What 377 owners told NHTSA about the 2021 Toyota RAV4 Hv

I am customer at Mavis Salem, NH and purchased a Cooper Tire Starfire Solarus AS 225/65r17 tire on [XXX]. Undetected at the time of purchase due to lack of inspection by service manager Scott who sold me the tire. Once I drove on the highway I start to experience the vehicle wobbling due to consistent low tire pressure, I found distortion in the tread area and separation of tire tread depth that does not the standards. Mavis would not inspect the tire when i discussed the concerns and denied refunding the purchase because the specific size was not listed on the Cooper Tire recall sheet. I di explain that the tire is part of the series of defective tire: Starfire Solarus AS. I even asked Mavis manager to call Cooper Tire to explain what I as the customer was experiencing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11652808

The contact owns a 2021 Toyota Rav4. The contact stated while driving 55 MPH, the screen displayed the steering wheel with an exclamation mark. The warning light was blinking and then turned off. The vehicle was taken to the local dealer, where it was diagnosed that the steering angle sensor was faulty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 27,000.

NHTSA ODI 11651811

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The cause of the failure was not yet determined. The local dealer was contacted. The failure mileage was 40,000. VIN tool confirms parts not available.

NHTSA ODI 11650704

Driving straight on side road. Vehicle entered road by attempting a left turn onto road without yielding to me. I swerved to the left and slammed on the breaks but was t boned by their vehicle. Airbags didn’t deploy and we got a message on dashboard indicating faulty airbag. Also upon impact our seatbelts were released.

NHTSA ODI 11650617

A safety recall was issued 15 months ago, yet no remedy has been made available. This prolonged delay poses a significant risk to passenger safety and the well-being of all occupants within the vehicle. In accordance with NHTSA guidelines regarding timely recall resolutions, a formal complaint has been filed due to the lack of a solution within a reasonable timeframe. Recall Details: Recall Date: December 20, 2023 Manufacturer Recall Number: 23TB15 NHTSA Recall Number: 23V865 Recall Status: Incomplete – Remedy Not Yet Available

NHTSA ODI 11650009

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11649741

Dear NHTSA Office of Defects Investigation, I am writing to formally report a safety concern with my 2021 Toyota RAV4 XSE Hybrid regarding its fuel tank capacity and refueling issue. Despite the advertised fuel tank capacity of approximately 14.5 gallons, my vehicle only allows me to fill around 9 gallons before the pump automatically shuts off. This significantly reduces my driving range and forces me to refuel much more frequently than expected. After researching, I discovered that Toyota issued Technical Service Bulletin T-SB-0109-20 acknowledging this issue, along with Customer Support Program 20TE04. However, my local Toyota dealership refuses to acknowledge the issue or perform the necessary repairs, despite my vehicle clearly experiencing the problem. I believe this poses a safety risk because: •The incorrect fuel level readings can lead to drivers miscalculating available fuel, potentially resulting in unexpected stalls or breakdowns. •It suggests a defect in the fuel tank design, which Toyota has acknowledged but has not proactively addressed with a recall. •Many other Toyota RAV4 Hybrid owners have reported similar issues, indicating this is a widespread manufacturing defect. Additionally, my wireless charging pad malfunctions and blinks constantly, raising concerns about potential electrical issues in a hybrid vehicle. Given the combination of fuel-related and electrical concerns, I am worried about possible safety risks that could arise from these defects. I am requesting the NHTSA to: 1.Investigate this issue further to determine if it qualifies for an official recall. 2.Require Toyota to take accountability and provide a permanent fix for affected vehicles at no cost to owners. 3.Ensure dealerships honor repairs for vehicles experiencing these known defects. I appreciate your time in reviewing this complaint. Please let me know if any further information is needed to assist in your investigation. Thank you.

