What 61 owners told NHTSA about the 2021 Mercedes-benz Gl-class

Headlight is defective and is filled with condensation which has caused the entire light to fail. The problem has been confirmed by a independent service center. The light has not been inspected by a manufacturer however the manufacturer was contacted and denied that a recall exists however other purchasers have reported the same issue. There have been no apparent issues prior to this problem.

NHTSA ODI 11724095

The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that the passenger’s side headlight was developing fog, causing the light to be dim. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the headlight needed to be replaced. The vehicle was not repaired. The contact learned of NHTSA Campaign Number: 22V261000 (Exterior Lighting); however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,000.

NHTSA ODI 11710686

The headlights stopped working due to water entering the assembly unit. First one side went out and then eventually the other side went out. The car was brought in to the dealership to fix and they stated it wasn’t covered. I’m recently learning about a recall of this issue with my type of car and I’m being told that my vehicle is not included in the recall.

NHTSA ODI 11682064

Have been getting condensate inside vehicle headlights inwhich have cause the headlight to completely not work anymore.. There is no damage to headlight which means to be cause due to a problem with the seal. Checked with local and also statewide Mercedes advisors which was told there isn’t a recall for my vehicle inwhich I looked online and found an recall for vehicles just like the one I have.. Recall number 22V261000-Recall Date 04-14-2022. I’m asking for my vehicle to be inspected and repaired free of charge . Thanks and sorry for the bother - Can’t drive vehicle at night due to headlight malfunction and it’s very unsafe for me and kids and family

NHTSA ODI 11674539

I seen a recall for certain 2021 GLC 300 vehicles for moisture in right side headlamp, causing headlamp to blow (go out). This happened on my 2021 GLC 300. Same moisture issue, same year, same model, however, my vin number does not show that it has a recall. I believe this safety issue needs to be expanded to include my vehicle. Same issue, same year, same make and same model

NHTSA ODI 11657172

The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that there was condensation inside the front passenger’s side headlight housing after it had rained. The contact then stated that while driving at night, the passenger’s side headlight failed to operate as needed. There was no warning light illuminated. The dealer was notified of the failure, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 22V261000 (Exterior Lighting); and the contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 92,700.

NHTSA ODI 11656755

High beam can't auto dim Fuel pump fail to operate, misfires, and shut down while driving

NHTSA ODI 11646060

My vehicle suddenly starting getting moisture in the passenger side head light.Many people brought this my attention.After some time of moisture the head light begin to flicker on and off while I was driving.Then it just went out and stopped working.Eventually I took it to the dealer and they informed me that my vehicle didn't have a recall for this issue.As I search the Internet I found that lots of other customers experienced this same exact issue.I called Mercedes USA and they informed me to present the issue to you all. Thank You in advance for reviewing my concern.

NHTSA ODI 11627113

My headlight is absorbing moisture & causing my light to have a shortage.

NHTSA ODI 11626183

Vehicle left/front headlight has water condensation and entire headlight doesn't work. Its pretty much not drivable. I brought the vehicle to a manufacturer dealership and they claim that the failure of the headlight is due to physical impact to the exterior of head light. There is a minor scratch barely visible and no cracks or physical damage to the headlight or seal, or car or that matter. When I asked if they performed an inspection due to a recall associated with the headlight (recall # 2022050005), they confirmed that they did not inspect for this issue since my VIN # didn't reflect this recall. They said since the recall wasn't associated with this VIN that the manufacturer would not cover as part of warranty and gave me an estimate of nearly $4,000. It seems very coincidental that my car is experiencing the same issue as noted on the recall report but because there is a small scratch in the headlight, the manufacturer dealership will not be able to move forward with a warranty claim even though they didn't fully inspect the issue based on the recall. In addition, my car was having notifications go off for the right/front headlight and there are NO scratches. Still no inspection was made. I was told by Mercedes Corp Customer Care to report this so my VIN can be associated with the recall. PLEASE HELP!!!

NHTSA ODI 11567054