What 126 owners told NHTSA about the 2022 Ford Mustang Mach-e

On 1/6/24 it just started lightly snowing and I drove the car home and parked in my diveway which has a slight incline. There was less than 1” of new light snow on my driveway. The car does not fit in the garage so I need to park it outside in order to reach the charger which is in the garage. I parked the car with the car in park and the emergency brake on and the car was off. I turned to go inside to open the garage so I could plug it in. My car started flashing and beeping and proceeded to roll down my driveway and into the road. a notification came up on my app stating that it was an “inclination alarm”. I couldn’t believe it so I then parked the car behind my other car in the driveway further down the driveway and the same thing happened. I then called my friend and he stayed with me on the phone while I stayed in the car to see if it would do it again and it did. The car litereally rolled down my driveway 3 times and I caught it on my security camera 2 times as the 3rd time the camera timed out. Yes, the car rolling into the road could literally kill someone and there are many children and pedestrians who walk in my neighborhood. . I took it to the local dealer on Monday when they opened and showed the video to the service manager and he was dumbstruck. The car ended up being there for almost 2 months while I filed a case with Ford. They had a regional technician check it out and they could not recreate the issue. They said that there is nothing mechanically wrong with the vehicle. They made me pick up the car or they would start charging me storage. They essentially said that it was just a condition of the car because it was heavy. No other car I own has ever done that. I travel locally for my business to people’s homes which is the reason I purchased this car. I cannot drive it during the winter months because it will roll away. Ford will not accept liabilty for it nor will they buy it back. I can’t attach the videos but I can email them.

NHTSA ODI 11586551

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while having the Blue Cruise system activated at approximately 70 MPH, the vehicle suddenly drifted to the right. The contact was able to straighten out the vehicle however, the vehicle drifted to the left and then to the right again. After a while, the contact was able to regain control of the vehicle by manually operating the steering wheel instead of using the Blue Cruise system to control the vehicle. The contact stated that shortly after regaining control of the vehicle, the failure recurred in the opposite direction going from left to right, and then to the left. There were no warning lights illuminated. The contact was able to maintain control. The dealer was contacted and was able to remotely pull the codes from the vehicle for diagnostic testing. The dealer diagnosed that the camera system and control modules had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the dealer for servicing. The failure mileage was 30,000.

NHTSA ODI 11585811

- What component or system failed or malfunctioned, and is it available for inspection upon request? According to Ford Service, this is confirmed to be a High Voltage Battery Junction Box failure (HVBJB). The part is pending replacement currently at Central Ford, CA. While Ford issue recall (23S56) to replace all HVBJBs in Extended Range and GT model '21 and '22 vehicles built before May 24, 2022, my car was built after the date. - How was your safety or the safety of others put at risk? The failure of HVBJB directly leads to the lose of power suddenly when driving on the highway. I was cruising on california state highway CA-110 while the car pops up "stop safely now" on the instrument cluster. I lost all power for acceleration and relies purely on 12V battery to power the accesories. There was no emergency lane near the location of the incident which leads to the blockage of highway on the junction from CA-110S to I-10W. This post a significant threat to me as the driver and all other drivers on highway. More importantly, the 12V almost died before the tow truck and police could arrive to solve the incident. Fortunately, I was not hit by ongoing vehicles, but multiple vehicles have to brake agressively to prevent collision. The car was unable to be shifted to N or D since the incident. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle had been inspected by Service department at Central Ford and confirmed by engineers at Ford to be a HVBJB failure. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? 2 warnings and notifications can be seen from information cluster: "Full accessory power active", and "Stop safely now." There is no information displayed on the main infotainment screen.

NHTSA ODI 11585336

Post HVBJB recall, one-pedal drive randomly disengages. Operators of electric cars vehicles use one pedal driving to slow down the vehicle and brake. When that system of braking randomly fails, it is incredibly unsafe. Ford is aware of this problem and it's connection to the earlier recall. I can provide additional documentation if necessary. Ford recognizes issue but has not fix.