NHTSA ODI 11649381

The contact owns a 2021 Toyota Rav4. The contact stated that while the vehicle was parked, being driven, or stationary, the climate control module turned off sporadically. There were no warning lights illuminated. The contact turned off the vehicle for half an hour and then restarted the vehicle, and the climate control module worked as needed for a month. The contact stated that the instrument panel was dim, and the numbers were difficult to see. The vehicle was repaired three times however, the failure persisted. The vehicle was then taken to a dealer, where it was diagnosed with a climate control module failure. The vehicle was not repaired after the recent failure. The contact had replaced the climate control module three times prior. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11649478

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11649084

Rack and Pinion stiff steering, noisy steering, Diagnostic from TOYOTA dealer : Rack and pinion damage , Recomended a replacement

NHTSA ODI 11648774

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11648804

Abs lights have been on since i bought vehicle the dealership that sold it to me CLEARED the code and did not fix vehicle.

NHTSA ODI 11648480

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact decided to leave the vehicle with the dealer until parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11647893

This is an online complaint because the manufacturer has failed to remedy the safety recall for the Occupant Classification System (OCS) in a timely manner. The recall was announced in December 2023 and they still don’t have a remedy - this is unacceptable because in a crash, the airbag may not deploy and there is a risk of injury.

NHTSA ODI 11647089

Recall notice issued Dec 2023 and indicated remedy would be available Quarter 3, 2024. Still no remedy available.

NHTSA ODI 11647129

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 60 MPH, the OCS warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed to not have passenger’s occupy the front passenger’s seat and that the remedy had not yet been developed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 15,000.

NHTSA ODI 11646797

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11646490

The contact owned a 2021 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). The contact stated that while her son was driving down a hill at 25 MPH, the vehicle was rear-ended when the other vehicle's brakes failed to stop as intended. As a result, the contact's vehicle was pushed into oncoming traffic. The contact's son veered to the left, then crashed into a plastic barrier, and from the impact the vehicle came to a stop. The driver-side and passenger-side air bags did not deploy. The air bag warning light illuminated. The contact and her son went to Urgent Care. The contact suffered injuries to her jaw and back and had a concussion. The contact's son suffered injuries to his neck and back. A police report was filed. The contact's husband drove the vehicle to the residence and later to the collision shop. The insurance company was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 42,900.

NHTSA ODI 11646374

Recall issued December 2023 with an estimated remedy available by Toyota in October 2024. As of February 2025, still no remedy available. I'm quite concerned at the length of time its taking to correct a simple OCS sensor. should be as easy as just inspect and/or replace the sensor. My pregnant wife now has to sit in a seat where the airbag may or may not deploy in an accident for the unknown future since no remedy has been made.

NHTSA ODI 11645064

The recall has been in place since 2023 with a tentative resolution date of 3rd quarter of 2024. So far, no resolution has been offered.

NHTSA ODI 11641360

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

NHTSA ODI 11640680

In early March 2024 we received the recall notice for our Toyota RAV4 LE because the OCS (air bag sensor) on passenger seat were found to possibly be faulty. I have called the dealer and Toyota's customer service hotline about once a month with no response given that a remedy is available as yet. What is the problem with Toyota taking so long to provide a remedy for this faulty sensor. We are two senior citizens who own a very nice basic RAV4 which we really enjoy especially the 30-32 gasoline mpg even in town. We have absolutely no complaints about the vehicle other than we cannot go anywhere together because no one can sit in the front seat without being a safety hazard. Yes, we could use the back seat but would you like to have to do that? This is very frustrating as a consumer to have purchased a vehicle and we cannot use it or choose not to because of the Toyota recall. Is there any way the government can put some pressure on Toyota to hurry up and get a remedy/replacement parts for the problem. Or have the dealer voluntarily check to see if the current OCS might happened to not be faulty. We would greatly appreciate any intervention or assistance you could provide. Thanks for your time and attention.

NHTSA ODI 11639650

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11637975

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11638097

The contact owns a 2021 Toyota Rav4. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that the passenger’s seat was not occupied by a passenger or object, but the warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000. VIN tool confirms parts not available.

NHTSA ODI 11637370