What 220 owners told NHTSA about the 2022 Ford Escape

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The local dealer confirmed that parts were still unavailable. The contact stated that the back over prevention camera displayed a half image while operating. The failure caused in a minor crash while the vehicle was in reverse(R) and damaged the contact's vehicle and another vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.

NHTSA ODI 11742276

The contact owns a 2022 Ford Escape. The contact stated that while driving, the sync screen displayed a blank image. The vehicle was taken to the dealer previously and was diagnosed as needing a battery, but the failure persisted. The vehicle was taken to the dealer a second time and was diagnosed with wire failure; the issue persisted. The sync screen continued to display a blank image along with failures of the radio, mileage, and gas gauge. The vehicle was not repaired again, and the issue continued. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.

NHTSA ODI 11735657

The contact owned a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (BACK OVER PREVENTION); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

NHTSA ODI 11731244

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11730255

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while the vehicle was idling at a stoplight and attempting to accelerate, the vehicle failed to move forward and stalled. Several codes were displayed, including Charging System Service Now with the Battery Warning light illuminated. The vehicle lost power, and the hazard lights were inoperable. The contact stepped outside the vehicle to direct traffic around the vehicle. The vehicle was towed to the dealer, who diagnosed that the alternator and battery had failed. The battery and alternator were replaced. The error codes illuminated again after having the vehicle repaired. The dealer was contacted, and an appointment was scheduled. The dealer informed the contact that a PCM software update had been completed; however, the parts for the repair of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); was not available. The manufacturer was not made aware of the issues. The failure mileage was approximately 13,000.

NHTSA ODI 11729345

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the accelerator pedal had to be pumped several times for the vehicle to start. While driving approximately 35 MPH, the vehicle unexpectedly stalled. The failure had occurred while the vehicle was idling at a stoplight. The vehicle was turned off and the contact waited for several minutes before the vehicle was restarted and operated as intended. The dealer was contacted and confirmed that the part for the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

NHTSA ODI 11728461

See attached document for complaint.

NHTSA ODI 11692272

The contact owns a 2022 Ford Escape. The contact stated that the rearview camera was displaying a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the rearview camera displayed a distorted image and a black screen. No warning lights were illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was 70,000.

NHTSA ODI 11669182

The rearview backup camera no longer functions at all. Upon putting the car in reverse, I receive a black screen with glitching colors for a few seconds that turns completely black and gives me an error stating rearview camera is unavailable. There has been no damage recently to the vehicle or any other modifications made, or no other known contributing events, it just stopped working on its own. I also received no warning prior to this happening from any systems in the vehicle. This is especially dangerous since I rely upon this camera and alert sensors to safely back up and avoid damage to my vehicle, myself, others, and surrounding objects. I am aware that several Ford models built the same year have an active recall for this exact issue, in addition to the 2023-2024 Escape models. I would highly recommend looking into this issue as it pertains to the 2022 Escape as well.

NHTSA ODI 11666235