What 207 owners told NHTSA about the 2021 Subaru Forester Wilderness

The contact owns a 2021 Subaru Forester. The contact stated while driving 70 MPH and passing a vehicle, he heard a sound coming from the windshield and the windshield cracked from the driver side to the middle of the windshield. The vehicle was taken to the dealer who replaced the windshield. The contact stated that the failure reoccurred at the same spot while driving and passing another vehicle. The vehicle was taken back to the dealer who replaced the windshield a second time. The contact stated that the failure reoccurred a third time while passing another vehicle. The contact stated that the windshield had a small crack at the bottom; however, the crack significantly expanded overnight. The dealer was notified of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 3,000.

NHTSA ODI 11444187

The contact owns a 2021 Subaru Forester. The contact stated that while driving approximately 45 MPH, the front windshield cracked without impact. The crack started at the top right on the passenger’s side and curved toward the rear-view mirror. The contact called the local dealer and was informed that the vehicle was not covered and referred the contact the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 9,000.

NHTSA ODI 11443387

Crack in the windshield in line of sight. There is no entry point and upon research I’m seeing a lot of people complain about the 2021 models of the Subaru Forester with cracks. Living in the cold this is highly dangerous.

NHTSA ODI 11441029

I purchased this vehicle one week ago and the first four miles I was on the interstate a small rock cracked my windshield. The issues with the Forester windshields extend to the 2021 models.

NHTSA ODI 11440595

Windshield cracked at passenger side wiper arm area. There was no impact and no other vehicles in the immediate area. Crack quickly spread in a J shape to the driver's side.

NHTSA ODI 11439624

Windshield easily cracks, without an impact site. I will be putting my 3rd windshield in and have owned the car for 7 months. 1st windshield cracked while parked at work. Not driving. May 5th, 2021. Had 1805 miles. 2nd windshield cracked while parked at home last night. Not driving. Have approx 9k miles now

NHTSA ODI 11439140

Intermittently, wipers do not function, even after 2 repairs. The first time, (3 weeks after vehicle purchase) after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 10 minutes, function resumed. The second time (later the same day), after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 17 minutes, function resumed. Wiper motor replaced by dealer. (3.5 weeks after vehicle purchase) The third time (9 weeks after purchase), after a heavy dew, the wipers (front and rear) did not function. After approximately 10 minutes, wipers began to function. The fourth time (12 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function at all. Dealer located and fixed a loose connection. (12.5 weeks after vehicle purchase) The fifth time (13 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function. After approximately 15 minutes, wipers began to function. The sixth time (15 weeks after purchase), rain began after driving 15 minutes and wipers (front and rear) stopped functioning after approximately 5-10 minutes of use. After approximately 30 minutes, wipers began to function.

NHTSA ODI 11438746

Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.

NHTSA ODI 11438070

1100 miles on vehicle.Went inside business came out and 18 inch crack on windshield across my vision.No apparent reason.

NHTSA ODI 11433752

I bought my vehicle and less than 24 hours later I was driving in the middle lane of the highway when my ears popped, and my windshield cracked down the middle. No rock seen or heard. Bought 8/26. Windshield cracks over 12 inches 8/27.

NHTSA ODI 11430797

Windshield cracked without impact. This is on a new forester, less than 1000 miles.

NHTSA ODI 11429050

The windshield cracked in the center while driving in a heavy rain storm. The temperature dropped from about 86 degrees to 73 degrees during the storm. I was operating my A/C at the time. The dealer inspected the windshield and found no external indication of damage. The repair was performed by the dealer under the new car warranty. Subaru America customer service was contacted and coordinated with the dealer for repair after inspection. Repair was listed as windshield install for stress crack.

NHTSA ODI 11428188

The contact owns a 2021 Subaru Forester. The contact stated while his wife was driving 65 mph, she heard a ticking sound coming from the front windshield and noticed a small rock had struck the front windshield. The driver drove to the destination however, later in the day the driver returned to the vehicle and noticed a large crack had formed in the middle of the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.

NHTSA ODI 11427849

windshield cracked only 3 months on road 2600 miles. long crack in middle of windshield distracts vision. yes it was estimated for repair of 1425.00. history of incidences are very high with cracked windshields since subaru change to acoustic glass. windshield seem more prone to crack damage than other vehicles.

