What 126 owners told NHTSA about the 2022 Ford Mustang Mach-e Bev Bev

The vehicle’s rear/360 camera system, SYNC/APIM display system, and Reverse Brake Assist/back-over prevention system appear to have malfunctioned. The vehicle is available for inspection upon request. After a software update was performed by the Ford dealer, the vehicle began displaying the warning message: “Reverse Brake Assist not available — See manual.” At the same time, the rear/360 camera image became distorted and unreliable. The camera display has shown abnormal behavior, including distortion, flickering, black/green screen behavior, and an inaccurate or unclear 360-degree view. This issue was not present before the dealer-performed software update. The safety risk is that the rear camera and Reverse Brake Assist are used when backing up to help detect objects, people, vehicles, or obstacles behind the vehicle. Because the camera image is distorted and Reverse Brake Assist is unavailable, the driver may not receive accurate visual information or automatic braking assistance while reversing. This creates a risk of backing into a pedestrian, another vehicle, property, or an unseen object. The problem has not yet been confirmed by a dealer or independent service center after the failure. UNKNOWN whether Ford has reproduced the issue. The vehicle/component has not yet been inspected by the manufacturer, police, insurance representatives, or others after the issue appeared. UNKNOWN whether the issue is caused by the dealer-performed software update, APIM/SYNC software, rear/360 camera module, camera calibration, camera wiring/connection, or another related system. There were warning messages and symptoms after the failure began. The warning message “Reverse Brake Assist not available — See manual” appeared after the dealer-performed software update. The camera distortion and rear/360 camera display malfunction also appeared after the dea

NHTSA ODI 11741405

was driving my 2022 Mustang Mach-E in "One-Pedal" Whisper mode on. I always drive in that mode because it has a great feature where as soon as I take my foot off the accelerator the car slows down significantly. I feel safer in this mode especially in high traffic or on the freeway. I was very slowly turning into a parking spot in a private parking lot, stepped on brake to put car into Park when the car lurched forward without me touching anything, I had no control of my car no matter how hard I pressed on the brake. My car was driving itself!! when it lurched forward it hit a car parked directly in front of it on its right front side then pushing that vehicle about 2 feet! it did not stop even then, it veered to the right and forward and hit another parked car in the next parking space to the first car that was hit. My car pushed the 2nd car about 2-3 feet before it stopped almost hitting the car parked next to it!! There was an eye witness. This event scared me to death. It was as if someone else was driving my car. I had absolutely NO CONTROL of it. It would NOT STOP. I am soo grateful this happened in a parking lot and not in fast traffic or God forbid the freeway. I would not get back inside my car and never will. We had it towed to a certified repair shop. My car sustained front end & right side front damage. The first car hit sustained right front damage. The 2nd car hit was parked next to the first car hit and sustained right front & right side passenger door damage. No injury. The repair shop has a certified EV Specialist who is going to read the recorder to see how it malfunctioned. There was a police report but haven't received it as of yet. We contacted Ford where we purchased our car. They told us it would be better once repaired to sell the car ourselves as it could take a very long time for Ford to agree to buy it back my car back! only has $9,000 miles on it!! I hope Ford takes this issue seriously!!!

NHTSA ODI 11738432

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while having the Blue Cruise system activated at approximately 70 MPH, the vehicle suddenly drifted to the right. The contact was able to straighten out the vehicle however, the vehicle drifted to the left and then to the right again. After a while, the contact was able to regain control of the vehicle by manually operating the steering wheel instead of using the Blue Cruise system to control the vehicle. The contact stated that shortly after regaining control of the vehicle, the failure recurred in the opposite direction going from left to right, and then to the left. There were no warning lights illuminated. The contact was able to maintain control. The dealer was contacted and was able to remotely pull the codes from the vehicle for diagnostic testing. The dealer diagnosed that the camera system and control modules had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the dealer for servicing. The failure mileage was 30,000.

NHTSA ODI 11585811

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing(R) at approximately 2 MPH, the back-up camera image froze and then went black. The contact stated that the "Parking Assist" warning light illuminated and then a random game launched on the screen. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.

NHTSA ODI 11582298