NHTSA ODI 11585013

The vehicle was delivered [XXX], its an EV and does probably 70% highway/30% city driving. As an EV is on "one pedal" mode exclusively to use the motor to brake the vehicle and regenerate charge to the battery so we rarely use the actual brakes. at 18k mile we notices when the brakes were applied the vehicle and steering wheel shock, we took the car in for service and the front brake rotors were re-surfaced as per Metro Ford in Miami, FL. We noticed again at 22k miles and then Metro Ford in Miami, FL replaced the front rotors as they could not be resurfaced since they were already resurfaces once and would have been out of spec. At 28k miles we notices again, we took it again to Metro Ford in Miami, FL and they said it was cause by brake pad glazing and pad needed to re-surfaced and this time also resourced the rear rotors. All this is been done under warrantee with the exception of replacement of front pads in the last repair as Metro Ford in Miami, FL considered them a "wear" item (even with clear history with brakes) the approximate cost was $427. I believe there is clearly a brake defect with my car as i dont see how an EV on one pedal driving has needed to have front rotors resurfaced 2x and replaced 1x, needed new front pads, and need rear pads resurfaced 1x in less then 2 years/28K miles. Summary of brake repairs - 18k Miles - front rotors re-surfaced - 22k miles - front rotors replaced - 28k miles - front and rear rotors re-surfaced / front pads replaced INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11584384

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing(R) at approximately 2 MPH, the back-up camera image froze and then went black. The contact stated that the "Parking Assist" warning light illuminated and then a random game launched on the screen. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.

NHTSA ODI 11582298

Car suddenly lost all power and flashed multiple warnings. Steering also became disabled. This was moving at a low speed through a school zone so it did not cause an accident. After several restart attempts the car moved again but quickly same issue occurred. Car was towed to Ford. Still waiting for diagnostic.

NHTSA ODI 11582479

I just had a similar experience about four hours ago during normal conditions (dry and daylight). I was approaching a red light that controlled an on/off ramp intersection where a rural road intersects a state Highway. I was on the rural road. As I started braking, the pedal almost immediately felt soft. I kept pressing (never pumped) the brake pedal steadily lexpecting to feel more normal resistance. The brake pedal traveled more than double the distance that it normally does. I started to get some braking, but I don’t think I could have locked up the brakes if I wanted to. The emergency braking didn’t engage; however, there wasn’t a car traveling in my lane between me and the intersection. There were cars exiting the freeway and turning through the intersection immediately in front of me. Fortunately, I had enough brakes to stop just before the intersection. I had my wife and son in the car. I will be having the local Ford dealership look over the car. That incident happened 5-10 minutes after leaving my house. I had used my brakes during this trip prior to the incident. The brakes worked normally for the remainder of the 20 minute trip. Whatever is going on, isn’t right and although I never was dangerously close to an accident, if conditions were slightly different it could have been very bad.

NHTSA ODI 11577515

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that, upon starting the vehicle, the screen above the steering wheel was producing errors. The door open and trunk open messages were displayed. The brake pedal was pumping without being depressed. The main screen was frozen and not operational. The driver turned off the vehicle, but upon restarting, the vehicle failed to shift into gear. The contact called the local dealer, who informed her about the access panel on the front bumper. The contact exited the vehicle and closed the driver's side front door; after opening the access panel, the contact attempted to jumpstart the vehicle, but the vehicle failed to start. The contact stated that the doors locked with her son and two dogs inside the vehicle. The window was down approximately three inches. The contact's child was inside the vehicle but was unable to unlock the doors from inside the vehicle due to the 12-volt battery being drained. The contact stated that the hood failed to open. The manufacturer was contacted, and referred the contact of Ford SYNC and informed the contact that the vehicle was flagged, and the 12-volt battery was low, and an update was needed, and directed her to Roadside Assistance. The contact called Roadside Assistance, who was unable to jump the vehicle with several jumping devices. The contact used a portable battery to access the vehicle. The vehicle began making an abnormal knocking noise and jerking. The Fire Department was on the scene and was able to assist. The contact pulled down the rear window, knocked the window off track, and was able to get into the vehicle. The contact was able to climb through the window, pump the brake pedal, open the door, open the hood, jumpstart, and charge the vehicle. The contact was able to drive the vehicle. The manufacturer was contacted again and opened a case. The contact provided feedback and was referred to the local dealer and to the NHTSA Hotline. The failure mileage was approximately 19,995.

