What 194 owners told NHTSA about the 2022 Chrysler Pacifica Phev

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The failure had occurred with two minor children seated in the rear of the vehicle. The contact stated that the turtle icon was displayed, and the adaptive cruise control was deactivated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was scheduled for diagnostic testing. Additionally, there was an unknown recall with a similar failure to be repaired at the scheduled appointment. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 54,000.

NHTSA ODI 11750365

The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.

NHTSA ODI 11749405

I am reporting an ongoing, catastrophic safety defect and corporate suppression regarding Chrysler Recall 03A (NHTSA Campaign 23V010) on my 2022 Chrysler Pacifica Hybrid. The official recall remedy has repeatedly failed to prevent total electrical system depletion and unexpected motive power shutdown in the field, leaving my family in extreme danger. On March 3, 2023, at 6,000 miles, the vehicle suffered a complete, un-warned motive power shutdown while I was driving my two young children on a rural highway. The vehicle stalled dead on an incline in the middle of a lane. The brakes failed to engage automatically, so I couldn’t evacuate my children because I had to keep my foot on the brake. Cars had to swerve around our vehicle at 55 MPH, as it was on a blind corner. My children were deeply traumatized; my autistic child was completely inconsolable and now suffers from an ongoing, severe psychological fear surrounding this vehicle stopping unexpectedly. We were only saved from a crash because a passerby stopped to help after about 15 minutes. The dealership subsequently applied the Recall 03A software update and replaced the 12V battery. This recall remedy has utterly failed. The replacement 12V battery died again in May 2025 and died a third time in June 2026, proving a chronic electrical defect exists. The dealership refused to perform parasitic draw testing, refused diagnostics, and simply charged the battery, stating 'it's fine.' Chrysler corporate support subjected me to a cycle of unresponsive case managers. One manager promised a buyback review within 3 days, but instead, a subsequent manager closed my file. Corporate explicitly refused to escalate the vehicle to their STAR technical team and flatly refused to provide copies of my warranty and service records. I explained to both corporate and the dealership that I don’t feel safe driving this car without further diagnostics but corporate refused to authorize, stating they stood by the dealer.

NHTSA ODI 11748250

The contact owns a 2022 Chrysler Pacifica. The contact had received notification of NHTSA Campaign Number: 26V362000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the message "Battery Over Heated" was displayed, and the check engine warning light was illuminated. The failure mileage was 61,000.

NHTSA ODI 11747990

Upon attempting to charge the vehicle with factory supplied Level 1 charger, a dashboard message appeared stating "Service Charging System" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code to be cleared in order to charging capability to be restored. This was considered a "software" issue and not covered under the vehicles warranty - despite it directly affecting the fuel/hybrid propulsion system. This defect and inability to clear the code means the vehicle cannot be charged, reducing its range and fuel economy, and increasing emissions. This is a critical issue and should not incur customer expense to have the code cleared.

NHTSA ODI 11746134

My 2022 Chrysler Pacifica PHEV has experienced three separate complete losses of motive power at highway speed, each preceded only by a brief dashboard warning to pull over safely. First occurrence: April 18, 2026. Second: May 7, 2026 — vehicle towed to Spitzer Motor City (Cleveland, OH), an authorized Stellantis dealer. Dealer replaced the Power Inverter Module hardware under warranty (R.O. 42463CY). Third occurrence: May 17, 2026 — just five days after the repair. Notably, the battery was at 40% on the third occurrence, meaning the engine had not cycled on, distinguishing this failure from the prior two. The root cause is the internal transmission wiring harness connector short identified in NHTSA Recall 03A (23V-010). Per NHTSA's own ODI investigation (RQ24-004), the software recall remedy does not prevent loss of motive power. TSB 21-008-23 / Warranty Extension XE1 identifies full transmission replacement as the correct fix. The dealer did not perform a transmission replacement. The safety risk is severe — complete, sudden loss of drive power at interstate speeds with minimal warning creates immediate rear-end collision risk. The defect has been confirmed by the authorized dealer. The transmission assembly is available for inspection. No police or insurance involvement. This VIN currently shows zero open recalls, suggesting the incomplete repair was logged as satisfying Recall 03A.

