What 473 owners told NHTSA about the 2021 Toyota Highlander

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11619981

SAFETY RECALL 23TA15 (Interim Notice 23TB15) was issued December 20, 2023 - almost one year ago. Toyota does not yet have a remedy for this potentially serious safety issue. For several months, Toyota's website has had the following verbiage regarding this "Toyota estimates the remedy can be available in Quarter 3, 2024, but this is subject to change based on parts availability." I cannot continue to drive people with this potentially serious safety issue. When will a remedy be available?

NHTSA ODI 11619178

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11611560

The contact owns a 2021 Toyota Highlander. The contact received notifications of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 65 MPH, there was an abnormal sound coming from the front end of the vehicle and it felt like the front tires had struck an object on the highway. The contact stopped the vehicle and observed that the lower half of the front bumper had detached and was on the road surface. The contact called a local dealer and was informed that the parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 31,000. VIN tool confirms parts not available.

NHTSA ODI 11610404

Unknown

NHTSA ODI 11608965

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11603244

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11600831

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11596926

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. I am VERY concerned that Toyota hasn’t taken this more seriously. I notice in the NTSB website it has injuries and fatalities listed to the left of the complains. Does someone have to be injured or killed before Toyota gets their act together??? Thinking we may need to trade this for another SAFER, RELIABLE vehicle. I have also had many people flash me due to the headlights being too high and in their face-another SAFETY concern.

NHTSA ODI 11594018

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11592118

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11586829

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) and 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581000

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the lower end of the front bumper had become loosened, and the contact was concerned that the lower part of the bumper might detach. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

NHTSA ODI 11579454

Air bag sensor malfunction alert on the dash. Toyota dealership maintenance determined the issue was sensor in the passenger seat was bad and is aware that the entire system will not work because of one sensor that would cost me almost $2000 to repair. Why would the entire system not work because of one sensor? This is not safe as the vehicle still needs to be driven and Toyota customer care does not care about the safety and well being of the consumer when contacted. Toyota Brand Engagement Center Reference # 230608000511

NHTSA ODI 11561252

I came to a stop sign in my neighborhood on Windy Drive and I heard what sounded like a gunshot. I immediately put my vehicle into park and got out and noticed that the sunroof glass was shattered. The best description I can give is the glass looked like a volcano where the broken pieces were facing upward. I then proceeded to my local Toyota dealership located in Alexandria, Louisiana. They told me my car was out of warranty and provided me with a quote of $1,450.00. I believe that this occurred due to a defect from the manufacturing process and I don't think the consumer should be responsible for the cost to fix the sunroof. After researching on the internet, I see several complaints from other Toyota owners that have experienced the same incident and I feel this should be a recall on Toyota's part. I am frustrated that I have to pay $1,450.00 for damage that I know was a manufacturing defect after I researched and found hundreds of other consumers with the same experience.

NHTSA ODI 11525562

I purchased this 2021 Highlander on April 3rd 2021. Power steering Malfunction, SRS Airbag system Malfuction first happened on April 21th 2021 when I started the vehicle. the car was towed to the dealer ship. the dealer simply re-set the system and asked me to unplug the tracker device which was installed by insurance company. Because they suspected the problem was caused by the interference from the device. I unpluged it. However, Power steering Malfunction, SRS Airbag system Malfuction happened again on May 21th 2021 when I started the car. I went to the dealer who then let Toyota involved this time and changed the battery. However, Power steering Malfunction, SRS Airbag system Malfuction happened for the third time on May 28th 2021.

NHTSA ODI 11418965

Traveling south bound on SC11 (in Seneca South Carolina) a vehicle that was traveling east bound, failed to stop and traveled across my path. The front end of my vehicle impacted the drivers side / passenger door area of the other vehicle. The momentum of the crash, caused the other vehicle to spin counter clock wise and impact me again...on the drovers side passenger door. Our 2021 Toyota Highlander was 4 weeks old with 2K miles on it. Weather conditions were excellent. I immediately stepped on the brakes when I realized the other person was not even slowing down. Our anti lock brakes worked good, but none of the air bags deployed. The drivers side passenger door and pillar is being numerous items to be replaced. Not sure if this is correct information... the Body shop employee stated that air bag sensors are located in the pillar and from end / bumper area? I have photos. I have never been in an accident. I'm surprised the air bags did not deploy! I'll be glad to talk to Toyota folks at some point...thought it my civic duty to report to you folks first. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11418384