Visibility / Defogging / Defrosting issues are main safety concerns. Every winter for the last 3 years, the heater fails and blows only cold air. This is intermittent throughout the year, but recurring. With cold-weather driving conditions, it creates an unsafe driving experience when windshield and windows can't defog or defrost properly. The problem has been reported several times to the dealership and it was never fully resolved while under warranty. Each time I took the vehicle to the dealership for servicing with temporary adjustments. Dealership now states a heater module needs to be replaced at my expense although the same codes and part affected while under warranty. The component/part number needing replaced is part 85757074 (hybrid electric coolant heater module per dealership). There were several service vehicle warning lights and diagnostic codes were shared with dealership when dropped off for repairs.
NHTSA ODI 11713882