NHTSA ODI 11738423

I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at risk to avoid the car shutting down in the middle of the freeway. I wanted to get closer to an exit so I continued driving slowly on the shoulder. The wouldn’t accelerate, so whatever speed I let it get down to was the fastest it would go. At the exit I was concerned I wouldn’t have enough power to make it up the hill so I shut off the car. I let it sit for a couple of minutes and then turned it back on. It turned on with the check engine light still on . I then drove it straight to the dealership using surface streets and keeping my speed around 40-45 miles per hour. This was the second time this vehicle has experience this kind of loss of power. The first time happened in July 2024 and resulted in a full transmission replacement. This incident constitutes a dangerous loss of motive power at highway speeds. The failure mode appears identical to the issues described in NHTSA Safety Recall 23V-010 (Chrysler Recall 03A), yet this vehicle has already had a full transmission replacement for this exact issue in the past.

NHTSA ODI 11732606

While driving on the highway, the vehicle unexpectedly entered “limp mode”. Approximately 10 seconds before the vehicle reduced power, a warning message appeared indicating the vehicle was about to shut down. This created a dangerous situation because we were traveling in the middle lane of a highway with vehicles moving at significantly higher speeds on both sides. We were able to carefully move to the side of the road and eventually exit the highway; however, the vehicle was limited to approximately 15–20 mph and could not safely travel at normal speeds due to limp mode. There is an existing recall related to this issue. The vehicle had already received the software update that provides advance warning before shutdown. While the warning is helpful, it does not address the underlying safety issue, which appears to be related to a hardware problem involving faulty transmission wiring rather than software alone.

NHTSA ODI 11729241

The vehicle completely stopped and shut off while driving on the roadway. Luckily no one was behind me. The check engine light did come on right before but it wasn’t on long enough for me to get somewhere to stop and check it out. There had not been any issues prior to this. The vehicle is still being serviced but they said it was the 12v battery and electric coolant heater that needs replacing so far.

NHTSA ODI 11728701

The car randomly gives a warning on the dashboard in red, with red turtle symbol, to pull over and stop safely. A lot of the time we will be on the highway and can't pull over safely. It happens at any speed. 25, 80, 65, etc. It's been happening since we got the vehicle in 2023 and no dealership understands what the issue is even though there are clearly recall repairs for other same make and model of other years surrounding this 2022 model. They keep saying its Keysense but its not locked for speed and that doesnt make sense because it doesnt happen at a high speed only, it happens randomly even in town going slow. They've done the "software update" a fee times, but it's clearly the same problem as the others with the wiring harness. That part needs to be replaced because the patch software fix isn't a solution and its definitely not a safe solution at that.

NHTSA ODI 11720731

The vehicle experienced a failure of the hybrid battery thermal management system. A diagnostic trouble code (P0E15 – Hybrid/EV Battery Pack Coolant Heater “A” Control Performance) was set and the check engine light illuminated. This component is responsible for regulating high-voltage battery temperature and is part of the hybrid cooling/heating system required for safe operation and emissions readiness. The failure occurred at approximately 100,700 miles on a 2022 Chrysler Pacifica Hybrid. The battery coolant heater is a sealed, high-voltage electronic component with no maintenance or wear interval and is not a consumable part. Loss of proper battery temperature control can affect hybrid system operation, charging, regenerative braking, and power availability, and can potentially result in reduced power or limp-mode operation as the vehicle attempts to protect the high-voltage battery and inverter. The problem was confirmed by a Chrysler dealership and an Area Service Manager using factory diagnostic equipment. The fault code is stored and permanent. The vehicle was inspected by the dealer, and the component was diagnosed as failed and requiring replacement. No accident, misuse, or maintenance neglect was involved. The manufacturer declined warranty or goodwill coverage based on internal policy, despite the failure occurring immediately beyond the hybrid warranty mileage threshold and involving a non-wear, safety-critical hybrid thermal management component. The repair estimate is approximately $1,900 out of pocket. The warning indicator (check engine light) first appeared at the time of failure. The component remains available for inspection and replacement by the dealer. Also the dealership did not provide is with a written justification for the denial and corporate (Stellantis) stated that they were not able to provide justification either other than what the automated prompt was giving them (that the part was not covered under goodwill)

