What 358 owners told NHTSA about the 2022 Jeep Grand Cherokee Srt

Went to turn left at barely 5mph and steering locked up with my front wheels pushed outside of wheel well (driver wheel, passenger is facing in), causing a collision. Steering wheel won’t turn at all now.

NHTSA ODI 11730454

I am submitting a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe, which experienced a serious mechanical failure on [XXX], at approximately [XXX] CDT in Detroit Lakes, MN. While exiting a ZIPS Car Wash at low speed, my vehicle experienced a sudden and complete loss of power and/or propulsion. I believe the engine shut down without warning, and the vehicle would not respond to throttle input or move forward. I attempted to restart the vehicle, but it remained unresponsive for several seconds. During this time, another vehicle behind me was unable to stop in time and rear-ended my Jeep, causing damage to the rear of the vehicle and my vehicle. This incident appears consistent with two known recalls affecting this model: • NHTSA Recall 25V576 (September 2025) – Hybrid control software defect causing unexpected engine shutdown and loss of propulsion • NHTSA Recall 23V503 (June 2023) – Engine shutdown and loss of drive power due to internal control module failure Required info: • Component/System Failed: Engine and/or propulsion system. Yes, the vehicle is available for inspection upon request. • Safety Risk: The sudden loss of propulsion left me stalled when exiting the car wash with no ability to move, directly leading to a rear-end collision. My safety and the safety of the driver behind me were put at risk due to the unexpected failure. • Reproduction of Problem: The issue has not yet been reproduced or confirmed by a dealer or independent service center, but it aligns with known recall conditions. • Inspection Status: The vehicle has not yet been inspected by Jeep or insurance representatives, but I am initiating claims and service requests immediately. A police officer was present but it was on private property and no report was created. I have the officers card and number for follow up as needed. • Warning Lamps or Symptoms: Unknown INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11687200

I am a victim of SUA (sudden unintended acceleration. I entered my driveway and had my foot on the brake petal. Before I could shift into Park, the vehicle revved to a high RPM and then took off like a rocket. Brakes were initially hard to press and then the petal went to the floor, and I lost the brakes. This all happened very quickly and took me by surprise. I crashed through a double cyclone gate, closed garage door, back of the garage, double fence in back of garage, neighbors jacuzie and shed, hit the side of another neighbor's house and AC unit. It seemed that the power train electronics malfunctioned and caused all of this. Progressive insurance took procession of the vehicle and declared it a total loss.

NHTSA ODI 11679121

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while his stepdaughter was driving at 40 MPH during rainy conditions, the railroad track poles were lowered. The contact's daughter crashed the front of the vehicle into the railroad poles. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. The vehicle came to a stop when the railroad poles landed in the middle of the vehicle. There was property damage to the railroad poles. A police report was filed. The contact and the passenger did not suffer any injuries. The vehicle was towed to an impound lot. The contact believed the vehicle would be deemed a total loss however, it was not confirmed yet. The contact mentioned that about six months ago the fender and bumper were placed due to his stepdaughter having an accident. The manufacturer was not notified of the failure. The dealer was not contacted. The failure mileage was 30,000.

NHTSA ODI 11649045

I was parking in my sister's driveway and car just accelerated in to her house!

NHTSA ODI 11647209

Vehicle surged forward with out touching the gas.

NHTSA ODI 11607033

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH from a parking spot, the steering wheel became inoperable. The steering wheel failed to move. While depressing the brake pedal, it failed to respond, the vehicle became uncontrollable, and the driver crashed into a pole. There were no warning lights illuminated. There were no reported injuries. There was smoke detected, but no fire. The air bags did not deploy. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted and referred her to the manufacturer. The vehicle was not diagnosed or repaired. The vehicle was towed to a body shop by the insurance company. The manufacturer was contacted, but no assistance was provided. The vehicle was deemed a total loss by the insurance company. The contact stated that the failure was related to NHTSA Campaign Number: 24V132000 (Suspension, Steering). The failure mileage was approximately 11,150.

NHTSA ODI 11577567

ON [XXX], at [XXX], i was driving the vehicle in electric Save mode, where the temperature was around -19 degree on that day and i was heading for car wash, During that time, the vehicle in front of me applied a break. i was at safe distance i applied the break as the distance was close Even the anti-breaking system did not work on hitting the vehicle at that time, and then it bumped three times. I was in shock at the vehicle's behavior and lost confidence in it. So the police office impounded the vehicle. to make the road safe. None of the air bags were deployed. I am having trouble picturing what would happen if this were on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11572267

I was turning at an intersection when I got rear-ended. I do not recall the car stopping right before I got hit, but there is video that shows the my jeep stopped suddenly during the intersection right before I was rear-ended. It appears the oncoming car turning the opposite way got too close causing my automatic braking system to immediately stop my car while I was driving. There is no other explanation as to why the jeep just suddenly stopped as I know I did not press on the brakes myself.

NHTSA ODI 11542495

Vehicle was involved in a crash. Vehicle was hit head on by a pick-up truck. The air bags deployed in the pick-up truck due to the severity of the crash/impact, but the air bags in our vehicle failed to deploy. Driver of truck injured at scene but declined treatment. Passenger in our vehicle felt pain an hour after accident and went to ER and diagnosed with blunt force trauma injuries from the seat belt.

NHTSA ODI 11520186

Lower control arm bracket failed. Yes available for inspection. The adaptive cruse lane assist function malfunctioned. Yes available for inspection. I was injured. Police inspected the wheel and called it into question a manufacture defect in the police report. Manufacture (Jeep) acknowledges it but has been unresponsive. No warning when the wheel assembly disengaged (wheel, brake, tie rod, control arm, stub axel from the vehicle) traveling at 67 mph prior to crashing into a barrier

NHTSA ODI 11518949

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 45 MPH, the vehicle T-boned and crashed into a second vehicle causing severe damage to the front of the vehicle but the air bags did not deploy. During the crash, the contact sustained an injured back and neck which required medical assistance. A police report was filed and the vehicle was towed away. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 7,000.

NHTSA ODI 11492708

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the message "power steering unavailable, service required" had suddenly displayed and the power steering malfunctioned causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the dealer who replaced the steering rack and pinion. After retrieving the vehicle the contact was driving approximately 25 MPH when the same steering malfunction occurred causing the driver to lose control of the vehicle and crash into a tree. During the incident, the braking system had also malfunctioned and the brake pedal was hard to depress and the vehicle did not stop before crashing into a tree. The driver sustained a headache and back and should pains. The front seat passenger sustained back and neck pains. The cause of the failures was not yet determined. No police report was taken. The vehicle was towed away. The local dealer and manufacturer were notified of the failures. The failure mileage was 2,700.

NHTSA ODI 11482454