What 46 owners told NHTSA about the 2021 Kia Sportage Phev Phev

The infotainment system has bubbles, and it interferes with touch screen process. I have seen lots of people that have different KIA's that have the same issue. This should be considered a RECALL due to how so many KIA's that have the same issue.

NHTSA ODI 11601213

On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11583810

The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 20V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the service brakes were inoperable. The contact stated that several warning lights were illuminated. The vehicle lost motive power and rolled before coming to a stop. The contact noticed smoke exiting from the hood compartment. The contact grabbed his five-year-old daughter out of the vehicle safely. The contact stated the vehicle was in flames. The fire department and the police department came to the scene. The fire department extinguished the fire. No police or fire reports were filed. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.

NHTSA ODI 11567595

The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.

NHTSA ODI 11550184

The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

NHTSA ODI 11520948

The panoramic sunroof spontaneously exploded on the highway. There were no other vehicles nearby that could have thrown any debris at my vehicle. The edges of the glass are pushed out as if the force came from inside the vehicle.

NHTSA ODI 11517562

The contact owns a 2021 Kia Sportage. The contact stated while exiting a parking lot, the vehicle lost motive power motive and stalled with an unknown warning light illuminated. The contact was able to restart the vehicle. The vehicle was taken to the dealer and the dealer stated that no failure was found. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 10,000.

NHTSA ODI 11511600

While sitting in my driveway I heard a loud sound popping within the car but did not investigate immediately. I drove down the road and noticed that the car seemed to be noisy and there was a rattling sound within the headliner. I stopped to investigate and realized that the sunroof had exploded outward. Dealer denied responsibility. Car has been out of use for more than 3 weeks.

NHTSA ODI 11503924

Remote start my car walked out to a puddle of oil. All the oil ran out. Had 400 mile left before oil change was due.

NHTSA ODI 11496058

The contact owns a 2021 Kia Sportage. The contact stated that while driving at an undisclosed speed, the front passenger’s side tire was punctured. The contact stated that while using the factory OEM jack to raise the vehicle to change the tire, the jack fractured causing the vehicle to collapse. The vehicle was taken to the dealer where the contact was awaiting the replacement jack. The manufacturer was notified of the failure and the contact left a voicemail but had not received a response. The failure mileage was 17,614.

NHTSA ODI 11487970

My Kia can be easily broken into and stolen. In January of this year I was in Denver for military assignment and I locked my car at night however a their was able to break into my car by popping off the driver side lock and then basically hot wiring the car. Eventually I got my car back after it was repaired but then again someone broke back Into my car using the same method. However, I had a steering lock so they could not drive away. The security and safety features on my care are worthless and do not provide the security a modern car should.

NHTSA ODI 11477673

The car was stolen and no safety/security features were deployed. In doing research, Kias are being stolen on a daily basis in my city and this was not communicated to me by the dealer when I bought the vehicle 6 months ago. These cars should not be allowed to be sold without steering wheel locks and/or signed acknowledgment by the buyer. They clearly do not have the necessary equipment or features to prevent them from easily being stolen.

NHTSA ODI 11452231

ON 1/17/2022 I TOOK MY CAR TO SERVICE DEPARTMENT FOR OIL CHANGE AND ON 1/18/2022 MY VEHICLE CAUGHT ON FIRE AND BURNT UP

NHTSA ODI 11448180

The contact owned a 2021 Kia Sportage. The contact stated that upon pulling into a parking space on the third floor of a parking garage at her workplace, she smelled a strong burning odor. The contact also noticed smoke coming from underneath the driver's side of the hood. There were no warning lights illuminated. The contact turned off the vehicle and quickly exited it. The contact stated that the vehicle caught fire. The contact began to extinguish the fire with the assistance of sheriffs who used fire extinguishers until the fire department arrived and took over. There were no injuries sustained. A fire department report was filed. A police report was filed. The vehicle remained at the scene and was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 19,920.