NHTSA ODI 11713635

While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the vehicle. We had this happen another 3 times before arriving home. I took it to my local dealer, who could not replicate it. They performed a software update, which I have since learned would NEVER fix this problem. We had it happen to us 5 more times, so I took it to another dealership, who initially could not replicate it. In all cases, we had the following check engine light codes be triggered. I have screen shots of them from my personal OBDII reader: P0A43 "Drive Motor 'A' Position Sensor Circuit Intermittent", C2225 "Status: MIL - PCM Disabled EDU: No Sub Type Information". After doing my own reading, it seemed many others have experienced the exact same symptoms and it has required a transmission repair/replace. I also learned most people had a battery charge on the high voltage battery (as this is a plug-in hybrid) when the vehicle shuts down. I charged my van, took it for a ride at 75MPH and it occurred within the first mile. I took it back to the dealership, and at this point, I refuse to drive it until the hardware fix happens. It seems like this should be a recall for all vehicles that can have this problem. It is EXTREMELY unsafe as it occurs at 70MPH+ speeds.

NHTSA ODI 11710194

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle independently accelerated. The contact stated that several unknown warning lights illuminated. The contact was able to stop the vehicle by depressing the brake pedal; however, when the brake pedal was released, the vehicle independently accelerated without the accelerator pedal being depressed. The contact stated that the accelerator pedal failed to respond while being depressed. The contact stated that the failure had occurred three times and occurred while driving at various speeds. The contact stated the failure also occurred while driving at 70 MPH. The vehicle was taken to an independent mechanic who was unable to retrieve any fault codes but informed the contact that the 12-Volt battery was not at full charge. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the accelerator pedal assembly and the main computer had produced fault codes, but the dealer later stated that there were no codes. The vehicle was not repaired. The manufacturer was informed of the failure and a case was opened but was later closed. The failure mileage was 41,607.

NHTSA ODI 11702783

The auto start/stop activate at lights when lift off the brake van cuts off and quickly restarts and turn off the lane departure light and sometimes doesn't restart and is hard to restart. Van sometimes cuts off on the middle of intersection and hard to restart.

NHTSA ODI 11697527

The vehicle’s electrical or engine system appears to have failed, causing a sudden loss of power while driving. The exact component has not been identified by the dealership or Chrysler, but it may be related to the recall affecting the vehicle’s powertrain control or electrical system. The vehicle is currently at the dealership and available for inspection upon request. The issue has created a serious safety risk. The vehicle has repeatedly lost power and shut off while driving on the highway, including one incident where I was unable to fully pull off the road before it stalled in active traffic. My children were in the vehicle at the time, placing us in immediate danger of being struck by oncoming vehicles. Because the vehicle can stop without warning, it is unsafe to drive and puts both my family and others on the road at risk. The dealership has confirmed the issue and advised that parts are on backorder for at least 10 weeks. They also stated that even once the parts arrive, they are uncertain how to complete the repair, indicating that Chrysler has not yet provided an effective fix. The vehicle has been inspected by the authorized Chrysler dealership multiple times, and the issue has been reported to Chrysler. It has not been inspected by police or insurance representatives. A warning message reading “Pull over as the vehicle will stop” appears on the dashboard prior to each failure event. The first occurrence was on June 10, 2025, while driving on the highway to my daughter’s graduation. Since then, the same warning has appeared multiple times before the vehicle shuts off completely. It has been 6 weeks at this point and I have no vehicle. Chrysler has offered rental reimbursement of $60 a day but there is no vehicle that is a 7 passenger like my van that is of this cost. At this time they do not have a timeframe of when the vehicle will be fixed and denied a buyback or replacement.

NHTSA ODI 11693454

My 2022 Chrysler Pacifica Hybrid periodically has a sudden shutdown warning identical to vehicles in recall 23V-010 (157), where the engine simply shuts down and a message shows to park safely (it happened to me a bunch of times on a highway and I was lucky enough to have room on the road shoulder. My VIN isn’t listed in the recall 157 that seems to take care of this issue, but the symptoms match exactly. I need this investigated for safety and repaired under warranty or recall.

