The contact owns a 2022 Chrysler Voyager Mobility vehicle. The contact stated that within a month of purchasing the vehicle brand new, the passenger's side door failed to open, causing the contact to be trapped inside the vehicle. Another mobility vehicle driver assisted the contact by opening the passenger's side door from the outside. The contact stated that the failure had recurred. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the cable that opened the passenger's side door was entangled and fractured. The dealer was notified of the failure and informed the contact that the cable was outdated and needed to be replaced with an updated cable. The updated cable was sent to the mechanic, who replaced the cable; however, the failure recurred. The vehicle was driven to a nearby independent mechanic Empey's Truck & Auto Repair, where the passenger's side door cable was cut, and the door was opened. The contact drove to the residence. The vehicle was taken back to Empey's Truck & Auto Repair by the contact's relatives, and a new cable was installed; however, the failure persisted. The contact drove over to his brother, who was unable to open the door from the outside. The vehicle was then taken back to Empey's Truck & Auto Repair, where the cable was cut, and the door was opened. The modifier was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 150.
NHTSA ODI 11734339