Jun 18, 2026SteeringDriver assistance
Vehicle Information: 2021 Porsche Cayenne E-Hybrid (VIN: [XXX]) Description of Defect: While operating the vehicle, the steering column bolt physically backed out and detached, causing an immediate, complete loss of steering control. This exact mechanical failure mirrors NHTSA Safety Recall 21V-493 (Porsche Campaign AMB4), which addressed loose, under-torqued steering column bolts leaving the factory. My specific VIN was excluded from the narrow initial recall population, proving a factory tracking failure by the manufacturer. The authorized Porsche dealership confirmed the failure stating the bolt backed out due to "vibrations." A vital steering bolt backing out under normal road vibrations on a 2021 luxury vehicle is a severe manufacturing defect and a life-threatening public safety hazard. Injuries/Crash: No Fire: No Speed at incident: 25 mph INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11744923
Feb 24, 2022Steering
The contact owns a 2021 Porsche Cayenne. The contact stated that while driving from a complete stop, the steering wheel felt loose. There were no warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that the tie rod bolt, track bolt, and hexagon head bolt needed to be replaced. The contact stated that the vehicle was repaired; however, the failure persisted and the steering wheel was making abnormal sounds. The vehicle was taken to a second dealer - Porsche South Shore (185 W Sunrise Hwy, Freeport, NY 11520) who test drove the vehicle but could not determine the cause of the abnormal sounds. An unknown part was replaced. The contact stated that the failure reoccurred while driving and she could not control the vehicle. The vehicle was taken back to the second dealer. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 750.
NHTSA ODI 11453894