NHTSA ODI 11679725

My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinking and messages stating "service shifter", "service parking brake", "service brakes" etc started popping up on the dash. She tried to restart the car and nothing happened and the emergency flashers would only work intermittently before shutting off and randomly coming back on for a few seconds minutes later. Eventually a police officer pulled up behind her to block traffic while she and they tried to get the car started. When I arrived, I was able to jump the car and get it out of the road and to a nearby parts store to check the batteries. Oreillys and Advanced Auto confirmed that the alternator, batteries and starter were good based on their diagnostic scanners. She was able to drive it to San Antonio and back the next day with no issues, but that night, when we went to dinner and stopped for gas, it did it again while in the fuel line although I was able to restart the car this time but now displays "Stop/Start Unavailable, Service Stop/Start". After the second event, went back to Oreillys and had it scanned, there were no primary diagnostic trouble codes, but 8 stored additional ABS trouble codes relating to low voltage, and electronic failures across multiple systems. This all came after having the oil changed and a safety inspection performed on 23 July in which everything passed, but they recommended a coolant and brake fluid flush. Concerned about this happening in congestion on a highway or somewhere with limited options for recovery.

NHTSA ODI 11677535

Unexpected engine shut down electrical system, short circuit and the internal transmission failure loss of motor power while driving, losing control of all drive power breaking on its own increasing the risk of crash. Electrical system went haywire.

NHTSA ODI 11675415

6/21/25 , a Saturday, I stopped at a traffic light when gas saver function kicked in and shut car off. The car went into park mode by itself and parking brake engaged. The car would not start and had to be towed. It sat until Monday when I was able to start it and drive it to my mechanic's business a mile from my location and shut it off. Immediately after shutting it off it would not start again. My mechanic was able to start it a few days later and when he drove it about 5 miles it just shut off and wouldn't start again. Today he is replacing the starter and believes the gas saver function may have contributed to the increased wear on the starter leading to failure, as well as the heat from the catalytic converter located near the starter. I am very nervous about driving this car again and worry it may happen again when I am in traffic. This is a major safety problem if not resolved.

NHTSA ODI 11670249

Traveling at 70mph, the car displayed a message to "stop safely, vehicle will shut off soon". Code P0A43 DRIVE MOTOR A POSITION SENSOR CIRCUIT INTERMITTENT" was pulled. The van can not be driven safely on the road without the car alerting the driver that it will shut off soon.

NHTSA ODI 11658127

See attached document for complaint.

NHTSA ODI 11656046

I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coolant, a/c, windshield. Then I restarted the car and the "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol were gone. I thought it was okay, so I continued driving. 5 days ago (XXX), I had a trip to San Antonio. When I was driving close to Austin. My car showed "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol again. At this time, I stopped on [XXX]. I feel very dangerous for me, my wife and my 2 children. I feel very scared and confused when I am driving on [XXX] and the car stops like that. I feel like our lives are in danger while driving. Then "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol appear more frequently. My car has appeared "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol 6 times in 3 days. Yesterday was [XXX]. When I parked in my driveway, "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol also appeared. Every day, I must take my 2 children to school in my 2022 Pacifica Hybrid. Now, I feel very scared when driving. I do not know when "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol will appear again and will cause an accident for my family. We sincerely hope that you will consider and request Chrysler to help us check and fix this as soon as possible. Thank you very much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11654883

When driving on hybrid mode with battery charged up suddenly warning message showing “Transmission Failure” and message saying “Stop Safely Vehicle is going to shut off soon”. Breaks don’t work as normal when this happens and vehicle wouldn’t stop immediately. Feels unsafe to drive. Engine warning lights turn on and stay for a day after this happens. Checked with dealership and they mentioned recall is still being worked upon and not yet available. Tried reaching MOPAR directly but no response yet.

NHTSA ODI 11654634

Both middle bench seat head rests will not stay upright, making it unsafe for any passenger to ride in thise seats. Happened after folding the seat forward for passengers to get into the back seat. Infotainment system does not work and touch screen will not work. Unable to connect amazon fire and unable to even play DVDs on the screens.

NHTSA ODI 11645723

I was driving down the highway. The check engine light comes on. Then a warning comes on that say prepare to stop the car will shut down. This is a hybrid. The electricity is depleted but the gas tank is half full. After turning the car off i can run it for a little while and then the same warning comes back.

NHTSA ODI 11643528