NHTSA ODI 11577380

1. Received recall 23S56/23V687 dated 10-13-2023. Initially no remedy available (lack of parts) 2. Early January 2024 recall updated to remedy available with note to schedule service with your advisor. 3. Called Mullinax Ford in Apopka Florida second week in January and clearly stated I was calling to schedule an appointment for HVBJB recall, noted above. Appointment was made for next available which was February 12, 2024. 4. February 12, 2012 I take vehicle to Mullinax Ford for 7:30am appointment. Advisor writes up HVBJB issues along with tire rotation and another software update for stuck charging plug. 5. Throughout the 6 hours of waiting at the dealer the service advisor neither updates me or informs me that the HVBJB recall is not taking place. They apparently performed another recall for a parking break release cable that was neither listed on the ford site or NHTSA as a recall applicable to my vehicle. 6. At the end of the 6hours they hand back my vehicle without the HVBJB recall performed and could not tell me when it could be performed or if parts were available or if they had even checked for the parts. They simply said they would get back in touch. I left to mull things over and clear my head. 7. Called back Mullinax Ford from the car and talked to someone named Michael after asking for the service manager. Explained I specially made the appointment a month ago for the HVBJB recall and that didn't happen and I wanted to know when they could have the part on hand and when I could schedule the recall. He said he would research it and call me back. 8. As of [XXX], three days later, I have not received an update. 9. The recall status now shows remedy unavailable again which means the part is obviously on back order. 10. This HVBJB problem surfaced in early 2022. The first recall which consisted of a software update in was issued in June 2022. There is no excuse for not having ample parts to remedy this in 2024. No long distance/fast charge driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11572202

I have had 14 incidents over two years where this vehicle suddenly, rapidly accelerates from slow speed, usually less than 15 mph, and six of those incidents had a near collision. Most of the incidents happen in a parking lot or drive-thru and require immediate fast braking to avoid collision. This sudden, unexpected acceleration has been widely discussed on the Mach-E Forum and there is general agreement the cause is inadvertent engaging cruise control by accidentally hitting an overly sensitive button on the steering wheel when the hands are in the 9 to 3 position. I have reviewed all related threads on the forum and counted 36 different owners who have experienced this same problem, most reporting near collisions and serious concerns for safety. Some posters have described possible remedies.

NHTSA ODI 11569710

There is a RECALL #23V687 about the high voltage battery main contacts that FORD has been unable to remedy. I'd like to make this complaint so it can get fixed ASAP. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11568559

"stop safely now vehicle" frozen would not start or stop unable to place into any gear. Eventually the vehicle returned to normal Ford is denying problem with high voltage junction box but this is the same problem with other Mache

NHTSA ODI 11564114

The contact owns a 2022 Ford Mach-E. The contact stated that while driving at approximately 60 MPH the steering and braking systems suddenly malfunctioned causing the driver to lose control of the vehicle. The driver was unable to steer the vehicle and when pressing the brake pedal the vehicle did not stop. The driver lost control of the vehicle drove off the road and down a ravine and crashed into a concrete embankment. During the crash neither front air bags deployed. The front passenger sustained a fractured sternum and was transported from the scene to the hospital. The driver of the vehicle sustained a concussion which later required medical attention. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that the vehicle was recently serviced for NHTSA Campaign number: 23V687000(Electrical System). The failure mileage was 9,100.

NHTSA ODI 11563586

There is an issue with the vehicle displaying the speed when operating. I have experienced this issue randomly over the past year. The speed is typically displayed on the information cluster screen above the steering wheel. I have photo and video of the issue but the Upload File button is not working on your website. The only resolution so far has been to restart the vehicle. It does not appear that this can be resolved while the vehicle is ON.

NHTSA ODI 11562962

Ford did an update recently, 6.8.0, which obscures the speedometer and moved it to far right of the IPC making it difficult to see now when driving. This is safety issue and I like to have the speed of my vehicle right in front me where it should be.

NHTSA ODI 11561139

Brakes automatically engage when parked. Next time I went to drive the car wouldn't move until a loud "clunk" came from the rear and the car moved. But, when I started driving there was a repetitive noise coming with each turn of a rear wheel. Parked the car and took to dealership which confirmed that a "chunk" of the brake pad had come off and adhered to the brake rotor. Contacted Ford and was told that it wasn't covered under warranty because I had gone more than 12, 000 miles. They did set up a case (CAS-46526025-Q7S5V2), but I never heard anything from it. In conversation with the dealer, this is apparently a common problem for which Ford has issued at least 2 TSBs (21-2206 & 22-2023) but the term expired before my incident. From reading of other incidents on various forums for the MachE, it is apparent that the problem still persists as in my case and is affecting a number of owners. Ford needs to be pressured into issuing a recall to install improved brake pads/rotors to prevent this problem from occurring. It could happen at a time when it isn't easy to pull over and therefore, cause an accident.

NHTSA ODI 11560929

Car got a stop safely now error and stopped working. I had to call a tow truck and have it sent to a dealership.