NHTSA ODI 11427532

March 2021: Windshield - cracked from a small stone on roadway (Rt 1). Crack is from top edge of windshield down and past the middle. Needed to be replaced. Paint chip needed to be repaired. Had to pay deductible of $500. Replaced with new OEM windshield. July 2021 weekend on highway(Turnpike). Stone caused a star shaped crack. Two days later the small damage radiated into 3 cracks covering more than half the windshield. Paying another $500 for replacement. Damage of two new OEM windshields in less than 5 months on a brand new car causes fear of driving freely in case the next pebble might come through. Police can ticket for driving with a cracked windshield. Loss of time and effort to replace. Causes anxiety driving even after the windshield is replaced since it is so prone to damage and costs $500 each time. Weakness in Subaru windshields known since 2015. I would expect such problems would have been resolved six years later. Have not experienced such a problem in 30 years of driving various model cars. Benefits of buying a new car is mostly lost both in expenses and peace of mind. Verified by insurance representatives.

NHTSA ODI 11426716

Bought the Vehicle new. 2000 miles later I walk into my garage and notice a 6 inch crack at the top of my windshield. Completely out of nowhere. Neither my wife or I ever heard any impact that would have caused it. Immediately took it to dealership and had service rep inspect it. He seemed understanding and said he would try and get the go-ahead to replace from Subaru of America. Nothing for months. I finally followed up and now nothing again. I am at 7000 miles now and am driving with a 3 ft long C shaped crack because I am not paying for this absurdity. $30,000 and now I am to spend over $1000 more within 2 months of driving. The dealership has the original pictures from when it had just occurred.

NHTSA ODI 11426038

Cracked windshield while car was parked and nothing hit it. There is a separation in the glass that is not normally seen when caused by debris

NHTSA ODI 11425575

The contact owns a 2021 Subaru Forester. The contact stated while driving approximately 45 mph, the contact noticed that the front windshield was cracking from the bottom of the passenger’s side going upward. The vehicle was taken to the dealer where they informed the contact that the issue was due to an object striking the windshield. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,200.

NHTSA ODI 11424346

The windshield was hit by a small stone on highway and show a minor chip mark a while ago. Nothing else happened and the chip mark remain as it happened on my other vehicles. I parked in my indoor garage as usual on the July 4 weekend. When I pull out the vehicle to work on Tuesday. I was terrible surprised by finding long cracks appeared on my windshield. One of them is more than a foot long.

NHTSA ODI 11423699

This is the second cracked windshield on our new Subaru Forester in the past four months. We purchased the car new just over six months ago (12/29/2020). The first time, the windshield cracked, something hit the windshield while driving. The crack was extensive and we paid to replace the windshield on 3/22/2021. The second time something hit the windshield while driving (on 6/8/2021), it just chipped the windshield, and since the chip was a small star, less than the size of a quarter, we had the chip repaired to prevent further damage (on 6/10/2021). Today (7/4/2021), the windshield cracked while the car was parked in the driveway. The crack extends from the original chip. Since an intact windshield is critical to the safety of the vehicle, we will replace the windshield again. See attached photos and receipts. It is disappointing to have to replace the windshield twice within the first seven months we have owned the car. This seemed so unusual, I searched online to see if other Subaru owners have had similar problems. There is evidence that this has happened to others as well, so this may be a bigger issue. See https://www.subaruforester.org/threads/2021-3-days-new-and-my-windshield-is-crack-already-moan.821592/ and https://www.torquenews.com/1084/can-your-subaru-windshield-shatter-its-own-new-forester-and-outback-owners-say-yes

NHTSA ODI 11423415

Unknown crack in front windshield

NHTSA ODI 11422493

For no observed reason, the windshield cracked while the car was parked in the shade between the hours of 11:56 - 12:43 PM. The crack appeared to originate from the lower right corner and spread diagonally towards the center of the windshield.

NHTSA ODI 11421390

The windshield cracked for no reason. It’s hotter than average today, about 102 F at the time of the incident.

NHTSA ODI 11421441

Cracked Front Windshield location is bottom passanger side by wiper up left to towards the rear view mirror. Car is a new 2021 Subaru Forester.

NHTSA ODI 11421150

The windshield cracked at 1,700 miles, while parked. The car had no visible chips/cracks and is brand new. After researching, it is apparently a common defect with the Subaru windshield. Crack is comparable to photos of other Subaru Forester owners. Seems that Subaru should already be aware of this problem and issue a recall on the windshield

NHTSA ODI 11420487