NHTSA ODI 11448187

On 01/04/2021 my son [XXX] purchased New 2021 Kia Sportage LX. On 10/15/2021 this car was stolen In West Allis Wisconsin parked in front of his work place. On 10/21/2021 police found the car abended on the north side of Milwaukee with substantial damage totaling $9,705.66. This car has been towed to [XXX] for repairs. Because of shortage of part and lots of damage it might take up to 4 months or longer to fix it. Starting on 11/15/2021 [XXX] will have to pay $50.00 a day or more for rental car to be able to get to work. Kia should be held responsible for designing a car with a key starting ignition that the tiffs can start the car jamming a screwdriver in the ignition. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11440172

2021 KIA SPORTAGE WITH 4300 MILES CAUGHT ON FIRE PUTTING ME AND 10 YEAR OLD DAUGHTER IN DANGER . BOught car brand new only had one oil change at kia dealership,no warning lights. CAR WAS TOTAL LOSSINPECTED BY INSURANCE COMPANY,FIRE DEPARTMENT HAVE NOT HEARD FROM ANYONE ELSE

NHTSA ODI 11425260

The contact's wife owns a 2021 Kia Sportage. The contact stated that while he was driving in another vehicle following his wife's vehicle, the contact noticed that his wife's rear turn signals were not visible since the rear turn signal headlights were mounted on the bumper and was too low to be visible for larger vehicles such as a SUV following from behind. The dealer was made aware of the issue but informed the contact that they could not modify the rear turn signal assembly since it would void the warranty. The contact attempted to notify the manufacturer of the issue but could not connect with a live representative. The contact had not experienced a failure. The contact was concerned about the design of the rear taillight assembly. There was no failure.

NHTSA ODI 11424787

The right rear passenger door does not unlock when putting the car in park intermittently! This occurs from the inside and outside. I realize I can disengage using my unlock feature but this should not happen. We have checked the child safety lock and it is not engaged! I can also tell you that my daughter-in-law has a 2019 Sorrento and my sister-in-law has a 2016 Sportage and both vehicles experience the identical issue!

NHTSA ODI 11420793

I HAVE OWNED 3 KIAS AND ALL 3 HAVE HAD RECALLS. KIA HAS NEVER CONTACTED ME AND DEALERSHIP HAS TOLD ME IT'S NOT INVOLVED IF YOU DIDN'T RECEIVE INFO. AS THINGS STARTED TO GO WRONG LIKE ABS SENSOR LITE GOING ON AND OFF DEALER SAID NOTHING THEY COULD DO UNLESS THEY COULD GET A CODE WHILE IT WAS ON SO I HAD TO DRIVE THE CAR WITH THE ISSUE UNTIL IT STAYED ON CONSITENTLY SO THEY COULD FIGURE IT OUT. THIS HAPPENED ON 2 VEHICLES IN A ROW. MY HUSBAND TRADED HIS IN FOR A TRUCK AND GOT AWAY FROM KIA. I TRADED IN AND ENDED UP WITH A 2021 WITH LESS THAN 6000 MILES AT THIS POINT. I HAVE CONTACTED KIA HEADQUARTERS STILL HAVE NO IDEA WHAT THE RECALL IS FOR. ALL I HAVE HEARD IS ON THE NEWS ADVISING NOT TO PARK CAR INSIDE OR NEAR HOUSE DUE TO CHANCE OF CAR CATCHING FIRE. AT THIS POINT I HAVE NOT USED THE CAR IN ABOUT 2 WEEKS I'M AFRAID TO, BUT I HAVE A LOVELY LAWN ORNAMENT THAT COST ME OVER 500 A MONTH. I WOULD LIKE KIA TO BUY BACK THE CAR SO I CAN GET SOMETHING I HAVE TRUST IN LIKE A CHEVY. NEVER HAD A RECALL ON THAT IN FOURTY YEARS. WILL NEVER BUY ANYTHING BUT AMERICA MADE AGAIN.

NHTSA ODI 11403369

TL* THE CONTACT OWNS A 2021 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LANE KEEPING ASSIST VEERED THE VEHICLE OFF THE ROAD AND CRASHED INTO THE GUARD RAIL. THE LANE ASSIST WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, WHILE DRIVING AT UNKNOWN SPEEDS THE CHECK SYSTEM IMMEDIATELY MESSAGE WAS DISPLAYED. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO LOU FUSZ KIA (1025 N LINDBERGH BLVD, ST. LOUIS, MO 63132:;(314) 931-4482) BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY WAS 700.

NHTSA ODI 11400384

TL* THE CONTACT OWNS A 2021 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS CRASHED HEAD ON INTO A UNKNOWN VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO REPORTS OF FIRE. THE DRIVER AND OCCUPANT SUSTAINED INJURIES TO THE HEAD AND NECK AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LO FOR BODY WORK REPAIRS. THE VEHICLE WAS TOWED TO WERNER KIA 2755 W TENNESSEE ST, TALLAHASSEE, FL 32304 (850) 632-4044 WHERE DIAGNOSED THE TRANSMISSION, COOLER, AND RADIATOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 9,500. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11384033