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What 16 owners told NHTSA about the 2021 Nissan Murano Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (16)Crash / fire / injury (1)Driver assistance (6)Electrical system (2)Speed control (2)Backup camera & sensors (1)Body & structure (1)Engine (1)Lights (1)Seat belts (1)Visibility & wipers (1)

1 of 16 complaints match · Body & structure · crash/fire/injury only · clear filters

Jan 21, 2025Body & structureEngineDriver assistanceCrash

On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me. The automatic emergency braking did not trigger. The air bags did deploy. No significant injuries, but both cars were damaged, my Murano likely totaled. I am confident that I did not accidentally hit the gas pedal.

NHTSA ODI 11637487

Working with the data? Download all 16 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2021 Nissan Murano Hybrid verdict →