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What 473 owners told NHTSA about the 2021 Toyota Highlander

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (473)Crash / fire / injury (26)Transmission & drivetrain (189)Brakes (64)Body & structure (48)Engine (44)Airbags (42)Fuel system (30)Electrical system (25)Visibility & wipers (16)Driver assistance (12)Lane Departure (8)

2 of 473 complaints match · Driver assistance · crash/fire/injury only · clear filters

Aug 16, 2024AirbagsDriver assistanceCrash1 injury

Unknown

NHTSA ODI 11608965

Dec 21, 2021Driver assistanceCrash

The Forward Collision did not activate cause the vehicle to meet into a accident. the car didn't give a Warning, or try to stop itself. took it to the dealer and was told that the system was working properly. but I tested the system in the parking lot, with a cardboard box and the system still didn't activate.

NHTSA ODI 11444627

Working with the data? Download all 473 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2021 Toyota Highlander verdict →