was able to continue with normal driving functions. The contact stated that the inadvertent braking failure occurred again when he was at a traffic light. The contact stated that as the light changed to green, he depressed the accelerator pedal the vehicle moved forward, and then stopped in the middle of the intersection. The contact stated that the vehicle behind him crashed into his rear bumper. The contact stated that he depressed the accelerator to move out of the intersection and the vehicle braked again and the shifter lever had independently shifted into reverse (R). The contact depressed the brake pedal and saw that the ABS, and a "brake malfunction" warning lights illuminated, also a symbol of a steering wheel with an "exclamation point" was observed. The contact stated that the damage to his rear bumper was only scratches and the other vehicle had minor scratches on the front bumper. The contact stated that both vehicles were drivable and the police were not called. Additionally, the contact stated that when he would depress the brake pedal the vehicle would not immediately begin to slow, the contact would have to pump the brake pedal to slow the vehicle. The contact drove the vehicle to a local dealer where the dealer reported that the inadvertent braking failure and other brake failure could not be duplicated. The vehicle had not been repaired. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.

NHTSA ODI 11558923