Jul 21, 2021Body & structure
After owning this vehicle for about a month (and 50 of MY miles, 526 total), this new vehicle was taken to the local dealer for a rattle/vibration coming from an area behind the left ear of the driver. The vehicle has now been at the dealer for over a week and is not expected to be returned for at least another 5-7 days. After doing some research I have found that this issue has existed on VW Tiguan's since at least 2018. https://www.vwvortex.com/threads/2018-tiguan-issues-purchased-on-9-16-b-pillar.8903433/ Some have stated this is a safety issue concerning welds in the B-pillar structure. I just wanted it to be on record that I am part of the owners that is experiencing this issue.
NHTSA ODI 11425853
Jun 5, 2021Driver assistance
When the vehicle is started remotely and cruise control was not turned off before turning off the vehicle, the ACC system shows an error and fails to engage when the driver tries to set cruise control. If one relies on ACC often but does not often use remote start, this situation can lead to improper driver expectations and rear-end collisions as the car doesn’t brake when the driver expects it to. This is a well-known issue at VW dealerships and widely reported by owners on VW forums. Mostly it’s just an annoyance, but today I experienced it as a safety issue.
NHTSA ODI 11419788
Mar 14, 2021Body & structure
ON 12MAR2021 WE TOOK POSSESSION OF OUR 2021 TIGUAN R-LINE IN WHICH WE PURCHASED NEW FROM VW CHATHAM ONTARIO CANADA. ON 13 MARCH 2021 WE WERE DRIVING HOME AROUND 8PM ON HIGHWAY 21 AT A SPEED OF 85 KILOMETRES TOWARDS THAMESVILLE, ONTARIO, TEMPERATURE WAS 2 DEG CELSIUS, WINDOWS WERE ROLLED UP SUNROOF CLOSED AND SUNROOF SCREEN WAS COMPLETELY OPEN WHEN ALL OF A SUDDEN A LOUD BANG EAR RINGING HAPPENED AND THE DRIVER MY FIANC AND I WERE COVERED IN SMALL PIECES OF GLASS. WE IMMEDIATELY PULLOVER AND LOOKS UP AND FOUND THAT THE FRONT PANORAMIC SECTION OF THE SUNROOF HAD EXPLODED. I AM 100% CERTAIN THAT A ROCK DID NOT CAUSE THIS AS THE ROAD WAS EMPTY NO OTHER CARS. MY FIANC WAS EXTREMELY RATTLED AND VERY UPSET. I OPENED THE DOORS TO SEE IF ANY FOREIGN OBJECT WAS INSIDE THE VEHICLE AND NOTHING WAS PRESENT. THE AMOUNT OF GLASS INSIDE THE VEHICLE WAS SIGNIFICANTLY LESS THEN THE AMOUNT OF GLASS MISSING FROM THE SUNROOF. WE CLOSED THE SUNROOF SCREEN AND DROVE HOME ANOTHER 4 KILOMETRES. WHEN WE ARRIVED HOME WE PULLED THE VEHICLE INTO THE GARAGE AND INSPECTED THE SUNROOF. WHAT I SEEN WAS VERY DISTURBING AS THE GLASS REMAINING WAS BILLED AWAY FROM THE VEHICLE CONFIRMING THE GLASS EXPLODED AWAY FROM THE VEHICLE NOT INTO THE VEHICLE.
NHTSA ODI 11402846