NHTSA ODI 11560528

Waiting for traffic to move in a busy street. Lights went up pedestrian sounder fault stop safely now and the vehicle wouldnt move. I was panicking my life is in danger im stuck between opposite traffic. So I put on the hazard lights and call two tow trucks and called 911. Next day high voltage warning and powertrain malfunction lights went up service now. I setup first available service which is in one week. Called ford said its okay to drive while waiting for the service. 12/14, warning lights disappeared in the morning but in the afternoon same thing happen lights went up pedestrian sounder fault stop safely now and it just stopped again in the middle of a busy street. I checked recall site there was no recall for this specific vehicle concerning this but others were recalled

NHTSA ODI 11560228

Ford is aware of these issues and I can't believe they are ignoring them and making me pray through them. My vehicle, since I purchased it, has had issues with the adaptive cruise, the accident avoidance gets disabled, lane assist stops working, and the final thing is that it registers that the camera is not working and must be serviced. the last thing that happened is that the car shut down its self driving in the middle of taking a turn on the highway and proceeded to drive me off the road. There was no braking or anything, when I reacted to stop it, I barely missed the guard rail and the car fought me to even turn the wheel. This has been documented with multiple dealerships. All of them have dealt with Ford's technicians remotely and have all failed at fixing my issues. Before it everything stopped working again, it went on and off for months as it did before... the failed completely. Because of this, my wife and I only transport our children in her vehicle out of concerns for our family's safety. Ford will try to say they won't replace my vehicle due to its current milage, but this was well documented and never fixed long before this. its been happening since 2,000 miles.

NHTSA ODI 11559530

There is a common software bug on Mustang Mach-E vehicles where the "drive mode" of the vehicle (a software feature that changes the braking, suspension, and acceleration characteristics of the vehicle) will suddenly change and a popup will appear on the screen stating "Drive Mode Unavailable" While decelerating to stop at a light, the "drive mode unavailable" warning appeared, the braking characteristics of the vehicle changed, and I ran out into the middle of the intersection.

NHTSA ODI 11559165

I parked my MachE at home on Sunday evening and I had "lock the car when i walk away" setting turned ON. I also had alarm system turned ON. Car keys were more than 20-25ft away in my home. So, technically no one should be able to break into my car without sounding an alarm. Yet, theft happened on Monday morning without any physical damage to the car and no alarm was sounded. Ford said take the car to dealer and dealer said they don't know how to get the car logs to determine what\how happened and they want to charge me a fee just to take a look at it. Car also had my garage door key programmed, so thief could have simply opened the garage and could come it right away while kids and we were sleeping - it's big security risk. It very much sounds like some fault in the car as one of the scenarios - 1) it didn't lock on Sunday evening even though I had walk away lock setting turned on, or 2) it's so easy to fake or replicate the signals from the key which was stored at home or 3) alarm system is at fault and it didn't trigger for some reason.

NHTSA ODI 11558948

The panoramic glass roof is slowly failing. The glass began to develop a small stress crack (with no sign or notice of impact as cause) which, over the months, has grown to a complete circle, about 12 inches in lengths. Additional stress cracks will easily compromise the glass and cause an immediate road safety hazard. Ford dealership denies any responsibility or warranty claim, falsely claiming it was due to some kind of impact when it was not.

NHTSA ODI 11557249

The contact owns a 2022 Ford Mustang Mach E. The contact stated while driving at an undisclosed speed with the Adaptive Cruise Control activated, the steering wheel jerked in the direction of oncoming traffic. The contact depressed the brake pedal and steered the vehicle back into the correct lane. The contact stated that the “Driver Assist Not Available” message was displayed. The contact stated that the message was displayed after the vehicle jerked and steered into the oncoming traffic. The contact stated that the failure had been reoccurring for approximately one year. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 500.

NHTSA ODI 11557273

While driving on Route 1 and attempting to pass another motorist, a flashing red "STOP SAFELY NOW" lit on my dashboard, along with multiple warnings of a "powertrain failure". Thankfully I was near my house and was able to get home. But the FordPass App is saying that I had a high-voltage power malfunction and will need to tow the car to my local dealership. Now I am being told that the high-voltage junction box has failed and needs to be replaced (consistent with Ford Recall notice 23S56). Unfortunately, Ford hasn't produced a replacement part, and after speaking with multiple dealerships, I have been told that an updated replacement part may not be available until Q1 2024 (Or between 6-18 weeks from now). Those of us who purchased these vehicles now have $65K+ paperweights. Ford should buy back these cars, fix them, then resell them through local dealerships. Please help remedy this situation.

NHTSA ODI 11556598