What 126 owners told NHTSA about the 2022 Ford Mustang Mach-e Bev Bev

Vehicle shutdown while driving causing total power loss and hitting a parked vehicle. No alerts or notifications were present at the time.

NHTSA ODI 11720560

On Tuesday, [XXX], between approximately [XXX] and [XXX] PM EST, I parked my Mustang Mach-E, powered the vehicle off, and exited the car with my wife and child. After unloading groceries and sports equipment, I retrieved the Level 2 charger from the front of my garage and plugged it into the vehicle. I waited for the blue indicator lights to turn solid and blink, confirming charging had started, which typically takes about one minute. I believe the vehicle had been parked and powered off for approximately 10 minutes when I entered the house. Shortly thereafter, I heard an unusual clicking noise and observed the charging cable strike the side of the garage door opening. The vehicle had rolled backward approximately six feet, twisting and pulling the Level 2 charging unit off the joist it was mounted to and damaging the vehicle’s front charging port as the cable stopped the vehicle from rolling into the street. This incident occurred less than one week after the vehicle was returned from service for a “Parking Brake Fault – Service Now” error that was repaired at Losco Ford in Fenton, Michigan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11709706

Vehicle Information: •Make: Ford •Model: Mach-E •Model Year: 2022 •Vehicle Type: Electric SUV •VIN: [XXX] •Mileage at time of incident: 31114 •Purchased in: California Incident Date: [XXX] Location: Laguna Niguel, CA Injury: Yes Crash: Yes Fire: No Airbags Deployed: No Police Report Filed: Yes Description of Complaint: On or around [XXX], I was driving my 2022 Ford Mach-E when the steering wheel suddenly locked and the braking system failed completely. I lost all control of the vehicle and was unable to slow or steer the car, leading to a crash. Despite the severity of the incident, the airbags did not deploy. At the time, I did not have obvious injuries, but shortly afterward, I began to experience severe pain and physical impairment, including an inability to stand or walk without difficulty. These symptoms have worsened and are now impacting my daily life. The vehicle is now completely inoperable and appears to have suffered a critical system malfunction, possibly involving its electric or software control systems. There were no warning lights or indicators before the failure. I believe this is a serious safety defect in the Ford Mach-E and could pose a danger to other drivers. I am requesting that the NHTSA investigate whether this is part of a broader pattern of defects affecting Ford’s EV line and take action to prevent further injuries or fatalities. Contact Information: •Name: [XXX] •Phone: [XXX] •Email: [XXX] •Preferred contact method: email INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11671145

The contact owns a 2022 Ford Mach-E. The contact stated that while driving at approximately 60 MPH the steering and braking systems suddenly malfunctioned causing the driver to lose control of the vehicle. The driver was unable to steer the vehicle and when pressing the brake pedal the vehicle did not stop. The driver lost control of the vehicle drove off the road and down a ravine and crashed into a concrete embankment. During the crash neither front air bags deployed. The front passenger sustained a fractured sternum and was transported from the scene to the hospital. The driver of the vehicle sustained a concussion which later required medical attention. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that the vehicle was recently serviced for NHTSA Campaign number: 23V687000(Electrical System). The failure mileage was 9,100.

NHTSA ODI 11563586

Power steering went out including 10+ error / fault codes displaying on the dash on the vehicle after planned having vehicle towed but was back to normal after a restart. Exiting the parking lot at a low speed power steering failed again resulting in a low speed crash. After having it towed to dealership they reviewed software on the vehicle seeing vehicle has has fault codes and module errors for 3+ months on their Ford telemetries cloud system showing module and system errors every other day. Dealership asked if I ever got notice via vehicle or app about these errors which I never received. Ford Legal was notified and said vehicle did have a possible Bluecruise recall and nothing wrong with vehicle without having a Ford Engineer viewing the vehicle. My dealership still said cloud system showed all these errors which didn't seem be an issue to ford. My insurance said they'd make repairs but if my dealership said vehicle isn't safe they recommenced fix what is needed which Ford said 0 issues.

NHTSA ODI 11489576